AWS Machine Learning

JANUARY 12, 2023

Amazon API Gateway with AWS Lambda integration that converts the input text to the target language using the Amazon Translate SDK. The following steps set up API Gateway, Lambda, and Amazon Translate resources using the AWS CDK. Take note of the API key and the API endpoint created during the deployment. Prerequisites.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

JustCall

APRIL 9, 2024

> GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > Custom integrations and workflow automation with public API. On-screen scripts for live calls. Deliver personalized interactions with tailored scripts. Offer superior support with scripts and call tagging.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

MARCH 23, 2023

Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker.

Scripts 95

Scripts APIs Government Analytics 95

AWS Machine Learning

JUNE 9, 2022

Recently, we also announced the launch of easy-to-use JumpStart APIs as an extension of the SageMaker Python SDK, allowing you to programmatically deploy and fine-tune a vast selection of JumpStart-supported pre-trained models on your own datasets. JumpStart overview. The dataset has been downloaded from TensorFlow. Walkthrough overview.

Scripts 66

Scripts APIs Enterprise Accountability 66

AWS Machine Learning

MAY 17, 2023

Solution overview The Meeting Notes Generator Solution creates an automated serverless pipeline using AWS Lambda for transcribing and summarizing audio and video recordings of meetings. The events trigger Lambda functions to make API calls to Amazon Transcribe and invoke the real-time endpoint hosting the Flan T5 XL model.

APIs 70

APIs Scripts Engineering Management 70

AWS Machine Learning

MAY 16, 2023

As a JumpStart model hub customer, you get improved performance without having to maintain the model script outside of the SageMaker SDK. The inference script is prepacked with the model artifact. A short demo to showcase the JumpStartOpenChatKitShell is shown in the following video. The deploy method may take a few minutes.

Chatbots 85

Chatbots Scripts APIs Feedback 85

JustCall

FEBRUARY 13, 2023

Real Reviews From Trusted Sources and a Video Review When zeroing in on the best VoIP system among hundreds of AirCall competitors, customer reviews are a treasure trove of real data you need to make an informed choice. Call masking – Mask private numbers to protect agents’ privacy. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

AWS Machine Learning

MAY 23, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. This simplifies the client application code that consumes the models.

APIs 91

APIs Accountability Construction Management 91

AWS Machine Learning

AUGUST 30, 2023

To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. In order to run inference through SageMaker API, make sure to pass the Predictor class. from sagemaker import image_uris # Retrieve the inference docker image URI.

Healthcare 111

Healthcare APIs Scripts Metrics 111

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

DECEMBER 23, 2022

per user per month Standard – Message, video, and phone features at $28.49 per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 per user per month. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 5, 2023

Voice and Video Conferencing It also offers voice and video conferencing features to power up the team’s collaboration in real-time, by bridging the distance caused by remote work. Whether you want to improve collaboration or enhance customer engagement, Avaya is a great tool to consider.

APIs 52

APIs Analytics Enterprise Feedback 52

AWS Machine Learning

AUGUST 3, 2023

Amazon Rekognition is a fully managed service that can perform CV tasks like object detection, video segment detection, content moderation, and more to extract insights from data without the need of any prior ML experience. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application.

APIs 63

APIs Scripts Engineering Technical Support 63

NobelBiz

FEBRUARY 15, 2023

Key Points CCaaS is paramount to successfully add a new communication channel You must consider the tone, scripts and pace of new channels Your Call Center must track the right KPIs for every new channel How to add a new communication channel in a call center? Integration with your current software (CRM, API etc.)

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

AWS Machine Learning

JULY 29, 2022

The processing job queries the data via Athena and uses a script to split the data into training, testing, and validation datasets. Although the SageMaker Training API doesn’t include a parameter to configure an Athena data source, you can query data via Athena in the training script itself.

Scripts 71

Scripts Analytics Accountability Engineering 71

Hodusoft

MAY 10, 2024

As communication technology continued to evolve, customers began using various channels (such as voice calls, video calls, email, live chat, social media, and messaging apps) to interact with businesses. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

NobelBiz

APRIL 23, 2024

Read Case Study Watch video The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success. Seamlessly integrate proprietary or third-party CRM applications with our extensive APIs and data dictionary libraries.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Nexmo

FEBRUARY 27, 2020

Copy these values to.env as follows: NEXMO_API_KEY="YOUR API KEY HERE" NEXMO_API_SECRET="YOUR API SECRET HERE". We must create an application that uses the Voice API and Messages API. To send messages using the Messages API, we need our API Key and API Secret. env ), so we simply get them ??

