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Majorel Releases Majorel X as a Platform for CX Transformation Services

CSM Magazine

a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces the launch of Majorel X, as a platform for CX transformation services. Majorel X addresses increasing client demand for an integrated approach to CX transformation.

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ViiBE x Zendesk: Complementary Platforms for Enhanced Customer Experience

ViiBE Blog

The ease of using ViiBE on the Zendesk platform. Once the ViiBE app is enabled through the Zendesk platform, an agent simply has to open a ticket and a ViiBE call button will be embedded so he or she can immediately start making ViiBE calls. ViiBE provides a dedicated subdomain to its clients.

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AI Is Just Opinions Written In Code

Beyond Philosophy

Turner asks students if they are familiar with the basic linear regression formula, Y=X + B? However, what Dr. Turner says matters is how much weight is placed on the “X.” For example, when an algorithm is used to suggest a thumbnail for a social media platform content, the biases become clear. Approve parole or not?

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Train and deploy ML models in a multicloud environment using Amazon SageMaker

AWS Machine Learning

Another example is independent software vendors (ISVs) that make their products and services available in different cloud platforms to benefit their end customers. We show how you can build and train an ML model in AWS and deploy the model in another platform. We train the model in SageMaker using a pre-built Docker image for PyTorch.

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Latest Twitter Changes Implemented in 2023

JivoChat

Companies and digital influencers that use Twitter as a platform to promote their brand, engage with their audience, and conquer more visibility also must understand how it affects them. It was already clear this was just the beginning of Twitter changes, which now, in 2023, has led to a complete rebranding of the platform.

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Secrets to Retaining Players at Online Casinos

CSM Magazine

CRR = ((Number of customers at the end of period N – Number of new customers in period N) / Number of customers at the beginning of period N) x 100% In practice, this works as follows. At the end of the previous month, online casino X had 5,300 active players. At the end of the month, they counted 5600 users.

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How GenAI-powered auto-call summarization increases ROI and improves workflows

3CLogic

Automated call summaries are pushed to the CRM or service management platform, in this example, the ServiceNow platform, making it easy for agents and supervisors to get a unified view of engagement data and performance. .: agent coaching, customer outreaches, etc.) - together driving a higher-performing customer support operation.