Ansafone

MARCH 23, 2020

Besides the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic of 2009, and Ebola Epidemic of 2014-2016 in more recent years, we, unfortunately, are dealing with one in 2020! Pandemics are unpredictable and difficult to prepare for. And today, in 2020, we have the COVID-19 pandemic!!

Contact Center 71

Contact Center Call Center 71

Interaction Metrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Objectivity is the standard. Nuanced analysis wins. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

Metrics 62

Metrics Surveys Education Feedback 62

Real Blue Sky

SEPTEMBER 25, 2023

He is an adoptive parent and was a licensed foster parent 2004-2010, fostering infants during that time. Bryant’s Journey with Embrace Bryant Richardson’s association with Embrace Texas is deeply personal and rooted in shared values. His journey with Embrace began when he met its founders at a foster parent training event in 2007.

Personalization 52

Personalization 52

Real Blue Sky

SEPTEMBER 25, 2023

He is an adoptive parent and was a licensed foster parent 2004-2010, fostering infants during that time. Bryant’s Journey with Embrace Bryant Richardson’s association with Embrace Texas is deeply personal and rooted in shared values. His journey with Embrace began when he met its founders at a foster parent training event in 2007.

Personalization 52

Personalization 52

CSM Magazine

FEBRUARY 6, 2022

When the World Series of Poker was acquired by Caesars Entertainment in 2004, the Poker Hall of Fame went with it. Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position.

Entertainment 52

Entertainment 52

CSM Magazine

APRIL 19, 2021

Founded in Sweden in 2004, Voyado’s key differentiator is the simplicity of its solution that has been designed specifically for retailers, and embeds the drive for customer loyalty and retention into all areas of fashion organisations. About Voyado.

CRM 72

CRM Coaching Consulting Consulting 72

CSM Magazine

SEPTEMBER 29, 2022

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. We remain committed to further growth and to provide not just jobs, but lifelong careers to the people of Barbados, Grenada, and St. Said David Kreiss, President & CEO of KM 2 Solutions. Since its inception in St.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. Would you or your parents drive to your neighborhood Blockbuster store, hoping to get a copy of the latest movie release before they would all be rented? In fact, at one point, a new store was becoming a Blockbuster every 24 hours.

Consulting 197

Consulting Consulting Marketing Customer Experience 197

Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. It was a tough audience. One of the guys asked, “How much money are we going to get back by doing this?”. It was not an unfair question, but it was one for which I had no answer.

Construction 389

Construction Customer emotions Consulting Consulting 389

Beyond Philosophy

APRIL 2, 2020

I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. The Peak End Rule requires organizations to ask what emotions they want to evoke in their customer experience. They naturally put customers first.

Customer centricity 398

Customer centricity Customer emotions Consulting Consulting 398

TeamSupport

NOVEMBER 11, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Customer Support 98

Customer Support Coaching Engineering Education 98

TeamSupport

SEPTEMBER 14, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Spearline

JANUARY 13, 2020

We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms. All number types will be supported.

Telecommunications 97

Telecommunications Wireless Enterprise Management 97

Spearline

DECEMBER 18, 2019

” The paid leave will be in accordance with the provisions of the Maternity Protection Acts 1994 & 2004, the Adoptive Leave Acts 1995 & 2005, and the Paternity Leave and Benefit Act 2016. PR contact: Orla Clancy, Senior Corporate Communications Manager at Spearline.

Accountability 98

Accountability Management 98

CSM Magazine

MARCH 24, 2022

Brad Hawkins has been with ServicePower since 2004, where he currently serves as Senior Vice President of Products and Solutions and oversees operations, development and product management. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

TeamSupport

SEPTEMBER 16, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Matures- born before 1945.

Customer Service 277

Customer Service Entertainment Marketing Customer Support 277

TeamSupport

JANUARY 20, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

Customer Support 81

Customer Support B2B Technical Support Accountability 81

TeamSupport

JANUARY 12, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 86

B2B Customer Support Technical Support Coaching 86

Genroe

FEBRUARY 20, 2017

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

Best practices 66

Best practices Feedback 66

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Matures- born before 1945.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

Vcaretec

JUNE 3, 2022

We have provided call center outsourcing services since 2004, and our vast experience positions us as experts in the industry. At (v)WeCare, we understand the level of service you're looking for, the right steps to implementation, and your concerns. Experience, services offered, location, and knowledge are just a few.

outsourcing 52

outsourcing Call Center Upselling call center solutions 52

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues.

outsourcing 52

outsourcing Technical Support Contact Center Call Center 52

Call Design

FEBRUARY 11, 2021

Bliss 2004), you can see why turnover, or minimising it, is so important. A big problem for all contact centres has been how to retain staff and reduce attrition. When you consider that replacing an employee will cost a business about 1.5x the annual salary (William G.

Self service 103

Self service Consulting Consulting Analytics 103

Creative Virtual

SEPTEMBER 7, 2021

The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right! While we don’t do what we do for external awards and recognitions, it’s always a nice boost for morale to have experts in the industry acknowledge Creative Virtual’s expertise and success.

Virtual Agent 52

Virtual Agent Morale Chatbots Enterprise 52

TeamSupport

SEPTEMBER 8, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Beyond Philosophy

FEBRUARY 3, 2015

This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. There are so many options that it can delay a decision.

Consulting 304

Consulting Consulting Customer emotions Morale 304

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments.

Government 71

Government outsourcing Automotive Customer Care 71

Aspect

JULY 31, 2017

The biggest decline was in computer science, where women received 23% of bachelor’s degrees awarded in 2004 and just 18 % in 2014. While I have read a few articles that seem to say we are now trending in a positive direction, we still have our work cut out for us.

Technology 90

Technology Engineering Marketing 90

AWS Machine Learning

MARCH 30, 2023

Marshals (1998) 2459 Texas Chainsaw Massacre, The (1974) 2363 Godzilla (Gojira) (1954) 61248 Death Race (2008) 8961 Incredibles, The (2004) 2407 Cocoon (1985) The preceding GetRecommendations call includes the IDs of recommended items.

Personalization 84

Personalization APIs Accountability Engineering 84

TeamSupport

NOVEMBER 10, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Customer Support 59

Customer Support B2B Coaching Education 59

CX Global Media

APRIL 17, 2017

Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — Alive Chat and Alive Dial — are being used to meet and greet website visitors, answer questions, increase leads and close sales.

Abandon rate 120

Abandon rate Customer emotions Sales Advertising 120

Provide Support

MARCH 20, 2018

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely.

Customer Experience 53

Customer Experience Chatbots Technology Personalization 53

Fonolo

OCTOBER 29, 2019

They report a 62% increase in service call duration since 2004. Contact Babel teased some data from their latest UK Contact Centre Decision Maker’s Guide. It’s planned for release in mid November. See chart below. Why is this so interesting? The net impact of self-service is to take simpler transactions off the plate of the call center agent.

Self service 80

Self service Call Center Interactive Voice Response Chatbots 80

Genroe

SEPTEMBER 8, 2018

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

40

40

Momentum Telecom

SEPTEMBER 1, 2020

I’ve lived in Birmingham since 2004, and I started my journey with the Momentum family as an Account Manager in January 2020. A: I’m Max Shadmani, and I’m the father of three kids — a boy and two girls — as well as a Belgian Malinois named Jocko.

Accountability 52

Accountability Management Personalization 52

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Ad hoc changes were made by individual countries to address issues that resulted from the crisis. Barclays’ fines totaled £2.45

Government 46

Government Enterprise Banking Consulting 46