Nicereply

NOVEMBER 16, 2021

When it comes to providing good customer service the majority of companies already know how important it is to measure customer satisfaction. Even numbers say that 81% of satisfied customers are more likely to do business with you again if they have a positive experience. Built-in Front CSAT tool overview.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

MAY 23, 2023

In this post, we start with an overview of MLOps and its benefits, describe a solution to simplify its implementations, and provide details on the architecture. We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. The following diagram illustrates the workflow.

Engineering 75

Engineering Government Calibration Scripts 75

AWS Machine Learning

SEPTEMBER 12, 2023

This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. Deploy the solution To get started, launch the following CloudFormation template to create a Lambda function, two CloudWatch log groups, and IAM role.

Engineering 96

Engineering Accountability Management 96

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. This platform provides capabilities ranging from experimentation, data annotation, training, model deployments, and reusable templates.

Healthcare 90

Healthcare Government Engineering APIs 90

AWS Machine Learning

MAY 17, 2023

AWS delivers services that meet customers’ artificial intelligence (AI) and machine learning (ML) needs with services ranging from custom hardware like AWS Trainium and AWS Inferentia to generative AI foundation models (FMs) on Amazon Bedrock. SageMaker endpoints are fully managed and support multiple hosting options and auto scaling.

APIs 71

APIs Scripts Engineering Management 71

AWS Machine Learning

AUGUST 4, 2023

Solution overview In this post, we demonstrate how to create a predictive model in SageMaker to recommend the next best product to your customers by using historical data such as customer demographics, marketing engagements, and purchase history from Salesforce Data Cloud. We use the following sample dataset.

APIs 79

APIs Scripts Management Accountability 79

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data. Choose Create endpoint.

APIs 126

APIs Big data Accountability Enterprise 126

AWS Machine Learning

OCTOBER 4, 2023

Gather information necessary to support the prior authorization request. In this post, we focus on the CRD implementation guide to determine prior authorization requirements and explain how CDS (Clinical Decision Support) Hooks uses AWS HealthLake to determine if prior authorization is required or not.

Healthcare 91

Healthcare APIs Transportation Education 91

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors. An orchestrating agent coordinates the different components.

Personalization 113

Personalization Engineering Construction Transportation 113

AWS Machine Learning

DECEMBER 19, 2023

To address these customer challenges, PwC Australia developed Machine Learning Ops Accelerator as a set of standardized process and technology capabilities to improve the operationalization of AI/ML models that enable cross-functional collaboration across teams throughout ML lifecycle operations.

Analytics 105

Analytics Engineering Government Best practices 105

AWS Machine Learning

DECEMBER 14, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart , a machine learning (ML) hub offering models, algorithms, and solutions. These templates offer structured formats for writing prompts, making it straightforward to craft effective instructions.

Entertainment 95

Entertainment Construction APIs Engineering 95

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. You can also download our customizable RFP template here. What languages do you currently support? Hourly staff?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

AWS Machine Learning

OCTOBER 12, 2022

The default Amazon A2I template allows you to build a human review pipeline based on rules, such as when the extraction confidence score is lower than a pre-defined threshold or required keys are missing. Solution overview. The following diagram illustrates the IDP pipeline that supports customized business rules with human review.

APIs 83

APIs Construction Metrics Engineering 83

AWS Machine Learning

JANUARY 9, 2024

With the official announcement that Amazon SageMaker real-time inference now supports response streaming , you can now continuously stream inference responses back to the client when using Amazon SageMaker real-time inference with response streaming. However, any LLM can take advantage of response streaming support with real-time inferencing.

APIs 107

APIs Engineering Accountability Gamification 107

JivoChat

MARCH 30, 2022

In both situations, counting on the best website builders for small businesses is going to help you to create an amazing website and provide a unique user experience to your customers. More than 500 pre-built templates. Custom domains. Pre-built templates. Key features: Pre-built templates. Custom domains.

Engineering 75

Engineering Analytics Construction Marketing 75

AWS Machine Learning

FEBRUARY 1, 2023

32xlarge (coming soon) 16 512 128 512 1600 Trn1 instances can either be deployed as standalone instances for smaller training jobs, or in highly scalable ultraclusters that support distributed training across tens of thousands of Trainium accelerators. Solution overview Let’s look at the important steps of this solution.

Scripts 92

Scripts Benchmark Management Enterprise 92

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It is a lost art that customer experience managers need to thrive.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

AWS Machine Learning

APRIL 4, 2023

Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. Amazon Kendra is an intelligent search service powered by machine learning (ML).

Consulting 69

Consulting Consulting Accountability Enterprise 69

JivoChat

APRIL 26, 2022

The software usually counts on pre-built templates that you can select and customize with a design editor to personalize the pages. . You need to buy a domain name, then you can opt to build the whole layout design by yourself, or with your team, or choose a pre-built template. . So, check which integrations the CMS supports.

Management 75

Management Analytics Engineering CRM 75

AWS Machine Learning

JULY 11, 2023

As more and more customers are looking to put machine learning (ML) workloads in production, there is a large push in organizations to shorten the development lifecycle of ML code. Solution overview The following architecture diagram shows the solution architecture. For details, refer to Creating an AWS account.

Scripts 58

Scripts APIs Healthcare Banking 58

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. The native traceability support informs the requesting application about the sources used to answer a question.

