The Evolution of the Contact Center and Process Evaluation with Rod Jones
Vistio
AUGUST 9, 2021
We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. So, I think those were the fundamental… The pinnacle of the pain was around about 2010 to 2015, that was at its worst.
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