templates feature-qa-process 
AWS Machine Learning
JANUARY 17, 2023
In this solution, we train and deploy a churn prediction model that uses a state-of-the-art natural language processing (NLP) model to find useful signals in text. This post aims to build a model that can process and relate information from multiple modalities such as tabular and textual features. JumpStart solution templates.
AWS Machine Learning
OCTOBER 26, 2022
In this post, we demonstrate a sample data capture feature that can be deployed to a Lambda ML inference workload. This feature increased the deployment package size limit from 500 MB to 10 GB. Amazon SageMaker , Amazon’s fully managed ML service, contains its own model monitoring feature. Overview of solution. Prerequisites.
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Global Response
JANUARY 31, 2023
In this guide, you’ll find a complete definition of customer service, as well as expert strategies to improve your customer service process. Customer Service Defined Customer service may seem straightforward, but it’s a complex and multi-faceted process. In other words: customer service is easier said than done.
Voxjar
APRIL 9, 2020
Due to the coronavirus ( COVID-19 ) we’re experiencing mass adoption of work-from-home technology and processes. The question is, how do we adjust the rest of our processes and tools to support a remote contact center workforce? How to overcome the biggest challenges of remote call coaching and QA. You’ll learn. Communication.
Global Response
MARCH 16, 2023
HEARD technique The HEARD technique is a well-documented empathy technique for customer service, and it’s easy to create a HEARD rubric as well for QA processes. We don’t offer that product anymore, sorry.” “While that product has actually been discontinued, we do have a new version of it with some helpful new features.
AWS Machine Learning
MARCH 28, 2024
These generative AI applications are not only used to automate existing business processes, but also have the ability to transform the experience for customers using these applications. Over the years, AWS has added numerous features and services, with over 3,300 new ones launched in 2022 alone.
Clarabridge
AUGUST 17, 2017
This blog post is part 2 of our Debunking Natural Language Processing (NLP) series. Throughout this series, Ellen will highlight several features that help Clarabridge users go beyond simple topic analysis. However, when we ask a Natural Language Processing (NLP) engine to interpret an imperfect translation, we are asking for trouble.
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