Beyond Philosophy

NOVEMBER 4, 2023

The post Discover the 14 game-changing opportunities and risks awaiting you in 2024 appeared first on Beyond Philosophy. . __ Did you know we have a YouTube Channel too? Check it out here. Follow Colin on LinkedIn HERE.

Sales 195

Sales Customer Experience 195

AnswerConnect

APRIL 9, 2024

Step By Step Breakdown [2024] appeared first on AnswerConnect Blog. What is inbound call handling and is it the right solution for your business? Check out our step-by-step breakdown to discover everything you need to know. The post What is Inbound Call Handling?

Answering services 80

Answering services Customer Service Management 80

Cisco - Contact Center

JANUARY 29, 2024

5 th – 9 th , 2024. Visit Outshift by Cisco booth #D10 to get the latest announcements on Cisco Cloud Ap… Read more on Cisco Blogs Ushering in a New Era of Generative AI Technology Cisco Live Amsterdam is almost here, Feb.

Technology 88

Technology 88

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 110

Enterprise Customer centricity Benchmark Upselling 110

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Enterprise 113

Enterprise Best practices Analytics Metrics 113

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

Beyond Philosophy

DECEMBER 21, 2023

The post Is this the future for Customer research teams in 2024 and beyond? Colin has conducted numerous educational workshops, on how to improve your Customer Experience , to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here !

Customer centricity 221

Customer centricity Marketing Chatbots Education 221

AnswerConnect

OCTOBER 24, 2023

The post Telephone customer service: The top tips for 2024 appeared first on AnswerConnect Blog. Struggling with providing exceptional telephone customer service? Check out our ultimate guide packed with actionable tips.

Customer Service 94

Customer Service Answering services Customer Experience 94

OctopusTech

MAY 3, 2024

Listen, it’s 2024 and the online realm is more competitive than ever before. So don’t discount the value of leveling up your WordPress SEO firepower in 2024 and beyond. The post Top 10 WordPress SEO Consultants for 2024 appeared first on Octopus Tech.

Consulting 62

Consulting Consulting Engineering Marketing 62

Beyond Philosophy

DECEMBER 7, 2023

The post Which Is The Better Customer Experience in 2024? Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here ! AI or People?

Customer Experience 221

Customer Experience Chatbots Customer centricity Education 221

HelpCrunch

MARCH 11, 2024

Unlike traditional types of marketing, where you sell physical products, SaaS focuses on selling experiences. [ … ] The post SaaS Marketing Guide: 8 Techniques to Shine in 2024 appeared first on The HelpCrunch blog.

SaaS 62

SaaS Marketing Customer Service 62

AnomalySquared

DECEMBER 14, 2023

As we approach the dawn of 2024, businesses are gearing up for a new chapter filled with opportunities and challenges. In this blog post, we'll explore the key benefits of call center outsourcing and how it can help prepare your business for the year ahead.

outsourcing 96

outsourcing Call Center 96

Cisco - Contact Center

APRIL 10, 2024

As the industrial world converges at Hannover Messe 2024, Cisco is not just a participant but a… Read more on Cisco Blogs Between industrial solutions for today and a sustainable foundation for tomorrow, there’s a bridge.

industry solution 50

industry solution 50

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. Whether you do or not, as my friend and colleague reading my blog posts, I very much appreciate you. Thank you.

Best practices 60

Best practices Contact Center Feedback Customer Service 60

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Now, it’s about being one step ahead.

Customer Service 81

Customer Service Chatbots APIs Government 81

HelpCrunch

FEBRUARY 9, 2024

Fast-forward to today, people have messengers, [ … ] The post 20 Best Customer Service Software for Every Budget in 2024 appeared first on The HelpCrunch blog. No longer than ten years ago, customers had to call businesses and wait in line for a palpably long period to get some assistance. That was the only way.

Customer Service 62

Customer Service 62

Cisco - Contact Center

JANUARY 18, 2024

We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards. As customers are modernizing their industrial net… Read more on Cisco Blogs

97

97

Cisco - Contact Center

FEBRUARY 7, 2024

We are delighted to announce the Cybersecurity Defender of 2024 for the… Read more on Cisco Blogs Every year, Cisco selects leaders who exemplify the passion, tenacity, and knowledge required to be a cybersecurity defender.

