What is CQ and why is it essential for successful customer support
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JULY 15, 2015
In low–CQ companies , reps’ job is to stick to the game plan that’s already been scripted. Example: This approach was originally developed by a UK–based bank. In low–CQ companies , sometimes reps are doing a good job at customer service, but it takes them longer than the average rep to do so. Well, they’re not.
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