Toister Performance Solutions

MAY 11, 2023

You've sent your team through customer service training. People seemed to like the training. Did the training really work? Those post-training surveys don't seem like enough. I've repeatedly used them to demonstrate the impact of customer service training to executives. Why evaluate customer service training?

Customer Service 87

Customer Service Surveys Best practices Customer retention 87

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Scripts 97

Scripts Engineering Accountability Enterprise 97

AWS Machine Learning

MARCH 8, 2023

Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. We add this data to Snowflake as a new table.

Scripts 103

Scripts Accountability Enterprise Management 103

Kapta Customer Success

MARCH 11, 2019

It doesn’t matter if you’ve been a key account manager for a decade or two or are new on the job; everyone can improve. To be a successful key account manager well into the future, you need a proven track record of helping your customers grow their accounts through the products and services your company offers.

Coaching 53

Coaching Accountability Management Consulting 53

AWS Machine Learning

FEBRUARY 1, 2023

Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time.

Scripts 91

Scripts Benchmark Management Enterprise 91

CSM Magazine

AUGUST 15, 2022

Simulation training is one of the fastest-growing training approaches for customer service agents. Many of the leading contact centers in the world are leveraging simulation training to provide customer service agents with an automated role-play partner. Simulation Training for Better Human Engagement and Performance.

Customer Service 93

Customer Service Coaching Best practices Contact Center 93

Playvox

APRIL 25, 2023

Let’s confess — we’ve all nodded off during on-demand remote training sessions. How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training? What role will managers play?

Sales 52

Sales Coaching Accountability Personalization 52

ProProfs Blog

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service 128

Customer Service Customer Support Education Feedback 128

VirtualPBX

JANUARY 23, 2024

Without the right training, it’s easy to make mistakes. Cybersecurity in a Call Center In order to understand how to train your staff, you need to recognise some of the most common threats: Data breaches. As so often in life, a lot can be accomplished with sufficient training. What can we put in place to counter these threats?

Call Center 52

Call Center Engineering Education Best practices 52

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 88

Sales Coaching Calibration B2B 88

AWS Machine Learning

SEPTEMBER 2, 2022

Distributed deep learning model training is becoming increasingly important as data sizes are growing in many industries. Many applications in computer vision and natural language processing now require training of deep learning models, which are growing exponentially in complexity and are often trained with hundreds of terabytes of data.

Scripts 78

Scripts Metrics Accountability APIs 78

Education Services Group

AUGUST 17, 2021

need to train and certify your CSMs? Even though we’re not training providers, per se, our team gets this question all the time. Because there are oh so many benefits to training and certifying your CS team. That means giving your CSMs the best training possible so their performance is at its peak. Do you really (really?!)

Education 98

Education Best practices Employee engagement Management 98

The Northridge Group

APRIL 8, 2024

We have a long-held belief (rooted in fact) that it’s nearly impossible to have effective processes and robust technology without trained people to manage and use them. Industry: Mid-market E-commerce company Use Case: Order Management Top Question: “When will my order ship? A potential replacement for “creative labor.

Technology 105

Technology Finance Government Healthcare 105

AWS Machine Learning

OCTOBER 6, 2022

Model training forms the core of any machine learning (ML) project, and having a trained ML model is essential to adding intelligence to a modern application. Generally speaking, training a model from scratch is time-consuming and compute intensive. Model training in Studio. SageMaker is a fully managed ML service.

Metrics 81

Metrics APIs Benchmark Accountability 81

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. Data exploration.

Scripts 71

Scripts Analytics Accountability Engineering 71

AWS Machine Learning

OCTOBER 1, 2022

Containers offer a solution, because they can fully encapsulate not just the training code, but the entire dependency stack down to the hardware libraries. This ensures an ML environment that is consistent and portable, and facilitates reproducibility of the training environment on each individual node of the training cluster.

Scripts 78

Scripts Engineering Accountability Management 78

SharpenCX

MAY 12, 2020

The training it takes to get to that level of expertise takes more than just a week or two. To help your agents support a positive customer experience, training has to extend past initial onboarding, too. Making Training Engaging. When you think about training, does it make you excited? But, let’s be honest.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

inmoment

FEBRUARY 11, 2020

With over 15 years of experience in the customer experience (CX) space, I have seen multiple companies employ training efforts to get their employees involved in new CX programs and initiatives. Throughout my experience, I’ve seen successes, but I’ve also seen teams fail to execute a training approach that actually engages employees.

