Discovering Hidden Customer Insights in New Places is Critical for Future Success!
Beyond Philosophy
MAY 12, 2022
It’s the convergence between behavioral science, AI, and data. The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains. Fleischaker has a great example of a firm doing this well on the contact center side.
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