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Customer experience for utilities: 4 ways to cut costs in the contact center
With the rise of surging utility prices, utilities brands need…
4 ways GenAI in healthcare improves patient experiences
The healthcare industry has proven to be the perfect playground…
5 questions you need to ask every potential CX delivery provider
From lowering the cost to serve to increasing customer lifetime…
World Day for Safety and Health at Work: Ensuring workplace wellbeing
At Foundever™, recognizing the vital role of a safe and…
The evolution of CX: 5 ways to navigate disruption with GenAI
Is your brand unlocking the full potential of a generative…
Plastic is not fantastic: How our organization aims to drive change and protect our people and the environment
Foundever™ will be actively supporting Earth Day Org’s goal of…
Navigating Disruption with Generative AI Strategies
Foundever™ teamed up with ISG to walk through the evolution of modern CX.
7 proven tips for remote and hybrid working models
The debate surrounding remote, hybrid and fully on-site work models…
What is Net Promoter Score and how does it work?
For over two decades, the Net Promoter Score (NPS) has…