TCN

MAY 6, 2021

To understand where STIR/SHAKEN is taking us, it is important to understand how we got. The post STIR/SHAKEN: Where Do We Go Next? appeared first on TCN.

call center software 52

call center software Call Center 52

NobelBiz

SEPTEMBER 7, 2020

STIR SHAKEN, often referred to as SHAKEN/STIR, is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a caller through an identity token that delivers trust-enabling information. Should you worry about James Bond shutting down your business?

Telecommunications 52

Telecommunications Engineering industry solution Call Center 52

ConvergeOne

MARCH 2, 2021

The FCC legislation that we’re talking about here is referred to as STIR/SHAKEN and is required to be implemented by “IP-based Communication Service Providers” (i.e., STIR/SHAKEN is a mechanism that has been in the works for a few years now. That definitely seems like it would be impacted by STIR/SHAKEN.

Enterprise 101

Enterprise Best practices Personalization 101

Aspect

JULY 15, 2019

The bill also mandates that voice service providers implement a call authentication framework called STIR/SHAKEN within?18 STIR/SHAKEN Framework ?. STIR/SHAKEN Framework ?. SHAKEN/STIR ROBOCALL SUMMIT… July 11, 2019.?. Understanding Stir-Shaken ? . Traced Act.

Telecommunications 112

Telecommunications Contact Center Education Best practices 112

Noble Systems

JULY 10, 2019

This vocabulary does not lend itself to precision, and it is evident that after several years, use of such “loaded” terms facilitates rhetoric, but not a common understanding. In the realm of Shaken/Stir, we instead refer to calls as being “unsigned” or “signed.” Nebulous Terms, Imprecise Vocabulary.

voip 69

voip Government Analytics Technology 69

Calltools

JUNE 23, 2021

In 2017, the House and Senate passed two key pieces of legislation intended to bolster the TCPA and lay the groundwork for the STIR/SHAKEN framework. The STIR/SHAKEN framework will make it much easier to identify callers. Make sure your call agents and call center managers understand the newest compliance laws.

Call Center 52

Call Center Telemarketing Interactive Voice Response Government 52

pindrop

AUGUST 16, 2021

It’s also key to understanding and improving the customer experience. Stir/Shaken. STIR/SHAKEN STIR (Secure Telephone Identity Revisited) SHAKEN (Signature-based Handling of Asserted information using toKENS) The STIR/SHAKEN (S/S) framework allows voice service providers to authenticate that.

Contact Center 62

Contact Center Average Handle Time Calibration Airlines 62

JustCall

MARCH 1, 2024

Understanding the FCC’s decision Imagine a busy marketplace with vendors selling their goods. This decision directly affects robocalls using auto-dialing software to send pre-recorded messages over calls. What does it mean for communication platforms and their customers? You are about to find out.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JustCall

MARCH 1, 2024

Understanding the FCC’s decision Imagine a busy marketplace with vendors selling their goods. This decision directly affects robocalls using auto-dialing software to send pre-recorded messages over calls. What does it mean for communication platforms and their customers? You are about to find out.

Telemarketing 52

Telemarketing Government Technology Marketing 52

NobelBiz

NOVEMBER 20, 2023

Whether you’re a startup, a growing enterprise, or an established business, understanding and implementing a VPS is a game-changer. Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

ConvergeOne

MARCH 2, 2021

The FCC legislation that we’re talking about here is referred to as STIR/SHAKEN and is required to be implemented by “IP-based Communication Service Providers” (i.e., STIR/SHAKEN is a mechanism that has been in the works for a few years now. That definitely seems like it would be impacted by STIR/SHAKEN.

Enterprise 40

Enterprise Best practices Personalization 40

Calltools

AUGUST 24, 2022

Despite the FCC’s attempts to enforce the STIR/SHAKEN framework , Americans report more robocall complaints by the year. Your representatives should strive to understand any pain points or frustrations consumers experience. Give your contact center an advantage by: Attaining an A-Attestation for STIR/SHAKEN.

