Spearline

APRIL 7, 2021

In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques. Download our free white paper. Find out more about Spearline. Please send us a brief message, and we will be in contact with you shortly.

Telecommunications 52

Telecommunications Morale Benchmark Management 52

Aspect

MARCH 10, 2020

Download the white paper Frost & Sullivan: The Analytics-Driven Contact Center 2019. . The post [White Paper] Frost & Sullivan: The Analytics-Driven Contact Center appeared first on Aspect Blogs. Build, retain and nurture a stronger customer base through customer journey analytics .

Analytics 83

Analytics Contact Center Average Handle Time Metrics 83

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Best practices 52

Best practices Government SaaS Technology 52

Jon Arnold

NOVEMBER 12, 2020

This white paper has been in the works for some time with Mitel , and has launched today. Being long-form content, the white paper is gated on their website, and here’s the registration page to download it. To support it, they’ve issued a press release , and you can read about the details there.

Contact Center 52

Contact Center 52

VocalCom

JUNE 16, 2020

The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.

Contact Center 62

Contact Center Multichannel Call Center Customer Service 62

Jon Arnold

JULY 14, 2020

As part of RingCentral’s recent launch of RingCentral Video, I was commissioned to produce white paper, mainly to explain the problem set around meetings, and the various ways video brings value to make them more effective. This one has been a long time coming, but it’s finally public.

59

59

CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […].

industry standards 60

industry standards 60

Jon Arnold

FEBRUARY 15, 2019

I write my fair share of white papers, and when combined with a webinar, they can be effective demand generation tools for vendors and providers. My latest one here is with 8x8 , where I prepared a white paper focused on how cloud can really help SMBs take advantage of today’s UC offerings.

Marketing 45

Marketing 45

Jon Arnold

FEBRUARY 12, 2018

Included in that mix is a white paper I've been doing for Cisco. Everyone is trying to assess what AI can really bring to the contact center, and to help educate the market, they engaged me to produce this vendor-neutral white paper.

Contact Center 45

Contact Center Education Marketing 45

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

Customer centricity 48

Customer centricity Enterprise Advertising Consulting 48

Contact Center Pipeline

OCTOBER 8, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Dick Bucci is Principal of Pelorus Associates, a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books and blog posts.

contact center solutions 290

contact center solutions Contact Center Marketing Call Center 290

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

Jon Arnold

DECEMBER 5, 2017

We just completed a white paper based on secondary source industry data and my analysis of the role of CX to create new business value. The paper was just published today, and details are here on their website to get it.

Contact Center 0

Contact Center Customer Experience 0

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Banking 52

Banking Self service Chatbots Customer Service 52

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. And: It’s time for you to win. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

CCNG

AUGUST 17, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Start organically and build a powerful network of experienced peers you can reach out to throughout your career. Check back for more ways you can build a truly powerful professional network. ?For

Best practices 195

Best practices CCNG Enterprise Contact Center 195

CCNG

JANUARY 17, 2024

The C’s of Success™ is a scalable program developed by Adam Boelke, an award-winning former VP with over 30 years of experience overseeing global call center operations for Fortune 500 companies and others and provides a proactive approach proven to create a culture of engagement that delivers bottom-line results.

CCNG 195

CCNG Calibration Employee engagement Call Center 195

CCNG

AUGUST 3, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. ?For You’ll get a pdf you can save and share and immediate access to the content online. ??To

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

MAY 11, 2021

The survey led to this white paper on the 5 Reasons Performance-Based Training in Contact Centers Requires Automation. The paper articulates why if you aren’t doing it now, you will need to implement a new approach to performance-based learning soon. Dan McCann is CEO and Chief Learning Officer at SymTrain – a CCNG Member.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

CCNG

JUNE 15, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. ?For You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG Consulting Consulting 195

CCNG

OCTOBER 5, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG 195

CCNG

DECEMBER 1, 2022

For a complete list of our best-practices you can use this link for a copy of the full white paper. If you find they’re useful to a conversation or a colleague in another sphere … we hope you’ll share them. ?For You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG Personalization Customer Service 195

CCNG

JULY 6, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. ?For You’ll get a.pdf you can save and share and immediate access to the content online.???

Best practices 195

Best practices CCNG Benchmark Consulting 195

Jon Arnold

NOVEMBER 30, 2022

The white paper has been featured now on NICE’s website, and here’s the registration page to download a copy. AI has become a must-have for contact centers, and while chatbots are often the entry point for getting on this path, the use cases are much richer.

Contact Center 11

Contact Center Chatbots 11

Jon Arnold

APRIL 8, 2022

I also do long-form thought leadership , such as white papers and e-books, and these projects take much longer, so you don’t hear about them as often. Both are about Webex Go - their new mobile complement to Webex for UCaaS - one is a white paper and one is an e-book.

Enterprise 80

Enterprise 80

Beyond Philosophy

JULY 6, 2023

” So, if you are a kid swimming in the pool, you can get out, pick up the phone, order a popsicle, and then an employee will appear (like a white glove service) with a popsicle. People think about these little things, like the smell of flowers or the clean, crisp appearance of white tablecloths, and use them to make decisions.

Government 195

Government Surveys Education Customer retention 195

Jon Arnold

JANUARY 18, 2023

This one is with NICE , and it draws on a recent white paper I did for them. Got another webinar to share here. As the title in the visual below shows, we’ll be exploring the bigger picture for AI in the contact center, and why it’s much more than chatbots.

Chatbots 84

Chatbots Contact Center Marketing 84

CX Accelerator

MARCH 14, 2019

We know this is a limited data set and its not intended to be an academic paper. DiSC and StrengthsFinder are viable alternatives.choose the resource that makes the most sense for your team and will generate the best dialog. A huge thanks to these CX professionals below who took the assessment and made this post possible!

Personalization 369

Personalization Customer Experience Journey mapping Education 369

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance.

Customer Experience 28

Customer Experience 28