Beyond Philosophy

MAY 3, 2018

As a global Customer Experience consultant hearing this news, I worry, too. I founded my global Customer Experience consultancy in 2002. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 30 April 2018. < 30 April 2018. <

Wireless 284

Wireless Consulting Consulting Airlines 284

CrazyCall

SEPTEMBER 4, 2018

million in total revenue in Q1 2018. Personal blog. As it has become known, in late July 2018 Sales Hacker was acquired by Outreach, the sales and customer engagement platform, and Max took up his new post as Vice President of Marketing. Personal blog. Noah Kagan . Chief Sumo at Sumo Group. Dharmesh Shah .

Sales 129

Sales SaaS CRM B2B 129

Beyond Philosophy

MAY 18, 2018

Per McKinsey & Company, a global management consulting firm, “ Customers have been spoiled.” Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 12 May 2018. 15 May 2018. < 6 May 2018. 15 May 2018. <

Transportation 296

Transportation Consulting Consulting Customer Experience 296

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. Christina Kosmowski. Head of Customer Success.

Consulting 76

Consulting Consulting Education Best practices 76

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

Beyond Philosophy

MARCH 2, 2018

If you enjoyed this post, you might be interested in the following blogs: The Big Mistake Most Organizations Make with Employee Engagement. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 1 February 2018. 9 February 2018. <

Government 253

Government Employee engagement Customer Experience Consulting 253

Beyond Philosophy

JULY 19, 2018

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 26 April 2018. < 26 April 2018. < 24 April 2018. < 27 April 2018. < Follow Colin Shaw on Twitter @ColinShaw_CX. 2014): 56–60. Sunstein, Cass R.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Stafford Communications

MAY 31, 2018

Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Being different does. Recognized for our creative work on behalf of Atlantic NeuroSurgical Specialists.

Healthcare 52

Healthcare Advertising Consulting Consulting 52

Stafford Communications

MAY 31, 2018

Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Consulting & Compliance. Being different does. Healthcare. Healthcare.

Healthcare 40

Healthcare Advertising Call Center Consulting 40

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

Jon Arnold

DECEMBER 29, 2017

Am hoping it will just be BCStrategies at some point in 2018, and I'm getting on the bandwagon now. I stand corrected on my earlier blog post, saying that our podcast about Net Neutrality was the last one for 2017. Feel free to add your take, and I'll be back to blogging early next week. Happy New Year!

Consulting 40

Consulting Consulting Customer Care Contact Center 40

Beyond Philosophy

JANUARY 10, 2018

and I am now CEO of a customer experience consultancy, Beyond Philosophy. As a customer experience consultant, the birth order research interests me for another reason as well. Click here to listen and find out how to improve your Customer Experience in 2018. My older brother excelled in school, but he did not become a CEO.

Consulting 379

Consulting Consulting Customer Experience 379

Aspect

JUNE 18, 2018

We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The post Customer Lidl UK wins Best Consumer Chatbot at the 2018 CogX awards! appeared first on Aspect Blogs. Curious how Margot “works” and what she is capable of? Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

Beyond Philosophy

DECEMBER 19, 2017

It is the essential concept we tout at our global Customer Experience consultancy. My first work as a customer experience consultant was there. In my experience British companies like to do things by themselves rather that invest in bringing in consultants like ours. I founded Beyond Philosophy in the UK back in 2002.

Customer centricity 382

Customer centricity Consulting Consulting Banking 382

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. Christina Kosmowski. Head of Customer Success.

Consulting 48

Consulting Consulting Education Best practices 48

Beyond Philosophy

DECEMBER 26, 2017

Our research and consulting experience has shown that employee satisfaction and engagement have rather incidental connection to customer behavior. Five Things That Will Redefine Customer Experience in 2018. 3 Questions to Improve Your CX in 2018. Employees, though, are critical stakeholders in the delivery of experience value.

Surveys 279

Surveys Enterprise Consulting Consulting 279

Beyond Philosophy

FEBRUARY 15, 2018

If you enjoyed this post, you might be interested in the following blogs and podcasts: What Should Wells Fargo Do Now? Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 12 February 2018. < Would You Work Here? Recruiting Now!

Banking 352

Banking Accountability Consulting Consulting 352

teleopti

DECEMBER 13, 2018

Dick Bucci of Pelorus Associates, a market research, consulting, and marketing communications firm that specializes in the contact center industry, dives into 5 trends impacting customer service and which companies need to stay on top of. percent in September 2018. Pending labor shortages. United States unemployment dropped to 3.7

Customer Service 48

Customer Service Banking Contact Center Self service 48

Stratifyd

DECEMBER 28, 2018

As the year comes to a close, it’s natural to reflect on the events and achievements of 2018 to measure success and set goals for 2019. Red Maxwell joined our Advisory Board, John Espey joined in a consultant role, and Chris Bahr joined as the Global Director of Customer Success & Channel. Estimated reading time: 3 minutes.