APIs 115

APIs Healthcare Scripts Enterprise 115

Fonolo

DECEMBER 9, 2021

Sure, if you’re hiring correctly, your contact center will be filled to the brim with the right personalities and work ethics for success—but being surrounded by the best call center agents means effective training, constant support, and strategic goal setting. GET YOUR FREE SCORECARD TEMPLATE. Customer satisfaction ratings.

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

COPC

MARCH 11, 2024

This guide sheds light on the multifaceted nature of employee retention, aiming to enhance customer satisfaction and other key performance indicators through careful questioning and thoughtful leadership actions. What quantitative and qualitative evidence supports our understanding of this alignment?

Call Center 98

Call Center Gamification Coaching Employee engagement 98

AWS Machine Learning

JULY 25, 2023

Solution overview As part of the solution, we cover the following steps: Set up a VPC with no internet connection. An AWS Identity and Access Management (IAM) role with permissions to deploy the AWS CloudFormation templates used in this solution and manage resources as part of the solution.

APIs 80

APIs Healthcare Accountability Engineering 80

AWS Machine Learning

OCTOBER 26, 2022

In December 2020, Lambda introduced support for container images as a packaging format. However, the sample project in this post shows how to perform data capture for use in model monitoring for customers who use Lambda for ML inference. Overview of solution. The following diagram shows an overview of the architecture.

APIs 107

APIs Accountability Technology Enterprise 107

AWS Machine Learning

APRIL 18, 2024

Solution overview The LMA sample solution captures speaker audio and metadata from your browser-based meeting app (as of this writing, Zoom and Chime are supported), or audio only from any other browser-based meeting app, softphone, or audio source. You can also create your own custom prompts and corresponding options.

APIs 110

APIs Accountability Analytics Entertainment 110

AWS Machine Learning

OCTOBER 4, 2022

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Due to the breadth and depth of data being ingested from multiple sources, businesses look for solutions to protect their customers’ privacy and keep sensitive data from being accessed from end systems. Solution overview.

APIs 85

APIs Banking Analytics Accountability 85

AWS Machine Learning

MARCH 21, 2023

This post introduces a best practice for managing custom code within your Amazon SageMaker Data Wrangler workflow. In addition to the built-in transforms, Data Wrangler contains a custom code editor that allows you to implement custom code written in Python, PySpark, or SparkSQL. Two built-in transform steps.

Scripts 63

Scripts Banking APIs Best practices 63

AWS Machine Learning

NOVEMBER 3, 2022

These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. However, they may require additional supporting information to adjudicate a claim. Solution overview. Part 1: Classification and extraction of documents.

APIs 83

APIs Construction Analytics Technology 83

AWS Machine Learning

JUNE 10, 2022

Solution overview. Translation is available in the over 75 languages currently supported by Amazon Translate. An updated list of the languages supported by each feature is available on the AugmentAbility GitHub repo. The SDK for JavaScript is provided as a JavaScript file supporting a default set of AWS services.

Scripts 76

Scripts APIs Accountability Engineering 76

AWS Machine Learning

MARCH 13, 2023

It is critical for the VMware Carbon Black team to design and build a custom end-to-end MLOps pipeline that orchestrates and automates workflows in the ML lifecycle and enables model training, evaluations, and deployments. Solution overview The following diagram illustrates the ML platform architecture.

Engineering 82

Engineering APIs Metrics Management 82

AWS Machine Learning

OCTOBER 2, 2023

Solution overview The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which could be deployed as part of a manufacturing process. SageMaker Ground Truth provides out-of-the-box templates for many different labeling task types, including drawing bounding boxes.

Scripts 94

Scripts Construction Engineering APIs 94

AWS Machine Learning

JUNE 24, 2022

The Amazon AppFlow Veeva connector is the first Amazon AppFlow connector supporting automatic transfer of Veeva documents. You can also use the connector with Vault RIM in artwork, commercial labels, templates, or patient leaflets before importing them for printing into enterprise labeling solutions such as Loftware. Solution overview.

APIs 73

APIs Healthcare SaaS Engineering 73

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. Solution overview The following diagram illustrates the solution architecture. It supports 1-page documents (TIFF, PDF, JPG, PNG) and up to 15 queries. Test the solution Now it’s time to test the solution.

Finance 100

Finance Enterprise APIs Healthcare 100

AWS Machine Learning

SEPTEMBER 8, 2023

The workshop Use machine learning to automate and process documents at scale is a good starting point to learn more about customizing workflows and using the other sample workflows as a base for your own. The main concepts used are the AWS Cloud Development Kit (CDK) constructs, the actual CDK stacks and AWS Step Functions.

Construction 104

Construction Metrics Best practices APIs 104

AWS Machine Learning

JANUARY 17, 2023

Understanding customer behavior is top of mind for every business today. Gaining insights into why and how customers buy can help grow revenue. Customer churn is a problem faced by a wide range of companies, from telecommunications to banking, where customers are typically lost to competitors. Solution overview.

Calibration 71

Calibration Metrics Accountability Technical Support 71

AWS Machine Learning

NOVEMBER 13, 2023

Solution overview To demonstrate our solution, we have set up an Amazon Kendra index (composed of the AWS online documentation for Amazon Kendra , Amazon Lex , and Amazon SageMaker ), a LangChain agent with an Amazon Bedrock LLM, and a straightforward Streamlit user interface. Deploy an Amazon Kendra index in your AWS account.

Accountability 96

Accountability Enterprise Customer Experience 96