ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 238

Technology Customer Experience Personalization Engineering 238

ShepHyken

SEPTEMBER 13, 2019

For any new issue faced, be sure to first test it in your own environment and then remember to author a knowledge base article so in future others are able to find answers to the problem without having to get in touch with someone. . For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

ShepHyken

JUNE 28, 2021

It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) 25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list. Follow on Twitter: @Hyken. and loyalty.

Customer Service 352

Customer Service Government Customer Experience Marketing 352

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. Shep Hyken. Bell is a renowned keynote speaker and the author of several best-selling books. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Customer advocacy 172

Customer advocacy Customer retention Customer Service Customer Experience 172

ShepHyken

MARCH 10, 2024

BONUS Top Five Customer Experience Blogs by Steve Towers (CX Obsession) In the digital jungle, we’re all on a safari to spot the rarest of beasts: focus! Amidst the wild thicket of information, we’ve tracked down the ‘Big Five’ of blogs, as voted by our tribe of savvy members. Connect with Shep on LinkedIn.

Customer Service 190

Customer Service Airlines Self service Customer Experience 190

ShepHyken

JANUARY 18, 2021

A few of them I could debate, but I also see the author’s point. The author points out the mistake many companies make. Second, to use the author’s words, “Customer service is an ethos, not a department.” I enjoyed the author’s perspective on the benefits and drawbacks of both.

Customer Service 311

Customer Service B2B Journey mapping Chatbots 311

ShepHyken

MAY 19, 2017

– Shep Hyken. Jay Baer , board of Advisors for ServiceGuru and one of the top social media consultants in the country and author of Hug your Haters, said it best that customer service is the new marketing. As Shep always says, “you don’t do business with buildings or names, you do business with people.”

Customer advocacy 183

Customer advocacy Consulting Consulting Customer Service 183

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Shep Hyken. Dianna Booher is the bestselling author of 47 books, published in 60 foreign language editions.

Customer Service 219

Customer Service Construction Personalization Management 219

ShepHyken

FEBRUARY 23, 2018

She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. She is the international author of two books, Daily Enlightenments and The Art of Good Habits , holder of two patents, founder of Conscious Living Online Community , and an award-winning blogger.

Scripts 230

Scripts Employee engagement Customer Service Customer Experience 230

ShepHyken

SEPTEMBER 22, 2017

The location he writes about is a great example of how to provide an Amazing customer experience! – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Wireless 202

Wireless Government Entertainment Airlines 202

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

CRM 235

CRM Enterprise Benchmark outsourcing 235

ShepHyken

OCTOBER 21, 2016

This week on our Friends on Friday guest blog post my colleague, Merrick Rosenberg, explains how important it is for salespeople to incorporate personality style into the selling process. Shep Hyken. He is the author of The Chameleon and co-author of Taking Flight!, two books about personality styles.

Sales 309

Sales Personalization Analytics 309

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. Shep Hyken . For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Entertainment 281

Entertainment Morale Sales Personalization 281

ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Citing this proprietary research, Brian authors CMP’s series of special reports. It Had Better Be!

Abandon rate 236

Abandon rate Journey mapping Average Handle Time Customer centricity 236

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. He is the author of How We Did It. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 194

Customer Service Calibration Feedback Sales 194

ShepHyken

DECEMBER 14, 2020

The author, Vala Afshar, says, “… crisis is a catalyst for change, and customer service management is signaling intentions to ramp up their AI adoption as part of broader digital transformation initiatives.” The author writes, “You can stand out from the competition by being above average.” ” Ouch!