52

52

AnswerConnect

APRIL 16, 2024

The post How to drive ROI with live answering for small business (2024) appeared first on AnswerConnect Blog. Considering a live answering service but worried about your bottom line? Read our guide to discover how small businesses drive ROI with an answering service.

Answering services 52

Answering services 52

kommunicate

JANUARY 15, 2024

Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

Zappix

MARCH 21, 2024

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. Hyper-Personalization Personalization has been a buzzword in customer service for some time now, but in 2024, it’s taking on a whole new level.

Customer Service 52

Customer Service Self service Chatbots Analytics 52

kommunicate

JANUARY 3, 2024

Last Updated on January 3, 2024 Generative AI leapfrogged in 2023, and no, that is no understatement. 2024 is going to be no different. The post Top Generative AI Trends to Watch out in 2024 appeared first on Kommunicate Blog. The post Top Generative AI Trends to Watch out in 2024 appeared first on Kommunicate Blog.

Marketing 52

Marketing 52

Cisco - Contact Center

DECEMBER 13, 2023

As we enter 2024, we are… Read more on Cisco Blogs As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year.

Government 82

Government Technology Transportation 82

Cisco - Contact Center

JANUARY 29, 2024

As we stride confidently into 2024, Cisco’s commitment to fostering a mutually beneficial partnership with our esteemed global partners remains unwavering. The past year witnessed the remarkable p… Read more on Cisco Blogs

Engineering 52

Engineering 52

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

62

62

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

62

62

ShepHyken

MARCH 10, 2024

BONUS Top Five Customer Experience Blogs by Steve Towers (CX Obsession) In the digital jungle, we’re all on a safari to spot the rarest of beasts: focus! Amidst the wild thicket of information, we’ve tracked down the ‘Big Five’ of blogs, as voted by our tribe of savvy members. It’s any and every type of interaction.

Customer Service 192

Customer Service Airlines Self service Customer Experience 192

kommunicate

DECEMBER 22, 2023

Last Updated on January 2, 2024 Since the launch of ChatGPT last year, Generative AI has heralded the dawn of a new era. The post Top Generative AI Practical Applications For Business in 2024 appeared first on Kommunicate Blog. But we here at Kommunicate are hopeful optimists. We know that Generative AI is [.]

52

52

kommunicate

JANUARY 19, 2024

Last Updated on January 19, 2024 To generalize or to specialize? The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog. Jack of all trades or master of One?

52

52

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. In this article, we will explore the fundamentals of VoIP, its operational mechanisms, and the six critical reasons why your business should consider switching in 2024.

voip 98

voip Analytics B2B Technology 98

Cisco - Contact Center

APRIL 18, 2024

Cisco will be back at HANNOVER MESSE 2024 , where we will showcase our industry-leading, secure solutions that enable manufacturers to focus on creating a sustainable supply chain. Join us in person… Read more on Cisco Blogs

Personalization 40

Personalization 40

Cisco - Contact Center

JANUARY 24, 2024

The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Kaleigh Bisconti and Brian Domine from the Cisco… Read more on Cisco Blogs Javits Convention Center in New York City over the MLK long weekend.

Technology 52

Technology 52

OctopusTech

JANUARY 24, 2024

In the busy world of 2024, virtual assistants play a bigger role than before, appearing in a wide range of industries, including healthcare and real estate. The goal of this blog is to clarify the complexities surrounding virtual assistants, including their uses and the variables that will affect their price in 2024.

Real estate 62

Real estate Healthcare Scripts Technology 62

Beyond Philosophy

NOVEMBER 9, 2023

These are the 14 opportunities & risks you face in 2024 appeared first on Beyond Philosophy. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. Why not talk with Colin and his team about how we can help you gain growth? Click here. The post Are you ready?

Customer retention 195

Customer retention Sales Consulting Consulting 195

Concentrix

JANUARY 5, 2024

We’ve compiled 10 of the top enterprise technology trends for 2024 to keep in mind for your upcoming digital experience initiatives.

Enterprise 62

Enterprise Technology Engineering Analytics 62

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

kommunicate

DECEMBER 22, 2023

The post Top Generative AI Practical Applications For Business in 2024 appeared first on Kommunicate Blog. Some were skeptical that Generative AI would take their jobs, and, in some cases, it proved them right. But we here at Kommunicate are hopeful optimists. We know that Generative AI is [.]

52

52