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Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track

3CLogic

Creating a seamless and customer-centric contact center that ensures you’re staying ahead of the competition requires a comprehensive digital transformation strategy. So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries? The question is — where do you begin?

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Application Ecosystems and the Future of the Contact Center

Avaya

Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.