Anexa BPO

DECEMBER 3, 2022

As the world becomes increasingly digital, the way that businesses interact with their customers is also changing. One of the key takeaways from the event was the importance of using technology to create personalized, seamless experiences for customers.

Customer Service 40

Customer Service outsourcing Best practices Chatbots 40

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Callminer

FEBRUARY 25, 2016

At a recent event in London, CallMiner CTO, Jeff Gallino, shared advice on how best to achieve ROI from Interaction Analytics. Gallino cited three areas to focus on to realize ROI from Interaction Analytics. He also shared his insights in an interview with CallCentreHelper. This will allow […].

Analytics 140

Analytics Best practices Call Center Customer Experience 140

JustCall

FEBRUARY 3, 2021

In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring. Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. Call Analytics Dashboard. A call analytics dashboard helps capture all the KPIs and metrics that actually matter.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

Fonolo

OCTOBER 10, 2019

There is no question that ignoring them is a major customer service faux-pas. If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. . Power , 67% of online users are leveraging social media to get in touch with companies for support.

Best practices 73

Best practices Customer Service Call Center Engineering 73

JustCall

MARCH 14, 2023

The various touchpoints along the consumer journey can make or break the experience. The task of improving the customer experience need not be difficult. In this blog, we’ll look at doable techniques and recommendations to improve customer experience in this article. But fear not!

Customer Experience 52

Customer Experience Banking Chatbots Interactive Voice Response 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. The solution workflow consists of the following steps: Genesys Cloud sends iterative transcripts events to your EventBridge event bus. Save your configuration. Choose Add Client.

Chatbots 95

Chatbots APIs Self service Contact Center 95

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

COPC

MAY 11, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Other Events: May 25, 2017.

Best practices 40

Best practices Benchmark Analytics Contact Center 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. Batch data enables more point-in-time reporting and analytics vs. real-time. Business intelligence (BI) and analytics.

Analytics 69

Analytics Engineering APIs Metrics 69

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

JustCall

MAY 23, 2023

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. Read on to learn more about what you can look forward to. Want to get more context into your contact center interactions?

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Callminer

MARCH 12, 2020

In the event of failure to follow the rules put forth in this group of standards, companies may be fined by the council. Interaction analytics solutions can help collections and accounts receivables management (ARM) firms eliminate contact center compliance risk and ensure agent compliance by analyzing every interaction.

Call Center 182

Call Center Analytics Best practices Government 182

CSM Magazine

MAY 9, 2024

Is your organisation leveraging the latest technology to deliver outstanding customer experiences? In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights.

Technology 52

Technology Customer Service CRM Best practices 52

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! in the Montego AF Room of the Mirage Event Center. in the Montego AF Room of the Mirage Event Center.

Wireless 140

Wireless Analytics Education Enterprise 140

ShepHyken

NOVEMBER 28, 2017

The Seven Deadly Sins of Customer Experience. Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader. He shares the importance of understanding what customers need, meeting those needs, and the best methods of delivering it to them. . How do I create better customer experiences?

CRM 191

CRM Best practices Analytics Marketing 191

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

Spearline

APRIL 29, 2021

As a primary contact, the CE Manager provides guidance on best practices, assists you with the reporting and analytics that identify issues and trends, and help you address key pain points. "Our " Customers never have to fear about lengthy troubleshooting times or unresolved issues spreading like wildfire. ."

Management 95

Management Telecommunications Customer centricity Analytics 95

ClearAction

SEPTEMBER 29, 2016

Advancing Customer Experience Expertise in CX Month optimizecx. Customers are the lifeblood of everyone’s food on the table. No matter what your income source is, it’s fueled by customers. CX Day is in the first week of October, founded by the Customer Experience Professionals Association ( CXPA ).

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Analytics Competition Winners. Idaho Central Credit Union.

Analytics 40

Analytics Abandon rate Education Employee engagement 40

Totango

FEBRUARY 23, 2022

For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site. Freemium strategy often plays a key role in the early stages of the SaaS customer experience, as do user experience, product features, and customer support.

SaaS 112

SaaS Journey mapping Upselling Best practices 112

Monet Software

MAY 27, 2020

While the event may be over, all content is now available on-demand until May 21, 2021. Whether you were able to join us for the event last week or had to miss it, the free, on-demand content is still at your fingertips for a full year. Hear how Verint can assist in building out a practical road map to harnessing the power of AI.

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

VirtualPBX

JANUARY 5, 2024

Notably, within this suite of remarkable features lies the Advanced Call Reports Add-On , a revolutionary component that stands as a transformative force in the realm of data analytics for telephony systems. It empowers businesses to engage with customers using their preferred communication channel.

voip 59

voip Analytics CRM Metrics 59

CSM Magazine

JULY 29, 2015

MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. Best Practices in CX Data Collection (one day). CX Basic Analytics (two days).

Journey mapping 45

Journey mapping Best practices Benchmark Surveys 45

NICE inContact

AUGUST 30, 2016

While you are surrounded by colleagues, product experts and industry peers, you will expand your knowledge of inContact solutions, develop your technical training skills and learn contact center best practices. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Analytics and Platform.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

ShepHyken

AUGUST 1, 2017

Don’t focus on the channels individually, but use AI to streamline the customers’ experience across all channels. Jeff provides an example explaining how if you are on amazon.com you can easily transition to any computer, or even their mobile shopping app to continue your shopping with the same consistent experience.

Education 189

Education Self service CRM Best practices 189

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. The key here is flexibility.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Totango

DECEMBER 28, 2020

Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification. Customer Success is a growth strategy.

Best practices 80

Best practices Upselling Analytics Technology 80

JustCall

APRIL 8, 2024

Call centers are the lifeblood of customer service, but like any team, they have limits. Seasonal spikes or fluctuations in customer demand Certain industries, such as retail and travel, experience predictable patterns of increased demand. However, unexpected surges can also occur due to promotional campaigns or external events.

Call Center 40

Call Center Interactive Voice Response Self service Chatbots 40

Noble Systems

JUNE 7, 2019

Our annual SNUG (Select Noble Users Group) conference brings together top voices in customer experience with contact center managers, platform administrators, and others looking to learn what’s new in CX technology and share ideas. The event was held in Clearwater Beach, Florida, from April 24-26.

Gamification 75

Gamification Contact Center Coaching Education 75

Calltools

MAY 17, 2023

Consider the vital healthcare call center features and best practices listed below to help your call center run smoothly and efficiently. Healthcare Call Center Features Selecting the right software solutions will prop your agents up for success and improve your patient experience. When making changes to scripts, practices, etc.,

Healthcare 52

Healthcare Call Center Abandon rate CRM 52