Vcaretec
JUNE 6, 2022
Here are some Vcare statistics from the 2015 holiday season, along with some quotes from Vcare call center clients and industry experts. One of our Customer Care Specialists will connect with you for a free consultation on how you can deliver a great customer experience more efficiently.
Eptica
OCTOBER 30, 2015
Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Published on: October 30, 2015. This concept is backed up by recent research carried out by service design consultancy Engine. This concept is backed up by recent research carried out by service design consultancy Engine.
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Sykes
MARCH 5, 2019
While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement
Eptica
NOVEMBER 13, 2015
Date: Friday, November 13, 2015 7 ways banks can transform customer experience. Published on: November 13, 2015. Consultancy firm McKinsey found that changing the experience from merely average to something that wows the customer can increase likelihood to renew or buy new products by between 30-50%. Share this page on: Tweet.
Vistio
AUGUST 9, 2021
We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. So, I think those were the fundamental… The pinnacle of the pain was around about 2010 to 2015, that was at its worst.
Livepro
JULY 17, 2018
Samantha’s previous role as Senior Professional Services Consultant at Panviva Australia, saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM. Samantha Middlebrook is Customer Driven’s Head of Product and Go to Market.
Eptica
FEBRUARY 26, 2016
There is a fascinating article in Forbes magazine in which customer experience consultant, Micah Solomon, and retail industry analyst, James Tenser, discuss this issue, highlighted four important trends: 1. Driving online customers to the store In 2015 U.S. consumers spent $1.5 Share this page on: Tweet.
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