C Space

JULY 10, 2020

The Brand Move Roundup – July 10, 2020. This includes strategic planning, data and analytics, digital development, creative technology and innovation, customer experience, voice and social. Brand Move Roundup – July 10, 2020. Brand Move Roundup – July 9, 2020. Brand Move Roundup – July 8, 2020. Read More.

Transportation 52

Transportation Construction Government Advertising 52

C Space

OCTOBER 12, 2020

The Brand Move Roundup – October 12, 2020. The index was designed to help insurers assess ecosystem risks when setting premiums for businesses but Bohn said it could have a wider use as it “allows businesses and governments to factor biodiversity and ecosystems into their economic decision-making”.

Airlines 40

Airlines Government Entertainment Advertising 40

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. Deloitte last week said it expects e-commerce sales to grow 25% to 30% year over year, and survey data from analytics firm Glassbox found that 70% of respondents planned to do the majority of their holiday shopping online, via the web or mobile. Brand Move Roundup – September 9, 2020.

Airlines 40

Airlines Surveys Sales Government 40

Calabrio

OCTOBER 20, 2020

Any growth as a business in 2020 is a feat of its own, but rapid revenue growth is cause for celebration in a time when “right” can change at any moment. Each year presents its own challenges, but we are proud to see continued growth throughout 2020. What that goal in mind, we are honored to be awarded 20th place in the Minneapolis/St.

Government 82

Government Coaching Self service Analytics 82

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 103

Government Engineering Accountability Enterprise 103

Lumoa

NOVEMBER 7, 2022

According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. Rather than just describing how things are, AI analytical tools for CX can diagnose why things are the way they are, and provide suggestions on how to improve.

Customer Experience 83

Customer Experience Feedback Surveys Analytics 83

C Space

MARCH 17, 2020

The Brand Move Roundup – March 17, 2020. The UK government has put out an open call for businesses including Ford , Honda and Rolls-Royce to help produce medical ventilators. The Virgin Group’s chairman has meanwhile asked the UK government to provide £7.5bn of state support to the aviation industry. Chris Nurko.

Airlines 40

Airlines Government Construction Healthcare 40

Uniphore

JULY 30, 2021

2020 Global Customer Experience Benchmark. It is as easy as it sounds when your low code toolkit is also integrated with advanced analytics that tracks user adoption of the new experiences you roll out. Rapid integration to your systems and channels and instant access to real-time analytics is great. Overall, only 12.1%

Benchmark 98

Benchmark Average Handle Time Contact Center Analytics 98

HireIQ

AUGUST 5, 2020

What impact do the unique circumstances that businesses experienced in 2020 have on the reliability of recent customer data and predictive models? To learn the answers to these questions, I reached out to several predictive analytics experts in the contact center industry. DANIEL FOPPEN: First, let’s look at digital analytics.

Analytics 52

Analytics Contact Center Call Center Enterprise 52

Hodusoft

JUNE 17, 2021

billion USD in 2020. Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. Contact centers that deal with payment card information will need a solution that supports encryption of this information, and they need speech or text analytics.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

AWS Machine Learning

AUGUST 17, 2022

Around 18% of all customers chose to view technical documentation in their local language in 2021, which is a 27% increase since 2020. In 2020 alone, over 1,435 features and 31 new services were added in technical documentation, which generated an increase of translation volume of 353% in 2021.

Engineering 80

Engineering Government Analytics Best practices 80

Calabrio

OCTOBER 20, 2020

Any growth as a business in 2020 is a feat of its own, but rapid revenue growth is cause for celebration in a time when “right” can change at any moment. Each year presents its own challenges, but we are proud to see continued growth throughout 2020. What that goal in mind, we are honored to be awarded 20th place in the Minneapolis/St.

Government 52

Government Coaching Self service Analytics 52

CustomerSuccessBox

MARCH 2, 2022

million in USD (2020) to 3,538.03 The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Analytics is one of the solutions in the platform that works on real-time data to give actionable insights. It will grow from 978.22

Marketing 52

Marketing Transportation Enterprise Analytics 52

Eptica

MAY 6, 2020

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Published on: May 06, 2020. Just prior to the crisis, the 2020 Eptica Digital Customer Experience Study surveyed 50 brands in five vertical sectors – including ten leading UK banks.

Banking 79

Banking Customer Service Multichannel Best practices 79

DMG Consulting

JANUARY 29, 2021

If scientists around the world could develop a series of vaccines for a previously unknown virus in less than 9 months, governments should be able to figure out how to distribute and administer it efficiently, though this is a complex logistics and distribution challenge for which there are proven solutions. of the responses. Final Thoughts.

Contact Center 62

Contact Center Interactive Voice Response Self service Analytics 62

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. Amazon Science articles related to homomorphic encryption.

Scripts 97

Scripts APIs Government Analytics 97

Hodusoft

FEBRUARY 8, 2024

Traditionally, the majority of clients of MSPs used to be small and midsize businesses (SMBs), government agencies, not-for-profit organizations, and other organizations that don’t have a dedicated in-house IT team. As per recent reports , cyberattacks targeting MSPs started to rise after 2020. Its absence can be a dealbreaker.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Momentum Telecom

MARCH 30, 2020

Enter call reporting, such as with Momentum Voice Analytics. More than just simply tracking the number of inbound and outbound calls, a SaaS call reporting tool like Momentum Voice Analytics lets you view a broad spectrum of metrics. The Decade in Broadband: 2020 Statistics & Predictions, [link]. We’d love to hear from you.

