article thumbnail

Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

article thumbnail

Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Experience Professionals: Why We Do What We Do

ijgolding

Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!

article thumbnail

Client Interview Series: Ding Yi at Ant Financial

COPC

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004.

article thumbnail

Top 18 Most Influential Women in the Sales World (2019 Ready)

CrazyCall

She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country. Her clients rapidly and profitably increase sales by about 30% after working with her.

Sales 133