Customer Service 341

Customer Service Entertainment Customer Experience Marketing 341

ShepHyken

MARCH 16, 2018

This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better. – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer centricity 192

Customer centricity Personalization Customer Service Customer Experience 192

ShepHyken

NOVEMBER 2, 2017

One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Customer Service 192

Customer Service Advertising Scripts Feedback 192

ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. Shep Hyken. As Shep says, “ You can’t script sincerity.”. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 221

Customer Service Scripts Consulting Consulting 221

ShepHyken

SEPTEMBER 4, 2023

First, the author cites plenty of stats and findings to support the importance of customer service and CX. Second, the author challenges the status quo with his take on why many people misinterpret the meaning of CX. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

ShepHyken

MARCH 2, 2018

This week we feature an article by Christophe Cais who writes about how the internet and Millennials have disrupted retail, suggesting that retail KPIs and incentive schemes need to be evaluated. – Shep Hyken. I recently came across an article where the author very aptly noted that “retail moves at the speed of culture.”

Sales 198

Sales Employee engagement Technology Customer Experience 198

ShepHyken

AUGUST 29, 2022

The author has featured eleven brands, including Apple, Nike, Target, and others, sharing what they do to create memories that get the customer to say, “I’ll be back!”. Customer Loyalty: A Definitive Guide by Techfunnel Author. I would expect nothing less from a blog tidied “Tech Funnel.”. Follow on Twitter: @Hyken.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. – Shep Hyken. Bookmark his blog for awesome stories and articles. My perspective: .

Customer Experience 189

Customer Experience Marketing Personalization Management 189

ShepHyken

JUNE 18, 2019

Shep Hyken interviews Mary Drumond. About : Mary Drumond is the Chief Marketing Officer at Worthix , editor of the Science Behind Decisions blog, and host of the Voices of CX podcast. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: What is a CXO?

Feedback 260

Feedback Surveys Marketing Metrics 260

ShepHyken

JANUARY 12, 2018

This is a great list and one you should pay attention too. – Shep Hyken. From clients and customers commenting on our blog. Limited employee authority. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. And getting talked about in this light is a great thing, right?

Customer Service 236

Customer Service Scripts Customer Experience Personalization 236

ShepHyken

MAY 15, 2023

In this blog post, we’ll explore why it’s essential to connect NPS initiatives to financial success, how insights from top CX and NPS influencers can help, and identify specific links that companies can look for between NPS and financial performance. According to this author, there are! Connect with Shep on LinkedIn.

Customer Service 161

Customer Service Self service Customer Experience Surveys 161

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. Shep Hyken. He is the author of PROUD – Achieving Customer Service Excellence.

Customer Service 174

Customer Service Consulting Consulting Marketing 174

ShepHyken

APRIL 11, 2022

Seth’s Blog) It’s not a word, but perhaps it should be. The author shares, “Employee experience happens to you; Engagement is within you. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken. Anytimed by Seth Godin.

Customer Service 161

Customer Service Employee engagement Customer Experience Personalization 161

ShepHyken

APRIL 18, 2022

The answer is to measure success in the right places, and the author offers up four in particular. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

Steve DiGioia

JULY 19, 2021

Plus, many are best-selling authors too! Shep Hyken. The post 11 Customer Service Leaders We Can All Learn From appeared first on Steve DiGioia Customer Service Blog. Whew, they sure do it all. I’m happy to present my Leadership Series of interviews to you again. This time, in an easy-to-use collection. Rupesh Patel.

Customer Service 189

Customer Service Coaching Consulting Consulting 189

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Shep Hyken. Secure Commitment from Leadership.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken. The post 5 Top Customer Service Articles of the Week 11-1-2021 appeared first on Shep Hyken.

Customer Service 190

Customer Service B2B B2C Personalization 190

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. Shep Hyken. Doug is a speaker, author and blogger specializing in exceeding service expectations and he can prove to you why nice guys (and girls) finish first. Every episode Jamie and Adam (et al.)

Customer Service 0

Customer Service Airlines Government Consulting 0

ShepHyken

SEPTEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Anne Bachrach, reminds us of the importance of running a client-centered business and how this will set you up for success. Shep Hyken. Anne is the author of the books, Excuses Don’t Count; Results Rule!, appeared first on Shep Hyken.

Coaching 0

Coaching Marketing Feedback Sales 0

ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken. The post 5 Top Customer Service Articles of the Week 12-13-2021 appeared first on Shep Hyken.

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190