Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls, emails, and messages. This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data.

Surveys 78

Surveys Enterprise Feedback CRM 78

Nicereply

JUNE 18, 2020

Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. The funny thing is, customers who churn have the same effect on your business even when you are still making sales. Why you should focus on Customer Retention. What is customer retention?

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Customer retention Feedback Surveys Metrics 125

JustCall

APRIL 5, 2023

How do you choose the best one? Here’s a detailed study so you can make an informed decision. As such, we will compare the pricing of both solutions so that you can find the option that fits the bill. With RingCentral, you have four plans. There are so many options out there. per user per month $37.99

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 5, 2023

Are you searching for efficient business phone systems for your organization? JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. This blog dives deep to pull out insights that help you choose.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

ProProfs Blog

OCTOBER 25, 2021

In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Are you looking forward to a new product feature? . Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148