ShepHyken

JANUARY 1, 2024

I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media.

Customer Service 142

Customer Service B2C Feedback Marketing 142

Steve DiGioia

JANUARY 28, 2021

With patience, poise, and grace, she asked the right “ qualifying questions ” to determine my needs, wants, and desires. As you faithful readers know, sometimes I complain about the poor level of service that has bewitched our society. The post Sometimes You Get the Hiring Right – Tip #26 appeared first on Steve DiGioia.

Personalization 173

Personalization Customer Experience 173

Steve DiGioia

SEPTEMBER 14, 2020

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone. The applicants don’t fit within the close-minded parameters that you’ve set for the position. Who are you kidding with this?

Management 217

Management Customer Service 217

Beyond Philosophy

FEBRUARY 12, 2022

So, as you can see, making it to 20 is no joke. In this episode, I share them with you, my listeners. 13:08 We share the importance of focus, which can be scary for entrepreneurs because it might mean turning away business. It is always gratifying to reach these milestones and enjoy these accolades.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. For the best tips on consistently improving the employee experience at your company, read on: Tips to Improve Employee Experience.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Beyond Philosophy

JUNE 11, 2020

” To summarize, Maister said that sometimes waiting in lines can seem longer, especially when there isn’t a fun activity like a crossword to do while you hang about. We borrowed these from her and addressed how you can overcome them in your own experience. Moreover, we need to be distracted.

Wait times 403

Wait times Management Consulting Consulting 403

ShepHyken

OCTOBER 17, 2016

I have added my comment about each article and would like to hear what you think too. Do what you say, be responsive and be easy to do business with. Do what you say, be responsive and be easy to do business with. Here are five tips to delivering that caffeinated customer experience in 2017.

Customer Service 326

Customer Service Journey mapping Customer Experience Feedback 326

Beyond Philosophy

SEPTEMBER 18, 2021

With either behavior on your side of the experience, you will lose customers’ business. So how do you get them to say, “I’ll be back?” In this episode, we discuss some of the concepts he shares in the book, including a six-step process you can use to create an I’ll-Be-Back experience for your customers.

Consulting 170

Consulting Consulting Best practices Customer Experience 170

ShepHyken

AUGUST 24, 2020

I have added my comment about each article and would like to hear what you think too. As you read this, keep in mind, you must maintain the balance between what you do in the digital world and how you connect in the human-to-human world. 13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow.

Customer Service 209

Customer Service Best practices Contact Center Chatbots 209

CCNG

SEPTEMBER 29, 2022

Make Personalized Notes For Your Customers Always say thank you. I always send a thank you card and gift for every referral, not just the ones that land us business. Let them know that you appreciate the good faith they have in you! - 2) Say "thank you" to our clients for anything they do. Thank you for the call.

Self service 195

Self service CCNG Chatbots B2B 195

ShepHyken

JUNE 13, 2022

I have added my comment about each article and would like to hear what you think too. 10 Tips for Success with Subscription Business Models by Amanda Davis. If you say the word “subscription,” most people think of magazines and newspapers. You can even subscribe to a car! Here are my top five picks from last week.

Customer Service 167

Customer Service Government Customer Experience Sales 167

ShepHyken

MARCH 2, 2020

I have added my comment about each article and would like to hear what you think too. The global study, entitled The Connected Customer: Delivering an Effortless Experience, surveyed over 1,000 participants spanning 13 different verticals. More than ever, it’s important to not just get new customers, but keep the customers you have.

Customer Service 263

Customer Service Benchmark Surveys Customer Experience 263

CSM Magazine

FEBRUARY 29, 2024

Personalizing omnichannel experiences involves tailoring your interactions with customers across multiple channels to meet their unique needs and preferences. Here are some tips on how to personalize omnichannel experiences: 1. This information can help you create a more personalized experience.

Personalization 52

Personalization Chatbots CRM Analytics 52

Babelforce

SEPTEMBER 15, 2021

To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively. Here are 13 tips to give your call center training program a boost. 13 Call Center Training Tips. #1 1 Start training early.

Call Center 102

Call Center Scripts Contact Center Airlines 102

Callminer

MARCH 9, 2020

This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization. By scheduling software, you can also automatically accommodate factors such as breaks, time off and regular schedule changes. Scheduling Software Buying Tips for Call Centers.

Best practices 182

Best practices Call Center Analytics Metrics 182

Real Blue Sky

APRIL 17, 2023

Let’s explore the value of continuous improvement in the contact center and provide practical tips for improving your customer operations. For example, customers expect to transition multiple channels of communication, such as from Facebook Messenger to a phone call, without the need to repeat their concerns.

Contact Center 98

Contact Center Metrics Technology Self service 98

Interaction Metrics

DECEMBER 8, 2023

Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” So, when you reach out to your customers for feedback, show them you’re fully engaged and open to listening. Why Is It Important?

Feedback 62

Feedback Construction Surveys Metrics 62

Quality Contact Solutions

OCTOBER 28, 2021

How do you find a customer service rep to support your business? The good news is that you can find excellent customer service reps everywhere! However, they are not one size fits all, and each comes with different experiences and skillsets for the job. Customer Service Rep For Call Centers Job Posting Tips 1.

