2018 Accountability Blog Consulting 
Beyond Philosophy
JANUARY 8, 2018
My concerns only grow as we roll into 2018. Yes, there are a few Blockbuster stores still operating as of April 2017, although mostly in Alaska, and one has a funny Twitter Account! ). Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.
Beyond Philosophy
JUNE 15, 2018
You should understand Mental Accounting as it pertains to customer behavior before you set the price and before you ruin how your customers feel about your experience. So, What is Mental Accounting? Airlines Run Mental Accounting Too Often in the Red. How else is a person going to pay for an airline ticket in 2018?
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CrazyCall
SEPTEMBER 4, 2018
million in total revenue in Q1 2018. Personal blog. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Personal blog. Noah Kagan . Chief Sumo at Sumo Group. And they did. In October. And celebrated the success with tacos.
Beyond Philosophy
FEBRUARY 15, 2018
The San Francisco-based bank, whose employees opened many fraudulent and unauthorized accounts in their customers’ name, now enjoys the dubious honor of shouldering the most substantial penalty the agency has issued since its formation in 2011. million deposit accounts and over 500,000 credit accounts in all. Recruiting Now!
Lumoa
FEBRUARY 6, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?
Avaya
JANUARY 16, 2018
40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.
Beyond Philosophy
DECEMBER 25, 2017
So, celebrate your successes for 2017 but prepare for new challenges in 2018. Your customers’ emotional and subconscious responses to your brand account for over half of the total Customer Experience. We appreciate what you bring to our community and look forward to what we will discover together in 2018. Sign up here.
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