Real-world insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Starting small and aiming big: How our Costa Rica pilot project could change our global environmental strategy
The success of our pilot project to develop a building…
Location spotlight: Foundever™ Barcelona, Spain
Discover our vibrant multilingual hub in Barcelona, where the fusion…
Revolutionizing customer support with GenAI models built for CX
The fusion of human ingenuity and artificial intelligence (AI) for…
Customer experience for utilities: 4 ways to cut costs in the contact center
With the rise of surging utility prices, utilities brands need…
4 ways GenAI in healthcare improves patient experiences
The healthcare industry has proven to be the perfect playground…
5 questions you need to ask every potential CX delivery provider
From lowering the cost to serve to increasing customer lifetime…
World Day for Safety and Health at Work: Ensuring workplace wellbeing
At Foundever™, recognizing the vital role of a safe and…
The evolution of CX: 5 ways to navigate disruption with GenAI
Is your brand unlocking the full potential of a generative…
Plastic is not fantastic: How our organization aims to drive change and protect our people and the environment
Foundever™ will be actively supporting Earth Day Org’s goal of…