Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 101

Analytics Technology Banking Engineering 101

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. to identify underlying trends.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

CSM Magazine

NOVEMBER 1, 2023

The customer experience (CX) landscape constantly evolves. With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

DMG Consulting

OCTOBER 9, 2020

Question: What is predictive analytics and how is it being used in contact centers? Answer: Predictive analytics is playing an increasingly vital role in contact centers. Many contact center infrastructure and workforce optimization (WFO) solutions are beginning to incorporate predictive analytics to enhance their applications.

Contact Center 98

Contact Center Analytics Virtual Agent Employee engagement 98

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Babelforce

OCTOBER 27, 2021

This means that a business’s call center must be equipped to collect information, to analyze it, and to determine actions that can enhance customer experiences. This is the goal of call center analytics. Examples of Call Center Analytics. Speech Analytics. Call Center Text Analytics. Desktop Analytics.

Call Center 52

Call Center Analytics Self service Feedback 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

DMG Consulting

APRIL 13, 2022

Interaction Analytics: What’s Driving Adoption. INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times. Interaction analytics is the only application that can provide this variety of information. By Donna Fluss. IA Facilitates Transition To The New Work World.

Analytics 48

Analytics Enterprise Contact Center Quality management 48

Callminer

FEBRUARY 25, 2016

At a recent event in London, CallMiner CTO, Jeff Gallino, shared advice on how best to achieve ROI from Interaction Analytics. Gallino cited three areas to focus on to realize ROI from Interaction Analytics. He also shared his insights in an interview with CallCentreHelper. This will allow […]. This will allow […].

Analytics 140

Analytics Best practices Call Center Customer Experience 140

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

JustCall

MARCH 28, 2023

The growing importance of customer experience in sales Customers are no longer just looking for a product or service; they are seeking experience. The customer experience encompasses every interaction a customer has with a company, from the first touchpoint to post-purchase support.

Sales 52

Sales Analytics Customer centricity Technology 52

Nicereply

OCTOBER 24, 2023

What’s customer experience (CX)? It’s not just their products or services; it’s the memorable experiences they create. Such experiences can truly touch the hearts of our customers and stay with them long after. Such experiences can truly touch the hearts of our customers and stay with them long after.

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

JustCall

FEBRUARY 3, 2021

In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring. Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. Call Analytics Dashboard. A call analytics dashboard helps capture all the KPIs and metrics that actually matter.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. This is an unmissable opportunity to unlock a glimpse into the future of the service experience!

Chief Customer Officer 40

Chief Customer Officer Customer Service Benchmark Banking 40

Anexa BPO

DECEMBER 3, 2022

As the world becomes increasingly digital, the way that businesses interact with their customers is also changing. One of the key takeaways from the event was the importance of using technology to create personalized, seamless experiences for customers.

Customer Service 40

Customer Service outsourcing Best practices Chatbots 40

Natalie Petouhof

AUGUST 15, 2022

It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and how they feel doing this. And it’s a critical step toward showing empathy in customer experiences. It’s the first step to integrating feedback and insight into customer and employee experiences.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

Real Blue Sky

NOVEMBER 16, 2022

The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’ Holiday Journey Merrier You probably know the lyrics to the Twelve Days of Christmas by heart! And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’ Holiday Journey Merrier You probably know the lyrics to the Twelve Days of Christmas by heart! And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Real Blue Sky

NOVEMBER 16, 2022

The elves at Real Blue Sky have researched brands across the land to glean how they’re using AI to enhance the customer experience. Twelve Ways AI Can Make Your Customers’ Holiday Journey Merrier You probably know the lyrics to the Twelve Days of Christmas by heart! And these personalized experiences are achieved with AI.

Customer Experience 52

Customer Experience Chatbots CRM Analytics 52

Calabrio

SEPTEMBER 30, 2020

Key customer insights—or the lack thereof—can make or break a business in today’s harrowing world. That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. Let’s take a look at what they did to make an award-worthy case. The Winner: Thomson Reuters.

Analytics 59

Analytics Average Handle Time Contact Center Employee engagement 59

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. The solution workflow consists of the following steps: Genesys Cloud sends iterative transcripts events to your EventBridge event bus. Save your configuration. Choose Add Client.

Chatbots 95

Chatbots APIs Self service Contact Center 95

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign. Quickly searching for goods in stores.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

CSM Magazine

APRIL 1, 2022

How can demand planning increase customer satisfaction? Customer satisfaction is always the top priority for any business and demand planning can give the customer experience a boost in a number of ways. You could also employ Azure-based analytics solutions to gain insights from your data. Consider the cost.

Customer Experience 52

Customer Experience Analytics Finance APIs 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Calabrio

SEPTEMBER 30, 2020

Key customer insights—or the lack thereof—can make or break a business in today’s harrowing world. That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. Let’s take a look at what makes each of their Calabrio Analytics use cases award-worthy.

Analytics 59

Analytics Average Handle Time Contact Center Employee engagement 59

JustCall

MARCH 14, 2023

The various touchpoints along the consumer journey can make or break the experience. The task of improving the customer experience need not be difficult. In this blog, we’ll look at doable techniques and recommendations to improve customer experience in this article. But fear not!

Customer Experience 52

Customer Experience Banking Chatbots Interactive Voice Response 52

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. Batch data enables more point-in-time reporting and analytics vs. real-time. Business intelligence (BI) and analytics.

Analytics 69

Analytics Engineering APIs Metrics 69

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. What is customer experience? Customer experience is how your customers perceive their interactions with your company. What is great customer experience?

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Call Journey

JUNE 18, 2019

Conversation Analytics is a serious business, especially considering how it can improve business process and performance. This year’s customer event of the year, Xperience 19, successfully concluded at the Gaylord Resorts and Convention Center in Denver, Colorado.

contact center solutions 40

contact center solutions Analytics Engineering Contact Center 40

DMG Consulting

FEBRUARY 12, 2019

AI, Automation and Analytics Drive Vast Improvements in Contact Centers. Customers are also beneficiaries of automation in the enterprise. It provides a first-hand account of customers’ perception of the service journey by capturing sentiment and emotion, and the degree of effort expended. Learn more at www.dmgconsult.com.

Contact Center 74

Contact Center Analytics Consulting Consulting 74

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. Winning Products to Enable Customer Success. Continued Momentum into 2021.

Analytics 52

Analytics Contact Center contact center solutions CRM 52