Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. How much has the consumer sentiments changed in your space during 2020 and how is 2021 going to look like? We aim to do that through our government social media.

Government 52

Government Customer Care Transportation Benchmark 52

DMG Consulting

DECEMBER 1, 2020

2020 Contact Center Retrospective. What an amazing year 2020 has been – never seen anything like it and hope we won’t again. But, despite all of the challenges, a lot of good things have happened, including in the world of contact centers.

Contact Center 100

Contact Center Government Self service Virtual Agent 100

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 80

Government Best practices Customer Service Chatbots 80

Contact Center Pipeline

OCTOBER 27, 2020

The first half of 2020 will forever be defined by the global response to the novel coronavirus COVID-19. Individuals, businesses and governments worked together to mitigate an unprecedented public health crisis, ensuring human health and safety amid tremendous economic uncertainty.

Government 246

Government Coaching Contact Center Call Center 246

The Petrova Experience

DECEMBER 15, 2020

Today, we are examining an unexpected trend: US Government customer experience. The US Government is investing in Customer Experience. Government is a Notorious Late Adopter. Government is a Notorious Late Adopter. Typically, the government is the last to adopt new technologies, processes, and ways of doing things.

Government 52

Government Customer Experience Healthcare Consulting 52

Concentrix

JUNE 19, 2020

The post COVID-19 Global Update June 19, 2020 appeared first on Concentrix. Global update: There have been 8,675,304 confirmed cases of COVID-19, 4,574,237 recoveries and 458,660 fatalities reported globally to.

Government 62

Government 62

Concentrix

MAY 28, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, many governments are cautiously easing lockdowns as new cases fall. The post COVID-19 Global Update May 28, 2020 appeared first on Concentrix. The following is a roundup of key events that have happened around the.

Government 62

Government 62

Concentrix

MAY 27, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, many governments are continuing the slow resumption of economic activities, while others are extending quarantine measures. The following is a roundup of key important events that have happened around the world in the last 24 hours.

Government 62

Government 62

Concentrix

MAY 12, 2020

Governments are also continuing to release roadmaps for the gradual easing of lockdown measures. The following is a roundup of key events that have happened around the world in the last 24. The post COVID-19 Global Update May 12, 2020 appeared first on Concentrix.

Government 62

Government 62

Concentrix

MAY 18, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, multiple governments have introduced new restrictions, including curfews or the mandatory usage of face masks. The post COVID-19 Global Update May 18, 2020 appeared first on Concentrix.

Government 62

Government 62

Concentrix

MAY 6, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, countries are continuing to introduce new COVID-19 restrictions while an increasing number of governments introduce steps for the gradual reopening of economies. India: The post COVID-19 Global Update May 6, 2020 appeared first on Concentrix.

Government 62

Government 62

Concentrix

MAY 1, 2020

Various other governments have announced plans for the lifting of COVID-19 restrictions. The post COVID-19 Global Update May 1, 2020 appeared first on Concentrix. As we continue our efforts to keep you informed of the COVID-19 situation across the globe, several countries have announced extensions to existing lockdown periods.

Government 62

Government 62

Concentrix

APRIL 30, 2020

Governments around the world are also continuing to announce plans for the gradual lifting of COVID-19 restrictions. The following is a roundup of key events that have happened around. The post COVID-19 Global Update April 30, 2020 appeared first on Concentrix.

Government 62

Government 62

Concentrix

MAY 5, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, select governments have extended quarantine periods or announced additional restrictions. The post COVID-19 Global Update May 5, 2020 appeared first on Concentrix. Other countries have continued reopening various sectors of their economies.

Government 62

Government 62

Concentrix

APRIL 21, 2020

Other governments have announced the rollout of extensions to existing restrictions. The post COVID-19 Global Update April 21, 2020 appeared first on Concentrix. As we continue our efforts to keep you informed of the COVID-19 situation across the globe, more countries have announced the start of the lifting of lockdown restrictions.

Government 62

Government 62

Concentrix

APRIL 20, 2020

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, multiple governments have reported decreases in the number of new COVID-19 infections or deaths. The post COVID-19 Global Update April 20, 2020 appeared first on Concentrix. The number of confirmed.

Government 62

Government 62

ForeSee

OCTOBER 15, 2020

New data from the Verint Experience Index: E-Gov report for January – June 2020 shows that when COVID-19 changed everything earlier this year, people looked to federal agencies for information.

Government 52

Government Best practices 52

C Space

JULY 13, 2020

The Brand Move Roundup – July 13, 2020. A group of 83 of the world’s richest people have called on governments to permanently increase taxes on them and other members of the wealthy elite to help pay for the economic recovery from the Covid-19 crisis. Carnival had earlier announced a return to waters by Aug.

Government 52

Government Banking Finance Marketing 52

C Space

JUNE 18, 2020

The Brand Move Roundup – June 18, 2020. WeWork has over 100 locations in New York City, according to Mathrani, who became CEO in February, five months after the company scrapped a plan to go public last year amid valuation and governance concerns that led to the departure of founder Adam Neumann.

Government 52

Government Education Personalization Sales 52

C Space

JUNE 17, 2020

The Brand Move Roundup – June 17, 2020. Net City taps into a rising consumer expectation: that progressive brands step up and become agents of local transformation – particularly in areas governments are trying (and perhaps struggling) to address. Brand Move Roundup – June 17, 2020. Brand Move Roundup – June 16, 2020.

