ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In this holiday season, we’re reminded to ponder the good, express and celebrate thankfulness, and give gifts to convey appreciation for our relationships. Social: trustworthy, likeability, social support, strength of friendships and romances and family.

Customer Experience 71

Customer Experience Feedback Customer retention Marketing 71

Wowdesk Blog

JUNE 28, 2020

In today’s fast life, no one has the patience to call a customer care line, especially when they know that there is a quick message service to connect with customer care. The support team itself gets back to them with the information or solution – no need to wait on an engaging line to get in touch with them. .

Customer Care 98

Customer Care Personalization Customer Support Customer Service 98

Customers That Stick

DECEMBER 15, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Sympathetic Holiday Shopper. of respondents said they have “felt sorry” for retail workers who work on holidays. VOLUME 37: November 2014.

Surveys 126

Surveys Customer Care Scripts Contact Center 126

Beyond Philosophy

NOVEMBER 28, 2017

To offer a better gauge of perceived value and customer experience, and better understand purchase decision drivers, it was necessary to put greater emphasis on the emotional. In this post, we are addressing the perceived value influence of emotions and memory on b2b and b2c customers. Back to the Hierarchy. Stimulated.

B2C 207

B2C Banking B2B Customer advocacy 207

UJET

DECEMBER 10, 2019

The holidays are a busy time. With an influx of travel plans, gift buying, and end-of-the-year promotions, brands find themselves faced with the task of maintaining inventory, getting orders out the door, and ensure that their customers are left satisfied. How can support teams better handle this busy time? Queue Control.

Customer Support 84

Customer Support Multichannel Wait times Interactive Voice Response 84

OctopusTech

MARCH 23, 2022

We have seen some of the popular brands that create the most memorable and successful customer service stories and we have also tried to follow them. Customer experience using psychology is one of the most important factors for any business success. What do you mean by customer experience?

Customer Experience 71

Customer Experience outsourcing Feedback Surveys 71

ProProfs Blog

SEPTEMBER 25, 2018

All those opportunities will only come knocking at your door when you nurture your existing customers by providing best customer service. Your competitors are smart, and they are always going to try and pry your customers away from you. Providing the best customer service will. Improve your customer retention rate.

Customer Service 135

Customer Service Customer retention Enterprise Customer Experience 135

Liveops

DECEMBER 19, 2018

Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. All that holiday cheer—the sleigh bells, the winter wonderlands, the chestnuts, the open fire, even the partridge in the pear tree—seemed like a cruel joke at my expense. My family hated it.

Best practices 91

Best practices Customer Service 91

Win the Customer

DECEMBER 24, 2015

The final two months of the year can represent up to 40% of overall sales for the year for some companies, making the holiday season a critical time of the year especially for consumer-focused organizations. It’s important that during this rush, you can keep your current customer base happy and attract new sales.

Analytics 75

Analytics Sales Customer Service Personalization 75

ProProfs Blog

JANUARY 18, 2022

Because market trends change with the change in opinions and preferences of your customer base. Even your most loyal customers will turn to other brands unexpectedly. Even your most loyal customers will turn to other brands unexpectedly. Who are your target customers? What are the primary issues that your customers face?

Marketing 145

Marketing Surveys Feedback Education 145

Nicereply

MAY 2, 2022

All jobs are stressful to some degree, but it’s particularly tough for customer support agents. Working in customer support involves a high level of job-related stress. Your support team is emotionally responsible for the well-being of your customers, and constantly demonstrating empathy all day can lead to fatigue.

Morale 98

Morale Customer Support Feedback Management 98

Nicereply

JULY 2, 2019

And yes, the battle for outstanding customer service is often just like the stories in Game of Thrones. This is because customer support tickets can increase by 42% for retailers during this time of year, putting a massive strain on your support team. Review customer feedback. What were the most common problems?

Feedback 81

Feedback Surveys Self service Customer Service 81

ProProfs Blog

JANUARY 4, 2019

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. That’s when you need to ponder, “ Can my business sustain for long without interacting with existing customers?

Feedback 90

Feedback Surveys Customer retention Personalization 90

Nicereply

NOVEMBER 21, 2023

Strong NPS is the backbone of a thriving customer experience. Net Promoter Score is a measure of how positively your customers rate you and your products. Measuring your NPS is important because it enables you to identify areas for improvement and allows you to track customer sentiment over time.

Surveys 59

Surveys B2B Feedback Education 59

ProProfs Blog

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. So, when you think of satisfying your customers, you need to ensure that: Your operators are empathetic towards the customers.

Customer Service 123

Customer Service Feedback Chatbots Surveys 123

Nicereply

JANUARY 5, 2021

Take the time to make sure your support team is happy and have the resources they need to do their job. Customer support never stops and it still should be on your priority list for the next year. It’s not just about spending the most money on support but making the most of the resources you have available to you.

Customer Support 59

Customer Support Construction Feedback Surveys 59

VocalCom

JANUARY 7, 2019

You might think that your brand is a digital customer service star. After all, you talk to customers on social media, have an amazing website, and let your chatbots handle all the simple tasks. Here are five tips for transforming your digital customer service for ongoing customer satisfaction.

