What to Do When Your Great Multichannel Customer Experience Comes at the Expense of Your Agents: 3 Steps to Support Your Team and Build an Omnichannel Strategy
SharpenCX
SEPTEMBER 16, 2020
The consulting group found that even though employees have access to tons of information, they struggle to sift through it and find what they need, leading to mixed-up priorities and bogged down internal processors. Well, because for most companies, omnichannel strategies really just patch together tons of multichannel solutions.
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