what-a-customer-first-strategy-means-post-pandemic 
Beyond Philosophy
JULY 7, 2022
One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. We had a pickle about the future of brick-and-mortar after the pandemic that I thought I would share with you, too. Retail is Back, But Different.
Beyond Philosophy
JULY 2, 2020
Some people watch things happen, some make things happen, and some say, “what happened?” ” Some organizations out there concerning the pandemic (and maybe other things, too) are falling into that third category. There’s a silver lining in everything, even this pandemic. We have had massive changes occur.
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ShepHyken
JULY 16, 2021
He writes about creating a better experience for customers when they come into a store. However, the truth is that the Covid-19 pandemic probably only accelerated what was happening already. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have.
ShepHyken
OCTOBER 9, 2020
She writes about changes in the customer experience for grocery shoppers during the COVID-19 pandemic. Especially since the first half of this year has been crucial in determining the shift in consumer behavior, needs and expectations. So let’s rewind for a second to see what happened during the last 6 months.
Beyond Philosophy
JULY 9, 2020
A genuine effort to understand your customers’ emotions is essential to your Customer Experience design. Also, when you can segment based on customers’ behavior and the needs the behavior indicates, you can customize your experience to appeal to each segment. My oldest daughter has a new baby.
Beyond Philosophy
AUGUST 11, 2022
I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. Sure, it happens, I thought.
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl.
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