Engineering 40

Engineering Customer retention Consulting Consulting 40

Beyond Philosophy

APRIL 4, 2019

Our global Customer Experience consultancy is named after this concept. That said, Volvo didn’t make the Insurance Institute for Highway Safety’s Top Safety Pick honor for 2018. If you enjoyed this post, you might be interested in the following blogs and podcasts: How To Manage Uncertainty [Podcast]. Otherwise, it’s useless.

Call Center 326

Call Center Consulting Consulting Benchmark 326

Beyond Philosophy

JUNE 15, 2018

How else is a person going to pay for an airline ticket in 2018? If you enjoyed this post, you might be interested in the following blogs and podcasts: How We Make Decisions—Prospect Theory. In a recent transaction, I discovered Ryanair charges you to use a credit card. I wasn’t keen on booking that flight. Money order?

Airlines 360

Airlines Accountability Consulting Consulting 360

Beyond Philosophy

JUNE 11, 2020

In our business growth consultancy, we worked with the largest insurance companies in the UK back in the day. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 8 July 2018. Uncertain waits are longer than known, finite waits.

Wait times 403

Wait times Management Consulting Consulting 403

Beyond Philosophy

OCTOBER 24, 2016

In fact, the orders they already have means that if you reserve the car today, you will get it in mid-2018—over two years later! If you enjoyed this post, you might be interested in the following blogs: Revolutionary Thinking on Customer Loyalty. Tesla announced that the self-driving car is here. Fascinating Insight!

Consulting 419

Consulting Consulting Customer Experience Marketing 419

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes. Alicja Heyduk.

Coaching 40

Coaching SaaS Engineering Best practices 40

Beyond Philosophy

NOVEMBER 14, 2017

Southwest well understands that guiding purpose, vision, mission, and values at most organizations are little more than words and concepts typically pushed by the CEO and HR or injected by employee engagement consultants. 4 Ways to Optimize the Lifetime Value of Customers in 2018. Top 5 Most Impactful Call Center Trends.

Airlines 218

Airlines Consulting Consulting Enterprise 218

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. We appreciate what you bring to our community and look forward to what we will discover together in 2018. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

Peter Lavers

SEPTEMBER 6, 2018

He has been featured on Fit Small Business’s Top Customer Service Influencers of 2018 list. . He doesn’t just write and blog, though! This list features influencers who are contributing to the customer service industry in an outstanding way. and is an IBM Futurist and SAS Collaborator.

Customer Service 100

Customer Service Automotive B2C CRM 100

Beyond Philosophy

DECEMBER 20, 2017

Starting January 4th 2018, we will be sharing our ideas on how to improve your CX. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Sign up to receive my free ebook and enter the competition to get FREE training!

Surveys 383

Surveys Consulting Consulting Customer Experience 383

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. appeared first on Avaya Connected Blog.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Beyond Philosophy

NOVEMBER 22, 2017

In our employee experience research and consulting work with clients, we’ve encountered situations where Career Planning and Career Development among long-tenured staff – both life stages that would support more ambassadorial behavior – was sacrificed in favor of a much greater emphasis on front-end Recruitment, Onboarding and Orientation.

Banking 223

Banking Enterprise Consulting Consulting 223

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Nils Vinje. Irit Eizips.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Beyond Philosophy

SEPTEMBER 20, 2018

So, for demonstration’s sake, let’s pretend I was going for it, quit my global customer experience consultancy, and take the plunge into competitive deep sea sport fishing. 3 August 2018 < [link] > The post Why Don’t People Say What They Mean? That title will always be “the one that got away” at this point in my life.

Construction 341

Construction Consulting Consulting Customer Experience 341

HGS

MAY 22, 2018

BPOs with a consultative approach will provide healthcare organizations the abilities to manage the expectations of all of the influencers relevant to the business, from voice to back-office operations. Wed, 05/23/2018 - 12:14. By: Vishal Patil (not verified) | On: Wed, 06/27/2018 - 13:07 | Permalink. Healthcare.

Healthcare 100

Healthcare B2C Government Analytics 100

Aspect

DECEMBER 24, 2018

As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. appeared first on Aspect Blogs.

Chatbots 59

Chatbots Finance APIs Self service 59

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. More Blogs Menu. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. We provide an outstanding experience to your customers.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81