SmartAction
JUNE 27, 2023
Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past.
JustCall
APRIL 3, 2024
Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.
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SmartAction
NOVEMBER 15, 2023
As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. Or is it something else?”
Avaya
JUNE 24, 2019
Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.
3CLogic
FEBRUARY 7, 2024
In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries? The question is — where do you begin?
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