ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. Existing ways of contacting remote customer support 1.1. The phone number is outdated.

B2B 52

B2B Customer Support Chatbots CRM 52

REVE Chat Blog

NOVEMBER 6, 2019

Digital transformation and artificial intelligence (AI) have evolved customer expectations. Forrester reports says, 23% of B2B CMOs see improving the customer experience as a top three objectives. How customers perceive your brand ultimately comes down to their customer experience.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success. What Are SaaS Tools?

SaaS 71

SaaS CRM Advertising Analytics 71

aircall

OCTOBER 16, 2017

That alone tells you all you need to know about the quality of customer service programming at Dreamforce. Here are our picks to help curious customer service pros prioritize their time. Amazing Customer Service: Turn Your Contact Center Into a Profit Center. 4 Trends High Performance Customer Service Teams are Embracing.

Customer Service 48

Customer Service B2B Contact Center Call Center 48

JivoChat

JULY 14, 2021

Are you swamped with phone calls and support tickets? If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service?

Self service 52

Self service Chatbots B2B Customer centricity 52

Netomi

SEPTEMBER 20, 2021

Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Best AI Chatbot for Customer Service: Netomi. .

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

ProProfs Blog

MAY 24, 2019

You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. Now you need to focus on delivering a good customer service experience that will prompt your visitors to keep coming back for future purchases.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Up Your Service

JULY 16, 2018

A unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. OK, no surprise here.

B2C 67

B2C Benchmark B2B Technology 67

Nicereply

JUNE 20, 2019

It’s important to follow customer service trends because these days, customers can easily jump ship to another brand without a second guess. In this second half of 2019, We’ll show you the customer service trends you need to follow if you’re yet to do so. As you may know, this spells doom for your business. Co-browsing.

Marketing 77

Marketing Chatbots B2C Self service 77

360Connext

AUGUST 13, 2018

Omnichannel paints a picture of an all-knowing customer journey. It’s an inclusive way to invite more customers into your well-prepared and personalized customer experience. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.

Multichannel 69

Multichannel Journey mapping Banking B2B 69

JivoChat

MAY 3, 2023

11 Steps to Learn How to Sell Online 1. Get to Know Your Audience When you know what you will sell, it’s possible to draw a profile of who your potential customers are. You can put yourself in their shoes and start thinking about how to draw their attention, convince them to buy, and conquer loyal customers.

Analytics 75

Analytics B2B Sales Marketing 75

JivoChat

MAY 8, 2023

How to Sell Clothes Online Step By Step 1. In the second situation, you have a bigger number of potential customers, but the number of competitors is also bigger. When you answer those questions, you are going to have a better-defined profile of your potential customers, which will serve as a guide to plan your business.

Analytics 75

Analytics Sales Marketing B2B 75

360Connext

AUGUST 13, 2018

Omnichannel paints a picture of an all-knowing customer journey. It’s an inclusive way to invite more customers into your well-prepared and personalized customer experience. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.

Multichannel 56

Multichannel Journey mapping Banking B2B 56

JivoChat

JUNE 11, 2023

How to Make an Online Store Step by Step 1. Selling a huge variety of products amplifies the number of potential customers, but the competition is bigger. Having an online store that sells very specific products may reduce the number of customers, on the other hand, the competition is smaller.

B2B 75

B2B Sales Analytics Marketing 75

REVE Chat Blog

APRIL 29, 2020

Artificial Intelligence (AI) is now being widely used to digitally transform businesses and automate their processes. Every business has different chatbot use cases on how they can engage customers in a better way. This is a significant reason why brands are investing in improving the customer experience. .

Chatbots 119

Chatbots Education Real estate Healthcare 119

SmartKarrot

NOVEMBER 25, 2021

While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. . With the help of a cutting-edge conversation intelligence platform, you can push your B2B marketing strategy to the next level.

SaaS 10

SaaS Chatbots B2B Complaint resolution 10

SmartKarrot

DECEMBER 5, 2022

Many people are concerned about using artificial intelligence (AI) in both business and daily life. AI can improve customer success strategy rather than erasing the human component of it. Definition of Augmented Intelligence. Augmented Intelligence is a sub-division of AI machine learning.

Accountability 19

Accountability Management Finance Analytics 19

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman. Steve Curtin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

DECEMBER 27, 2018

By Swati Sahai Today, customer intelligence isn’t just about collecting and analyzing CRM data. It is about truly listening to each customer, embracing their needs and using that data to respond to them in an appropriate way and in a timely fashion. What is Customer Intelligence?

Analytics 53

Analytics Marketing Call Center Personalization 53

JustCall

SEPTEMBER 16, 2019

Cloud telephony has emerged as a game-changer in the world of modern B2B sales. Before the follow-up call, agents can quickly go through the saved notes and call details from the leads/customer profile and take the conversation forward. Auto Dialer dials 1 number at a time and connects the rep with the lead.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

Up Your Service

JULY 16, 2018

A unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust. OK, no surprise here.

B2C 40

B2C Benchmark B2B Technology 40

JivoChat

JUNE 5, 2023

The customer is just a few clicks away from leaving your website and buying from another ecommerce store. Elements such as responsive design, well-structured pages, attractive pages, and user-friendly interfaces are helpful when it comes to attracting more visitors and turning them into customers. An essential aspect is the design.

Analytics 75

Analytics Marketing B2B Sales 75

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience.

Real estate 10

Real estate Chatbots APIs Analytics 10

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. But standing in your way are existing customer data management challenges. What are Customer Data Platforms?

Analytics 51

Analytics Journey mapping Multichannel Government 51

SmartKarrot

MAY 13, 2022

Now technology has turned the table completely and made customers more in power for the entire journey. Every decision in a business now needs to be made from the point of view of customers rather than the business itself. Digital disruption affects every industry and every business, including B2B companies.

B2B 10

B2B Advertising B2C Technology 10

JivoChat

OCTOBER 10, 2021

Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place. What is CRM?

CRM 52

CRM Sales Journey mapping Marketing 52

SmartKarrot

APRIL 20, 2023

Call intelligence has been around for some time, but it’s still surprising how only a few organizations take full advantage of this powerful toolset. The grave mistake business do is assume that call intelligence is just about recording and monitoring calls. Get ready to discover a whole new world of possibilities!

Analytics 10

Analytics Call Center Calibration Upselling 10

SmartKarrot

MAY 2, 2023

“Your most unhappy customers are your greatest source of learning.” ” – Bill Gates These words, spoken by the great world leader highlight the importance of understanding customer sentiment, even when the sentiment is negative. And in such situations, you need a little help understanding exactly what they mean.

Chatbots 10

Chatbots Best practices First call resolution Construction 10

SmartKarrot

OCTOBER 31, 2022

The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients. Essential Aspects of Augmented Intelligence? It consists of three main aspects: 1. It consists of three main aspects: 1.

Accountability 10

Accountability Management Engineering Personalization 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. To stay competitive, finance teams must embrace emerging technologies.

Finance 10

Finance Banking Chatbots Education 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. To stay competitive, finance teams must embrace emerging technologies.

Finance 10

Finance Banking Chatbots Education 10

Branch Mesenger

MARCH 20, 2018

We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. Shep joined us to talk about some of the following topics and trends that are shaping the world of customer service: The state of customer service in 2018. Shep Hyken: I love the state of customer service.

Customer Service 48

Customer Service Airlines Technology Upselling 48