Customer Service 59

Customer Service Chatbots Contact center software Contact Center 59

Nicereply

APRIL 8, 2021

Emails are a great way for any business to build and maintain relationships with customers. Together with Influx , we have compiled 25 of our favorite customer service email templates for both delicate and often-repeated customer service interactions. Responding to angry customers. Making customers feel valued.

Customer Service 88

Customer Service Feedback Banking Surveys 88

VocalCom

MAY 8, 2017

Emotions play a significant role in customer experience, as many statistics clearly show. According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Adapt to difficult situations.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

aircall

MAY 26, 2021

Despite the changes in the shopping experience, what hasn’t changed is the importance of the customer. To that end, we’ll clarify how to define a good customer experience, describe ways to measure it, and map out how to create a stronger e-commerce experience for digital shoppers. Enables you to offer customers relevant choices.

Customer Experience 62

Customer Experience Real estate Sales Surveys 62

JustCall

AUGUST 12, 2022

You can’t constantly stop and shift between tasks to send an SMS when your company serves multiple customers every day. Many customers, however, consider texting to be a proper communication medium, and a 10 minutes delay for a first answer can appear outrageous. Instant replies also work well to comfort agitated customers.

voip 52

voip Advertising Wait times Sales 52

NICE inContact

JANUARY 29, 2019

Full Disclosure During the Interview Process – Not everyone is cut out for some of the more challenging characteristics of an agent’s job, such as a lot of desk time and occasionally dealing with irate customers. Equipping agents also means making sure agents have the tools and support they need to be successful on the floor.

Call Center 65

Call Center Contact Center Feedback Employee engagement 65

Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . Contact center outsourcing can take the weight of customer management off your shoulders. This is when contact center outsourcing comes into play.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

SmartKarrot

OCTOBER 7, 2021

One of the most critical measures of a business’s success is the kind of customer service it provides to its customers. It is more than necessary to improve the SaaS customer service process and that is what this blog is all about. Without any further ado, let us get started with the tips right away.

SaaS 10

SaaS Customer Service Scripts Personalization 10

CallSource Insights

DECEMBER 16, 2022

The holidays are upon us, and while they bring so much joy, they can also present a unique set of challenges. Whether you’re juggling the demands of your to-do lists or feeling spread thin by holiday overwhelm, below are a few simple tips you can implement to make this time of the year both productive and enjoyable. .

Time management 98

Time management Management 98

ProProfs Blog

OCTOBER 26, 2018

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. 2: Draw a support schedule.

Customer Experience 119

Customer Experience Sales Marketing Accountability 119

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Advertising 50

Advertising Personalization Customer retention Feedback 50

Monet Software

OCTOBER 28, 2020

Tips for maintaining contact center engagement, no matter the season. The holiday season is fast approaching and employees are starting to check out mentally, as if they’re suffering from the call center version of high school “senior-itis.”. We’ve got 10 tips to help you do it, and fast. #1 4 Upgrade support.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman. Steve Curtin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

SEPTEMBER 6, 2022

In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction. But exactly how many live chat agents do you need to hire to provide the happily-ever-after customer service that you dream of? What do you Want to Accomplish with Live Chat?

Benchmark 83

Benchmark Average Handle Time Best practices Metrics 83

ProProfs Blog

APRIL 17, 2020

Customers always have so many options in the market to choose their desired product or service. In short, your success relies on the fact that your customers don’t leave you. And if you successfully increase customer retention rates by 5%, then you can boost profits by 25% to 95%. 1: Customer Churn Rate. #2:

Metrics 142

Metrics Customer retention SaaS Surveys 142

JivoChat

MAY 8, 2023

In the second situation, you have a bigger number of potential customers, but the number of competitors is also bigger. When you answer those questions, you are going to have a better-defined profile of your potential customers, which will serve as a guide to plan your business. How to Sell Clothes Online Step By Step 1.

Analytics 75

Analytics Sales Marketing B2B 75

ProProfs Blog

AUGUST 19, 2020

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. As a leader, Jeff has always emphasized the power of customer service. A big ‘ Business Sin ’ indeed. .

Customer Service 158

Customer Service Airlines Customer centricity Accountability 158

Nicereply

NOVEMBER 25, 2021

Remember, most businesses don’t bother to show customers appreciation, so even choosing the easiest of these methods is likely to make you a cut above the rest. So many businesses neglect their customers after the sale. Once customers part with their money, they may only have contact with the business if they have a problem.

Feedback 98

Feedback Advertising Personalization Marketing 98

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 Ready to put on your holiday best?

Self service 52

Self service Chatbots Advertising Sales 52

Nicereply

NOVEMBER 25, 2021

Remember, most businesses don’t bother to show customers appreciation, so even choosing the easiest of these methods is likely to make you a cut above the rest. So many businesses neglect their customers after the sale. Once customers part with their money, they may only have contact with the business if they have a problem.

Feedback 52

Feedback Advertising Personalization Marketing 52