AWS Machine Learning

OCTOBER 26, 2023

After considering several architectures, we designed a system that uploads videos of the transactions to the cloud for processing. Preprocessed videos of these transactions are uploaded to the cloud. Our AI-powered transaction pipeline automatically processes these videos and charges the customer’s account accordingly.

APIs 98

APIs Technology Banking Customer centricity 98

AWS Machine Learning

JULY 29, 2022

Typically, large financial services organizations have multiple LoBs, such as consumer banking, investment banking, and asset management, and also one or more analytics and ML CoE teams. Allow the consumer banking LoB to share data products into the central governance layer. Consumer banking LoB (data producer).

Government 77

Government Banking Analytics Accountability 77

Fonolo

OCTOBER 4, 2017

Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. Start at the 9 minute mark in this video for more. See Five9 Preps for Digital Era. Twilio is gaining ground as an alternative to “traditional” vendors. More Reading.

Marketing 173

Marketing Call Center APIs Benchmark 173

Hodusoft

MAY 10, 2024

As communication technology continued to evolve, customers began using various channels (such as voice calls, video calls, email, live chat, social media, and messaging apps) to interact with businesses. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Creative Virtual

JANUARY 26, 2023

At the time of writing, ChatGPT is still in a research preview stage and highly unstable with no clean API available, so it’s not possible yet for businesses to use it in this way. For example, no transaction triggering API will ever be called by GPT looking at a document. However with its predecessor, InstructGPT, it is.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Avaya

SEPTEMBER 29, 2016

Our building blocks for the Smart City are similar: we want to pull together public safety, smart healthcare, smart education, smart retail, and smart banking and make it accessible to citizens. Meanwhile, the dispatch center can push video on how to perform CPR, for example. The right foundation means a stronger city.

Government 79

Government APIs Healthcare Banking 79

Hodusoft

FEBRUARY 22, 2022

Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. The year 2020-21 witnessed an unprecedented surge in customer inquiries across sectors be it E-commerce, the hospitality sector, BFSI (Banking, Financial Services, and Insurance), Healthcare, Travel and Tourism, or Real Estate.

Marketing 52

Marketing Real estate Call Center call center solutions 52

Fonolo

JANUARY 9, 2018

Three of the four “challengers” in the chart are built on top of the Twilio API. Global bank ING used Twilio to replace a legacy Avaya call center. Watch this video at 9:30 for more: [link].) Here’s a version of the chart re-colored to reflect that fact. Keep in mind that Twilio is itself selling call center services.

Call Center 65

Call Center Multichannel APIs Contact Center 65

AWS Machine Learning

JULY 29, 2022

The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. Although the SageMaker Training API doesn’t include a parameter to configure an Athena data source, you can query data via Athena in the training script itself.

Scripts 70

Scripts Analytics Accountability Engineering 70

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Technical Support Sales APIs 141

Expivia

APRIL 1, 2021

It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. This will become more widespread because we are looking at less voice, more advanced chat, and even video customer support coming into play. Omnichannel Solutions.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

AWS Machine Learning

NOVEMBER 1, 2023

PII is in emails, slack messages, videos, PDFs, and so on. This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. Logikcull’s processing pipeline supports text extraction for a wide variety of forms and files, including audio and video files.

APIs 86

APIs Engineering Government Telecommunications 86

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. A key advantage of local LLM deployment lies in its ability to enhance data security without submitting data outside to third-party APIs.

Banking 73

Banking APIs Engineering Accountability 73

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The ExamGenFn Lambda function saves the output file to the same S3 bucket under the prefix Questions-bank. The container image sends the REST API request to Amazon API Gateway (using the GET method). TakeExamCallbackURL="take-exam.

Education 86

Education APIs Engineering Banking 86

AWS Machine Learning

SEPTEMBER 1, 2023

Text-to-audio or video – Both labeled and unlabeled data can be used for FM training. In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. One main generative AI use case example is music composition.

Engineering 102

Engineering Accountability Construction APIs 102

SmartKarrot

JUNE 2, 2022

ING is a popular bank that helps customers transact from anywhere in the world. Keeping its global nature in mind, the bank offers a unique customer experience. The platform has APIs integrated into eCommerce platforms. The customer experience is quick and based on redressal through videos or self-help tutorials.

B2B 10

B2B Customer Experience B2C Banking 10

AWS Machine Learning

FEBRUARY 6, 2024

Watch the following video to see how users can ask questions to an IT service desk chatbot and get answers. The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). Choose Create function.

Chatbots 103

Chatbots APIs Self service Banking 103

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Use images and Videos. Screenshots and videos can be a helpful way to guide your members through a particular process, especially if what they are looking to do requires multiple steps. Knowledge based and FAQ’s are not a one and done.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

NOVEMBER 6, 2023

The following video shows an example of the Live Call Analytics with Agent Assist summarizing an in-progress call, summarizing after the call ends, and generating a follow-up email. Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 103

Contact Center CRM Analytics Average Handle Time 103

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. The Targeted Sentiment API provides the sentiment towards each entity.