Abandon Call 84

Abandon Call Morale Government Analytics 84

DMG Consulting

JANUARY 20, 2022

During the first six months of the pandemic in 2020, companies closed their doors to their employees and the public in an attempt to keep people safe. million during the same period in 2020. million in revenue in the first half of 2020, and the ongoing transition of vendors to the ARR model. percent in the first half of 2021.

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

ConvergeOne

JANUARY 28, 2021

Perhaps a third party required them to provide business analytics to said company or others in the same industry. If you were a customer of some of the five worst offenders to data governance due diligence, here’s what happened after you signed those forms: Your information was being shared without you knowing it. Research purposes?

Government 105

Government Healthcare Accountability Personalization 105

Xaqt

JANUARY 15, 2021

Xaqt Deploys AI-Based COVID Vaccination Solution Summary On December 22, 2020, Xaqt, of Chicago, IL, launched a contact center solution specifically designed to meet the unique requirements of the COVID-19 vaccine distribution program. The original Brief may be downloaded here.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

CSM Magazine

FEBRUARY 24, 2020

In 2020, more tech companies are expected to make use of recruitment process outsourcing (RPO). 4: Profound Analytics. Another answer to the question why do you need IT recruitment services is professional and comprehensive analytics. Choose an RPO provider that also offers market researches and analytical reports.

outsourcing 52

outsourcing Engineering Government Analytics 52

ViiBE Blog

JULY 8, 2021

Through its McAfee Global Threat Intelligence, the company offers endpoint protection and efficient mobile application security used by international business, governments, as well as home users. One of the most well-known cybersecurity companies on the market, McAfee has been producing web applications since 1987. Palo Alto Networks.

Government 52

Government Automotive Transportation Construction 52

Calltools

JUNE 23, 2021

Unfortunately, this rule has been muddied a bit by a 2020 federal court decision. But as long as the government and private carriers move forward, the law should help protect consumers from predatory practices. The DART (Data Analytics Robocall Technology) Act was also passed near the end of 2019 to help protect consumers from the 38.8

Call Center 52

Call Center Telemarketing Interactive Voice Response Government 52

Enghouse Interactive

MAY 28, 2021

Early in 2020, there were many “emergency” projects to deliver these cloud and IP services so the contact centre could become the homeworkers’ kitchen tables. Smart data analytics derived through PowerBI, PowerApps and other AI technologies delivers opportunities for proactive processes. Making the most of data.

Customer Service 119

Customer Service Self service Government Banking 119

ProProfs Blog

APRIL 30, 2020

Government authorities are 100% focussed on the health of people, while businesses continue to feel quite under the weather. You can easily track the performance of your customer support team using rich data and analytics. . This is a list of top-performing help desk software for 2020.

Entertainment 147

Entertainment Finance Customer Support Government 147

aircall

MAY 19, 2021

Things were even more dismal for the travel and tourism industries as flights were grounded and hotels and restaurants closed by choice or government order. These stats show just how devastating the impact of the pandemic has been on the travel industry: International flight arrivals dropped 74% in 2020 from $1.46

Government 62

Government Entertainment Call Center Marketing 62

3CLogic

MARCH 9, 2021

Sharath : In 2020 we learned how resilient contact centers are and how critically they impact today’s businesses. What were some interesting customer experience trends you saw in 2020? We saw companies move away from measuring CSAT to focusing more on how to reduce DSAT (dissatisfaction) by leveraging sentiment analytics.

Customer Experience 52

Customer Experience Airlines Coaching Contact Center 52

Horizon CX

OCTOBER 3, 2020

Governance. This can take many forms, but the most common one is the establishment of a governing body to lead the discussion as to how the organization must act and behave differently to be perceived by their customers as one that is completely focused on them. August 2020. Survey Design & Development. Survey Deployments.

Surveys 52

Surveys Government Benchmark Analytics 52

DMG Consulting

SEPTEMBER 17, 2021

DUE TO THE COVID-19 pandemic, 2020 will go down in the history books as an especially arduous year for economies and companies worldwide. In 2020, contact centers around the world demonstrated their agility and flexibility as they successfully moved thousands of agents to their homes to keep them safe and healthy. percent, from $1.8

Contact Center 48

Contact Center Enterprise Self service Technology 48

JustCall

AUGUST 23, 2022

percent in 2020, reaching nearly USD 258 billion. You can turn on things like simultaneous ringing, call recording, analytics, and more. JustCall gives you extra features like unlimited channels, high-quality voice, regular analytics reports, multiple levels of security, and so on with your virtual number.

Caller satisfaction 52

Caller satisfaction Entertainment Call flow CRM 52

Inbenta

SEPTEMBER 14, 2021

In fact, according to US Government, between April and June, almost 12 million people left their jobs. . Unsatisfied employees didn’t quit in 2020. Also, with search analytics, you will also get some insights into what employees care about and what they are looking for. . Reasons and Challenges of the Great Resignation.

Calibration 59

Calibration Chatbots Government Analytics 59

Anexa BPO

NOVEMBER 7, 2021

This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government. The October 2020 unemployment rate of 6.9%

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. Using text analytics to categorise customer feedback, your business will have ideas and insights based on empirical evidence that will help drive your brand forward.

Customer Experience 69

Customer Experience Surveys Analytics Feedback 69

ConvergeOne

JANUARY 28, 2021

Perhaps a third party required them to provide business analytics to said company or others in the same industry. If you were a customer of some of the five worst offenders to data governance due diligence, here’s what happened after you signed those forms: Your information was being shared without you knowing it. Research purposes?

Government 40

Government Healthcare Accountability Personalization 40

CSM Magazine

JUNE 12, 2020

According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Stakeholders have interconnected joint interests with each other. Artificial Intelligence. Six out often U.S.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114