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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. So, I think those were the fundamental… The pinnacle of the pain was around about 2010 to 2015, that was at its worst.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blair Pleasant , analyst and consultant about Unified Communications. In fact this number increased from 67% in 2012 to 84% in 2015. have bots that provide health related consultations based on images and symptoms.