APIs 71

APIs Accountability Engineering Scripts 71

JustCall

FEBRUARY 28, 2024

Embrace change with customizable workflows and open APIs for future integrations. Dynamic scripts and video calling: Offers customizable scripts for smoother conversations and the ability to conduct video calls. You should opt for a solution that adapts to your evolving needs. Customer review “ Super easy to use.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

APRIL 5, 2023

per user/per month Why Microsoft Teams As An Alternative to RingCentral Microsoft Teams doubles up as a multi-faceted team communications platform, which allows users to seamlessly transition between text, voice, and video connections. Conversations can jump around quite often A quick way to share files like pdf, jpg, videos, etc.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 24, 2023

through standard APIs Easily manage customer data and keep track of interactions across multiple channels Enable agents to: Log into their queues Manage multiple statuses Perform various tasks according to their skills Top Features of XCALLY Web architecture XCALLY offers real-time asynchronous web architecture with real-time panels.

voip 52

voip CRM Enterprise Call Center 52

Quiq

DECEMBER 22, 2021

Some businesses write chatbot scripts to be overly formal: avoiding contractions, using proper English, and completing their thought in one long sentence. Over half of customers (51.1%) are more likely to make a purchase if they receive a text message with media (GIFs, images and video), reports Attentive. Embrace multimedia.

Best practices 52

Best practices Chatbots Interactive Voice Response Wait times 52

JustCall

MARCH 23, 2023

For example, you can use call analytics to track the performance of your call scripts. Twilio integrates all your business communication channels – video, calls, texts, social media, paid campaigns, and so on, giving you complete control through a single platform.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 18, 2023

Five9’s call center software boasts features like – a live chat option, outbound dialer, call recording, and agent scripting. Twilio Twilio’s call center system, Twilio Flex, offers an open API and voice SDK instead of pre-built software. You can engage with your customers on the channel of their choice.

call center software 52

call center software Call Center call center solutions Enterprise 52

JivoChat

MAY 18, 2021

CRM Integrations, API, and Webhooks: Position a live chat widget where you want with the Webhooks API, change the widget’s behavior with JS API, and integrate your CRM with Webhooks. Quick site loading time: Jivo scripts are loaded asynchronously. GDPR compliance: Complies with GDPR requirements. out of 5 stars.

APIs 52

APIs CRM Chatbots Analytics 52

JivoChat

JULY 14, 2021

Articles provide step-by-step written instructions, as well as supporting video tutorials that are regularly updated. Videos and images : these digital visual assets are essential for allowing customers to get a better understanding of your product. Keep all of your end-users in mind and their specific needs. Expand your page content.

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. The web application front-end is hosted on AWS Amplify.

APIs 94

APIs Healthcare Scripts Engineering 94

OctopusTech

AUGUST 18, 2023

Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. The template-driven websites need more ability for customization because they contain an excessive amount of unnecessary, long scripts.

Construction 62

Construction Engineering APIs Enterprise 62

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.

Coaching 52

Coaching Sales Chatbots Analytics 52

AWS Machine Learning

JANUARY 25, 2023

In this post, we provide an overview of how to deploy and run inference with the Stable Diffusion upscaler model in two ways: via JumpStart’s user interface (UI) in Amazon SageMaker Studio , and programmatically through JumpStart APIs available in the SageMaker Python SDK. After you configure the SageMaker hosting instance, choose Deploy.

APIs 72

APIs Scripts Real estate Entertainment 72

AWS Machine Learning

SEPTEMBER 1, 2023

Text-to-audio or video – Both labeled and unlabeled data can be used for FM training. In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. One main generative AI use case example is music composition.

Engineering 103

Engineering Accountability Construction APIs 103

AWS Machine Learning

NOVEMBER 30, 2023

Multimodal models can understand and analyze data in multiple modalities such as text, image, video, and audio. Amazon Rekognition automatically recognizes tens of thousands of well-known personalities in images and videos using ML. Amazon Titan has recently added a new embedding model to its collection, Titan Multimodal Embeddings.

Scripts 93

Scripts APIs Entertainment Accountability 93

pindrop

OCTOBER 21, 2021

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Watch the On-Demand Video. The technology can complete analysis in under 60 milliseconds and delivers a risk score to the IVR using an API. Improve AX - Agent-Oriented Elements.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 101

Analytics APIs Engineering Construction 101

AWS Machine Learning

JANUARY 6, 2023

Have you ever inadvertently searched a content title that wasn’t available in a video streaming platform? This event frequently occurs in video streaming platforms that constantly purchase a variety of content from multiple vendors and production companies for a limited time. Background. That’s an out-of-catalog search experience!

Entertainment 84

Entertainment APIs Scripts Analytics 84

Enghouse Interactive

OCTOBER 21, 2020

But if that data is captured, the AI tools will have analyzed their inquiry, and will be able to provide the agent with everything required to quickly resolve the customer’s issue, from detailed scripting, relevant support information, and access to internal subject matter experts if necessary.

Self service 76

Self service Contact Center Benchmark Chatbots 76

AWS Machine Learning

AUGUST 26, 2022

We explore two ways of obtaining the same result: via JumpStart’s graphical interface on Amazon SageMaker Studio , and programmatically through JumpStart APIs. Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker.

APIs 77

APIs Scripts Enterprise Big data 77