Telemarketing 98

Telemarketing Customer Service Call Center outsourcing 98

Quiq

AUGUST 18, 2022

But service agents still need to build customer rapport. To bridge the digital divide, customer service agents need to build customer rapport with every interaction. Continue reading to check out these 13 easy ways to build rapport. Quick tip: This goes for chatbots , too! Messaging is quick. It’s casual.

Scripts 74

Scripts Interactive Voice Response Accountability Upselling 74

Balto

JANUARY 11, 2024

“Do you enjoy filling out customer service surveys?” You can eliminate post-transaction surveys with a new sentiment analysis technique called the sentiment arc. You could be at the forefront of a movement if you implemented this technique. How do you run a sentiment arc analysis?

Surveys 52

Surveys Customer Service Contact center software Calibration 52

ThriveableBiz

JANUARY 18, 2023

At least in a recession your customers have freedom in their daily life, and you have a lot more control over how you adapt your business to their needs. Which is very useful for a small business to navigate through a recession, when you apply basic, common-sense strategies to adapt and thrive in the new environment.

Marketing 98

Marketing Banking Education Feedback 98

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. They just need to be a little more focused with their efforts. For example, did you know Rogaine was originally created to help lower blood pressure?

Customer Service 127

Customer Service outsourcing Chief Customer Officer Self service 127

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. There are plenty of reasons why you should invest in your call center training programs. Call center training has always been one of the key pillars of running a successful call center. Don’t just pick one.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ChurnZero

JUNE 16, 2020

After speaking with their community in the wake of the current crisis, they said one thing was clear – the need to connect and share knowledge remains and grows stronger with each passing day. How you listen to, respond, and work with them will make the critical difference to your business. If you are not leading with “how can we help?”,

SaaS 92

SaaS Customer retention Customer centricity B2B 92

Real Blue Sky

APRIL 17, 2023

Let’s explore the value of continuous improvement in the contact center and provide practical tips for improving your customer operations. For example, customers expect to transition multiple channels of communication, such as from Facebook Messenger to a phone call, without the need to repeat their concerns.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Let’s explore the value of continuous improvement in the contact center and provide practical tips for improving your customer operations. For example, customers expect to transition multiple channels of communication, such as from Facebook Messenger to a phone call, without the need to repeat their concerns.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Let’s explore the value of continuous improvement in the contact center and provide practical tips for improving your customer operations. For example, customers expect to transition multiple channels of communication, such as from Facebook Messenger to a phone call, without the need to repeat their concerns.

Contact Center 52

Contact Center Metrics Technology Self service 52

Comm100

SEPTEMBER 4, 2022

No matter how you slice it, live chat is a smart investment. Fill in your team’s details into this live chat ROI calculator and see how much YOU can save! Kicking off our list of live chat best practices for customer service, we’ve outlined some key steps you can take for a faster response time: 2. Live Chat ROI Calculator.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

SharpenCX

OCTOBER 6, 2021

How can you make your contact center more efficient and also keep agents engaged? But, you don’t have to neglect the agents keeping your contact center afloat in the meantime. But, you don’t have to neglect the agents keeping your contact center afloat in the meantime. You’re under a lot of pressure to keep things optimized. .

Contact Center 128

Contact Center Coaching Metrics Employee engagement 128

ConvergeOne

JANUARY 19, 2021

In the previous installment of this blog series , we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks. This allows criminals to guess your passwords that could contain items of significance to you (e.g.,

Finance 89

Finance Banking Accountability Personalization 89

JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. It needs to be in synchrony with the brand’s identity. You can also look for synonyms and phrases. More casual, formal, funny?

Engineering 75

Engineering Enterprise Personalization 75

Babelforce

NOVEMBER 3, 2021

Coaching also offers agents specific feedback that gives them the framework they need to perform at their best. In other words, employees should understand what they need to do in a range of scenarios, why it is important, and which subtasks make it happen. 4 Tips for successful call center coaching. 1 Keep things private.

Coaching 52

Coaching Call Center Feedback Quality management 52

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Are you a startup or a scale-up? Whether it is to look for new opportunities, gather leads, or network, this global conference is for you.

SaaS 52

SaaS Education Technology Marketing 52

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Not in order of importance but a simple map of steps you can take to set yourself up to thrive. So, let's get into our top 23 tips for small business. If you don’t roll with the evolving world of your customer, you’ll be left behind.

Advertising 98

Advertising Marketing Sales Personalization 98

Fonolo

JANUARY 22, 2020

We’ve got you covered. Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. Not only is it a chance to find out what everyone is working on — and hopefully pick up some tips — but it’s also a chance to meet with our peers. Date of Event: March 10-13, 2020.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

JustCall

NOVEMBER 23, 2022

“GUARANTEED FREE gift WORTH $$ on the purchase of a LIMITED item (UNTIL stocks last), with IMPROVED, ergonomic design and HANDY TIPS INCLUDED in-the-box.” Thank You”. Thank you” are magic words that anyone would be pleased to hear. Introduction. His words hold relevance even today. For Conversations.

Sales 52

Sales Scripts Personalization Feedback 52

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority. Source: Deloitte Millennial Survey.

Management 162

Management Customer Service Best practices Entertainment 162