Airlines 52

Airlines Biotechnology Government Sales 52

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. We’ve advocated that governments should put in place stronger regulations to govern the ethical use of facial recognition technology, and in recent days, Congress appears ready to take on this challenge,” Amazon said. “We Brand Move Roundup – June 11, 2020.

Government 52

Government Advertising Airlines Sales 52

C Space

APRIL 23, 2020

The Brand Move Roundup – April 23, 2020. The personal protective equipment (PPE) garments will be distributed to communities throughout the US in cooperation with federal and state government leaders. Some 50 bank and government brands are currently safeguarded as part of the initiative, with 172 trusted sender IDs registered.

Government 52

Government Healthcare Engineering Advertising 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. As the economy reopens this summer that means reassuring people so they have confidence to travel safely while adhering to government advice. Brand Move Roundup – July 16, 2020. Brand Move Roundup – July 15, 2020. Brand Move Roundup – July 14, 2020.

Transportation 52

Transportation Government Healthcare Personalization 52

C Space

APRIL 2, 2020

The Brand Move Roundup – April 3, 2020. Citizens, researchers and even government officials can use the data-rich tools to get currently available information from various official sources about the reach of the coronavirus, down to a county level in the United States. Brand Move Roundup – April 3, 2020. Read More.

Banking 52

Banking Healthcare Government Education 52

CSM Magazine

DECEMBER 2, 2020

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. By far the biggest takeaways from 2020 are: Remote work is here to stay – the pandemic has finally ended the decade-long debate on remote or home-working. Lessons learned.

Analytics 72

Analytics Self service Government Engineering 72

Concentrix

APRIL 9, 2020

Various other governments are also extending lockdown periods amid increases in new COVID-19 cases. The post COVID-19 Global Update April 9, 2020 appeared first on Concentrix. The following is a roundup of key events that have happened around.

Government 48

Government 48

C Space

MAY 6, 2020

The Brand Move Roundup – May 6, 2020. It has not been enough to alleviate a financial crisis at Airbnb, which said on Tuesday it was cutting 25 per cent of its workforce; the company now expects its global 2020 revenue to be half of the $4.8bn it took in last year. Brand Move Roundup – May 6, 2020. Read More.

Government 52

Government Consulting Consulting Entertainment 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. The first opening is planned for the end of 2020, in Narbonne. Although we are anxious to get back on the ice, we will not do anything until we are assured by medical officials and the relevant government authorities that it is safe and prudent to do so,” commissioner Gary Bettman said.

Real estate 52

Real estate Advertising Transportation Government 52

Maru Group

DECEMBER 17, 2020

By Sharan Duggal, Vice President Research, Financial Services | December 17, 2020 Maru’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet.

Banking 52

Banking Government Surveys Accountability 52

Maru Group

DECEMBER 17, 2020

For example, moratoriums on utility shutoffs which were put in place by state and local governments across 32 states are largely coming to an end , and many had already been taken away by the end of September. The post Consumer Trends 2020: Spending Behavior in an Unprecedented Year appeared first on Maru/Matchbox.

Banking 52

Banking Government Surveys Accountability 52

CustomerServ

AUGUST 31, 2021

In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers. Demand for outsourced call centers is becoming increasingly relevant.

outsourcing 133

outsourcing Call Center Government Management 133

Concentrix

MAY 22, 2020

The post COVID-19 Global Update May 22, 2020 appeared first on Concentrix.

Government 62

Government 62

C Space

APRIL 30, 2020

The Brand Move Roundup – April 30, 2020. But the group stressed that it needs government help with such efforts. Brand Move Roundup – April 30, 2020. Brand Move Roundup – April 29, 2020. Brand Move Roundup – April 28, 2020. Brand Move Roundup – April 27, 2020. Brand Move Roundup – April 24, 2020.

Advertising 52

Advertising Education Government Accountability 52

Fonolo

JANUARY 14, 2020

Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Top Pick: 20 ways to create an amazing customer service experience in 2020. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. Several trends are poised to make a significant impact on contact centers in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

C Space

MAY 5, 2020

The Brand Move Roundup – May 5, 2020. The government is expected to allow large shops to reopen, with May 11 the target date, while top-level football will resume matches under strict conditions; games will be played behind closed doors, with no spectators allowed, while regular testing will be carried out on players and staff.

Advertising 52

Advertising Finance Government Sales 52

SmartAction

JANUARY 16, 2020

It’s predicted that 50% of searches will be conducted through voice in 2020 (and 100% will be monitored by the Russian government). There are 20 more trends I could probably list out but this isn’t Buzzfeed and you have a busy day now trying to map out your Conversational AI strategy for 2020. Conversational UX.

Virtual Agent 54

Virtual Agent Self service Government Healthcare 54

Creative Virtual

JULY 10, 2020

By 12 April 2020, those virtual agents had reached nearly 50% of the total traffic they had recorded for all of 2019 despite being only about a quarter of the way through the year. However, the Banking sector has continued to see increased usage throughout May, June and the first week of July compared with the first two months of 2020.

Virtual Agent 52

Virtual Agent Banking Self service Government 52