workforce-management how-to-improve-employee-engagement-with-creative-scheduling-strategies 
ShepHyken
JANUARY 24, 2020
Brett provides three insightful ways to help improve customer satisfaction and employee empowerment. Most retail businesses understand that the best service strategies won’t succeed if store-level employees don’t feel motivated. When given proper training, support, and encouragement, employees can make your business.
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help?
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Playvox
FEBRUARY 20, 2024
Not only do contact center agents want additional flexibility in their work schedules, but many leaders saw that agents did not need to be in a defined office space to get their jobs done well. However, managing remote teams effectively comes with its own set of challenges.
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. To avoid burnout, you can follow these strategies: 1. Manageable workloads 2.
SharpenCX
JUNE 16, 2020
And companies are getting creative in how they strategically support virtual work. Many companies are building remote work strategies around the needs of their workforce. Some employees have children still at home because of daycare and school closings, others have immunocompromised family members. Let me show you.
SharpenCX
JULY 1, 2020
It’s often difficult to gauge how your relationship is going with coworkers when you’re limited to online interactions. As perceptions about remote work shift, many companies are adopting blended models and adding more flexibility for their employees. You get an email from someone you work with and something doesn’t sit right.
Fonolo
APRIL 27, 2020
And for many customer support departments, that has been whilst under a relentless onslaught of customer inquiries. ' says @TaxJar #remotework #cctr #management Click To Tweet. It’s never been more important for call center managers to support their agents. Improve your communication with remote employees.
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