The Critical Skills that All Customer-Facing Teams Must Have
Beyond Philosophy
AUGUST 1, 2019
In brief, we changed how we assessed and plotted the customer journey from beginning to end in our Journey Mapping exercise by including emotions in the mix. In my case, I might need a moment as I will be frantically scanning my memory banks to see if I can remember what I forgot and why she is vexed with me this time.)You
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