Accountability 88

Accountability Customer centricity Employee engagement Management 88

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate uses leading NLP and NLU to provide agents a life-like simulation training experience.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

AWS Machine Learning

FEBRUARY 13, 2023

With the increasing use of artificial intelligence (AI) and machine learning (ML) for a vast majority of industries (ranging from healthcare to insurance, from manufacturing to marketing), the primary focus shifts to efficiency when building and training models at scale. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 73

Scripts Best practices Transportation Construction 73

AWS Machine Learning

JULY 11, 2023

With Amazon SageMaker , you can use the @remote decorator to run a SageMaker training job simply by annotating your Python code with an @remote decorator. You can install them via package and dependency management tools like pip or conda. For details, refer to Creating an AWS account.

Scripts 57

Scripts APIs Healthcare Banking 57

AWS Machine Learning

NOVEMBER 9, 2023

We build a model to predict the severity (benign or malignant) of a mammographic mass lesion trained with the XGBoost algorithm using the publicly available UCI Mammography Mass dataset and deploy it using the MLOps framework. After it’s trained, the model is registered into the central model registry to be approved by a model approver.

Scripts 98

Scripts Accountability Engineering Best practices 98

AWS Machine Learning

JUNE 9, 2022

SageMaker JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems. In this post, we’re excited to announce that all trainable JumpStart models now support incremental training.

Scripts 66

Scripts APIs Enterprise Accountability 66

Fonolo

MAY 18, 2021

These profiles help expand your call center agents’ knowledge base and equip them with the information they need to effectively manage customer complaints and resolutions. Why use customer profiles for training call center agents? How to use customer profiles to improve call center agent training. Preferred languages.

Call Center 84

Call Center Contact Center Scripts contact center solutions 84

Balto

JANUARY 9, 2023

Proper contact center training methods show agents the ropes during their onboarding, and supports them as they grow in their role in the following years. The best kinds of training tools leave agents confident in their skills and energized to create value for your organization. So, what does a strong training program look like?

Contact Center 52

Contact Center Coaching Best practices Feedback 52

AWS Machine Learning

DECEMBER 7, 2022

The success of any machine learning (ML) pipeline depends not just on the quality of model used, but also the ability to train and iterate upon this model. However, doing this tuning manually can often be cumbersome due to the size of the search space, sometimes involving thousands of training iterations. Solution overview.

Scripts 71

Scripts Metrics Healthcare Accountability 71

aircall

MARCH 10, 2021

The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. The problem is figuring out exactly which call center training materials you should use to achieve this. What Are Call Center Training Materials?

Call Center 62

Call Center Scripts call center software Best practices 62

SmartKarrot

MAY 27, 2020

Has your mind been pondering around these questions like – ‘What skills are the top account management companies looking for’? Are they even looking for account managers to hire? Let’s see how you can benefit from the best account manager training available online. But, today’s your day.

Accountability 10

Accountability Management Best practices Customer retention 10

JustCall

MARCH 9, 2023

Here’s taking a holistic look at the advantages of customer service training and why you should give it its due. Benefits of customer service training for employees Here’s how employees can benefit from customer service training. Increased confidence Trained customer service agents are more confident in dealing with customers.

Customer Service 40

Customer Service Morale Benchmark Scripts 40

AWS Machine Learning

SEPTEMBER 22, 2022

Amazon SageMaker Autopilot has added a new training mode that supports model ensembling powered by AutoGluon. Ensemble training mode in Autopilot trains several base models and combines their predictions using model stacking. times faster than HPO training mode with 100 trials. How AutoGluon builds ensemble models.

Metrics 72

Metrics APIs Benchmark Accountability 72

Toister Performance Solutions

JULY 8, 2021

What is the right amount of time to spend on training? He had contacted me with some questions about lesson plans for a training class he was running with his team. The manager wondered if this was too much, or too little time. My answer surprised him because I suggested he spend less time on training, not more.

Customer Service 71

Customer Service Coaching Management Accountability 71

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 105

Call Center Telemarketing Healthcare Government 105

AWS Machine Learning

NOVEMBER 6, 2023

Custom Queries is easy to integrate in your existing Textract pipeline and you continue to benefit from the fully managed intelligent document processing features of Amazon Textract without having to invest in ML expertise or infrastructure management. What is the account#? What is the account name/payer/drawer name?

APIs 99

APIs Best practices Banking Accountability 99

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts.

Accountability 103

Accountability Government Engineering Scripts 103

Toister Performance Solutions

SEPTEMBER 24, 2020

Ashley (not her real name) had been instructed to round up some quotes for customer service training. Find some trainers, learn about their standard training program, and find out how much the training costs. I asked a few questions to learn more about the training request and what problem the company was trying to solve.

Customer Service 71

Customer Service Self service Surveys Wait times 71

AWS Machine Learning

JULY 29, 2022

Create accountability on data providers from individual LoBs to share curated data assets that are discoverable, understandable, interoperable, and trustworthy. Build and train ML models using a data mesh architecture on AWS: Part 1: Data mesh set up and Data product registration. Data mesh overview.

Government 77

Government Banking Analytics Accountability 77