APIs 66

APIs Contact Center Feedback Analytics 66

SmartKarrot

SEPTEMBER 25, 2020

The video communications company offers video conferencing services as a SaaS product to its users. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. This is a direct utilization of email, chat, or video conversations into marketing campaigns.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

The video communications company offers video conferencing services as a SaaS product to its users. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. This is a direct utilization of email, chat, or video conversations into marketing campaigns.

SaaS 8

SaaS APIs Analytics Enterprise 8

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Providers host cloud phones through data networks that bank on multiple servers across geographies and use redundancy. Also, Aircall supplies APIs and webhooks. Learn about their pricing here.

voip 52

voip Interactive Voice Response CRM Contact Center 52

AWS Machine Learning

DECEMBER 1, 2022

They show the usage of various SageMaker and JumpStart APIs. The short video below will help you navigate to JumpStart notebooks. This notebook demonstrates how to deploy AlexaTM 20B through the JumpStart API and run inference. They offer a technical solution that you can further customize based on your own needs. Prerequisites.

APIs 87

APIs Benchmark Advertising Banking 87

AWS Machine Learning

SEPTEMBER 29, 2022

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67

JivoChat

JULY 29, 2021

Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. With API for both the server side and client side, developers can create custom chatbots. Acquire’s platform offers cobrowsing, live chat, video chat, and chatbots. Video chat for live agents.

Chatbots 52

Chatbots Sales APIs Enterprise 52

ViiBE Blog

JULY 30, 2021

Contrary to call center agents who cover incoming phone calls solely, contact center staff navigate across all sorts of communication platforms, be it calls, email, text messages, online live chat, or video assistance requests. Using video communication technology to reach SDG 9. How to enhance the contact center experience.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). They can combine their building blocks to create chairs, tables, desks, wardrobes, or triple-decker bunk beds.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

AWS Machine Learning

MAY 12, 2023

You can also detect many common issues that affect the readability, reproducibility, and correctness of computational notebooks, such as misuse of ML library APIs, invalid run order, and nondeterminism. The following video shows how to use CodeWhisperer to read and perform descriptive statistics on a data file in Studio.

Best practices 79

Best practices APIs Banking Engineering 79

RichCall

SEPTEMBER 13, 2017

Omnichannel initiatives must now include messaging and video. These video enabled terminals or kiosks called ITMs (Interactive Teller Machines) allow a customer to interact, live, with an agent in a Contact Center. of contact center traffic handled on video chat? I’ve seen several big wins in the banking industry.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

MAY 13, 2019

Imagine if your bank only provided information over the phone – it would be?in A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way.

CRM 51

CRM Finance APIs Benchmark 51

JustCall

APRIL 18, 2023

Twilio Twilio’s call center system, Twilio Flex, offers an open API and voice SDK instead of pre-built software. Call centers bank on software whose tech portfolio is brimmed with cutting-edge features like IVR, CRM integrations, ACD, and conversational analytics, to name a few.

call center software 52

call center software Call Center call center solutions Enterprise 52

Comm100

NOVEMBER 5, 2020

Some industries like banking and healthcare have especially strict rules, but every organization is liable should a preventable leak occur. Hackers that break into your live chat system can override prebuilt API pathways and open the door to your system. For industries like banking and healthcare, this is especially critical.

Healthcare 40

Healthcare Banking SaaS Accountability 40

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Embrace change with customizable workflows and open APIs for future integrations. Consider alternatives if you’re budget-minded. Your sales stack doesn’t match up well with Orum’s integrations.

Real estate 52

Real estate CRM Sales Analytics 52

NobelBiz

APRIL 21, 2022

CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. PCBX (Private Computerized Branch Exchange): A microcomputer that can act as a telephone exchange, the PCBX (Private Computerized Branch Exchange) is useful in the world of banking.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

SmartKarrot

JANUARY 20, 2022

The service is up to eight times cheaper as compared to bank transfers. Duffel accomplishes this by allowing online travel agencies (OTAs) to use an API to connect directly to airlines’ reservations systems. Its API-based SaaS products provide unified data analytics, payments technology, and security functionality.

SaaS 10

SaaS Advertising B2B Transportation 10

AWS Machine Learning

NOVEMBER 30, 2023

With Amazon Bedrock, customers are only ever one API call away from a new model. Knowledge Bases is now generally available with an API that performs the entire RAG workflow from fetching text needed to augment a prompt, to sending the prompt to the model, to returning the response. check availability of an item in the ERP inventory).

APIs 125

APIs Enterprise Best practices Technology 125