CSM Practice

OCTOBER 10, 2018

Andreas Knoefel, a veteran Customer Success Executive , was one of the selected few individuals who made it to the semi-finals with his Customer Success Performance Indicator methodology. Below, is the blog he wrote. The Customer Success Performance Index™. Be a Conqueror in 2019.

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Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. I highly recommend watching the video to hear Andreas speak about his approach in more detail, in addition to reading this blog. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. Be a Conqueror in 2019.

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Chief Customer Officer Benchmark Analytics Accountability 49

Eptica

AUGUST 19, 2020

Demonstrating this, the results of the Institute of Customer Service’s latest UK Customer Satisfaction Index show that levels of CX are worsening, with the overall score down from Summer 2019 and well-below the high point recorded in mid-2017. How can this be fixed? What would my mother think about this?

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Customer centricity Chief Customer Officer Best practices Customer Experience 82

Horizon CX

DECEMBER 31, 2018

But do we really need to keep reading article upon article and blog upon blog about how to create a customer journey map? What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. There’s enough “how to” out there to sink a ship, but not enough about the “why.”

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Journey mapping Chief Customer Officer Surveys Consulting 40

ChurnZero

OCTOBER 30, 2020

Lastly, Mehta points to the expanding career opportunities for leaders in Customer Success. As you see talented people come into Customer Success and then move up into bigger roles, it means compensation is going to go,” says Mehta. That’s what gave them the confidence to really pay up.

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SaaS Chief Customer Officer Sales Metrics 93

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Temkin Group was acquired by Qualtrics in October 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Netomi

FEBRUARY 28, 2022

“We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Cynthia.

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

Horizon CX

DECEMBER 27, 2019

This blog is a summary of those findings. The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. December 27, 2019.

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ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Blog Author: Alexander Weihmann. Now more than ever Customer Success is essential to the long-term success of your entire organization. Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Your CRM is Not Enough!

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CRM SaaS Chief Customer Officer Accountability 63

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size.

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Management Analytics Metrics Chief Customer Officer 89

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. She got me started with “Chief Customer Officer 2.0”. Contact center geek, love that blog as well, so there’s definitely a person.

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Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. She got me started with “Chief Customer Officer 2.0”. Contact center geek, love that blog as well, so there’s definitely a person.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Pointillist

MAY 19, 2020

. “ Hank Brigman Customer Experience Strategist Author of TOUCHPOiNT POWER! Approximately one third of CX team leaders report that they obtained an increase in their CX budgets from 2019 to 2020, while nearly half said their budget stayed the same. Over one-in-five saw their budget actually decrease year over year.

Management 94

Management Analytics Journey mapping Customer centricity 94