Contact Center 52

Contact Center Scripts Healthcare Management 52

Noble Systems

MAY 29, 2019

The second item is a Notice of Proposed Rulemaking proposing a safe harbor for carriers blocking calls by targeting potentially spoofed calls identified using the “SHAKEN/STIR” standards. We do have a solution being developed, namely a new technology called “SHAKEN & STIR”. What’s in the ruling?

Analytics 75

Analytics Technology Contact Center Call Center 75

Hodusoft

DECEMBER 21, 2023

For instance, many call center software these days incorporate security measures such as STIR/SHAKEN , encryption and secure data storage, etc. A seamless blend of technological innovations with human interaction reveals the intricacies of challenges and opportunities faced by financial enterprises.

call center software 64

call center software Banking Call Center First call resolution 64

Balto

AUGUST 24, 2022

To turn lemons into lemonade or challenges into opportunities, you must first understand where you’ve been and where you need to go. Outbound calls are subject to regulatory measures like STIR/SHAKEN , TCPA , and the CAN-SPAM act. Medicare AEP Challenges and Opportunities.

Coaching 52

Coaching Scripts Healthcare Education 52

Real Blue Sky

MARCH 6, 2023

Or they’ve been surprised that their appointment confirmation calls are not getting to customers because of STIR/SHAKEN. And this doesn’t even touch privacy laws. In reality, many organizations are often subject to more regulatory risks related to customer contact than they know.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Calltools

JANUARY 5, 2022

Stir/shaken legislation has positive effects for both consumers and call centers. Carriers and apps understand that erroneous complaints happen. Bad actors who conduct illegitimate calling campaigns have been somewhat contained. You may be able to reintroduce it later. . Let Numbers Cool Off.

Telemarketing 52

Telemarketing Call Logging Analytics Call Center 52

NobelBiz

MAY 2, 2023

Low contact rates In the beginning, we need to understand that the Contact Rate has nothing to do with the skills of your salespersons or agents and everything to do with the call center technology being used. Main Struggles in Outbound Lead Generation The main struggles in outbound lead generation include low contact and conversion rates.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Real Blue Sky

MARCH 6, 2023

Or they’ve been surprised that their appointment confirmation calls are not getting to customers because of STIR/SHAKEN. And this doesn’t even touch privacy laws. In reality, many organizations are often subject to more regulatory risks related to customer contact than they know.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

Or they’ve been surprised that their appointment confirmation calls are not getting to customers because of STIR/SHAKEN. And this doesn’t even touch privacy laws. In reality, many organizations are often subject to more regulatory risks related to customer contact than they know.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

NobelBiz

MARCH 21, 2021

At this point, we can hardly imagine there is a single person in the call center industry that has not heard about STIR/SHAKEN. Of course, as is often the case, STIR/SHAKEN was rapidly engulfed in a thick layer of FUD and disorienting talking points. And yes, the funky name only adds to the confusion.

Call Center 52

Call Center outsourcing Technology Accountability 52

Hodusoft

FEBRUARY 16, 2024

Stir/Shaken: A call authentication framework, Stir/Shaken helps in eliminating caller ID spoofing or robocalls and ensuring the legitimacy of caller ID information. This allows companies to make data-driven decisions and swiftly adapt to changing telecommunication demands.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

NobelBiz

SEPTEMBER 5, 2023

Understanding when your audience is most likely to be available and receptive can make a significant difference in connection rates. Implementation Tips Call center Data Analytics : Employ analytics tools to understand the best times to call specific regions or sectors. The journey doesn’t end with understanding the metrics.

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

Hodusoft

JANUARY 10, 2024

In this blog post, we will explore how Hosted IP PBX systems offer a seamless connectivity experience and revolutionize the way organizations handle their communication needs. Read on to know more. Hosted service providers can easily provide hosted services to their customers by installing HoduPBX on-premises or over the cloud.

Interactive Voice Response 52

Interactive Voice Response Technology Marketing CRM 52

NobelBiz

SEPTEMBER 21, 2020

The FCC has been quick to respond, accelerating the implementation of STIR/SHAKEN caller ID authentication frameworks with its Second Report and Order. And it’s not difficult to understand why executives in these call centers want that level of control for their people.

Call Center 52

Call Center Contact Center Government Banking 52