TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. 2020-21 saw most contact centers make a shift to cloud contact center software. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. Contact Center Technology Trends in 2022.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

CCNG

APRIL 12, 2023

For an industry already facing labor challenges and the need to evolve the pandemic accelerated the need to overcome those challenges. Companies responded by making a hasty shift toward cloud solutions prioritizing rapid decision-making and deployment. Yes, an agent handled the call, however, would a self-service solution work better?

Contact Center 195

Contact Center Business Process Outsourcing Average Handle Time outsourcing 195

Beyond Philosophy

MAY 25, 2022

One of the few good things that came out of the pandemic was the acceleration of technology adoption and comfort. Plus, the need for contact center workers to work from home meant that organizations had to embrace the cloud, which is an essential element for the contact center technology of the future. How can we help?

Contact Center 370

Contact Center Consulting Consulting Coaching 370

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Cloud Agility. Award Winner Second Year in a Row.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

Cisco - Contact Center

NOVEMBER 24, 2020

Hope and Hype for Customer Service and Support Solutions — Insights from Cisco and Gartner Research. The resulting publication, Accelerating the Next Generation Contact Center , features five thought-provoking articles on matters critical to contact center decision makers. Accelerating the Next Generation Contact Center.

Contact Center 106

Contact Center Technology contact center solutions Cloud contact 106

Hodusoft

DECEMBER 16, 2022

Call Center Technology Trends Every Business Leaders Must Know. More than 80% of customers demand that a business’s support service be as good as their product. More than 80% of customers demand that a business’s support service be as good as their product. into a single platform.

Call Center 52

Call Center Technology call center software virtual call center 52

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. They count on meaningful interactions with service professionals who make them feel valued. Develop a self-service experience.

Customer Experience 243

Customer Experience Advertising Employee engagement Sales 243

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop.

APIs 98

APIs Technology Banking Customer centricity 98

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. Digital assistants that use natural language processing can also handle routine queries via speech and capture intent.

Technology 65

Technology Self service Revenue potential Analytics 65

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Refresh your understanding of the AWS Shared Responsibility Model as it applies to infrastructure, services, and data when you build LLM solutions.

Best practices 121

Best practices Government Engineering Accountability 121

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. In fact, many recent developments promise to reshape the landscape of customer service completely.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs.

Enterprise 101

Enterprise Technology Personalization Management 101

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Overall, the enhancements empowered customers to engage with the brand on their channel of choice – whether self-service, email, web or chat.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Hodusoft

AUGUST 4, 2021

A Guide to Hybrid Workforce Technology for the Future of Work. Organizations will need to come up with technology to support a hybrid workforce and effectively manage differences in a complex environment. . WFH and Technological Interventions. This would cause a 60% increase in customer service agents working from home. .

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. There are more early adopters than ever.

Technology 52

Technology Chatbots Technical Support Government 52

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Play Video Table of Contents The Pitfalls of Conventional Voice Services For most clients, the difference between voice services is undetectable until significant issues arise.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

SharpenCX

MARCH 24, 2021

If you want to keep up with the Joneses, you may have heard joining the fleet of cloud call centers is on the radar of most customer service leaders. overall but CIO spending on cloud platforms will accelerate. But finding the best cloud software for your call center’s needs can feel daunting.

Call Center 67

Call Center Technology Customer Service call center software 67

Serenova

JANUARY 7, 2020

If you’re familiar with Serenova, you know we talk (and write) often about the power of technology. Time and time again, we’ve seen, firsthand, how our technology solutions fuel growth by transforming the customer experience. Transformational technology is in our DNA. But technology is only part of the story—and the success.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

AWS Machine Learning

MAY 23, 2023

A recent PwC CEO survey unveiled that 84% of Canadian CEOs agree that artificial intelligence (AI) will significantly change their business within the next 5 years, making this technology more critical than ever. This MLOps accelerator enhances the native capabilities of JumpStart by integrating complementary AWS services.

Engineering 74

Engineering Government Calibration Scripts 74

BlueOcean

JUNE 22, 2022

The cloud, with its bolt-on and go, plug-and-play, pay-as-you-go, telephony-in-a-box options has changed everything – everything except the RFP, that is – because we’re still seeing RFPs come through asking “What’s your telephony platform?” So, what should you ask when you’re addressing contact center technology in your RFP?

Contact Center 62

Contact Center Technology outsourcing contact center solutions 62

CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. Modern businesses and contact centres using Calabrio are able to provide exceptional service to their customers through disrupted times. About Calabrio.

Technology 52

Technology Cloud contact Telecommunications Analytics 52

CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Analytics Average Handle Time Self service 59

AWS Machine Learning

APRIL 13, 2023

CodeWhisperer accelerates completion of coding tasks by reducing context-switches between the IDE and documentation or developer forums. Benefits of CodeWhisperer The Accenture Velocity team has been using CodeWhisperer to accelerate their artificial intelligence (AI) and machine learning (ML) projects.

Scripts 84

Scripts Engineering Consulting Consulting 84

ConvergeOne

JULY 28, 2022

One of its biggest challenges is gaining the stability needed so that it can provide a reliable network and ensure the availability of all services. We have cutting-edge technology. Rinchem Gets to the Next Generation of Technology. A Methodical Approach to the Cloud Migration. Reimagine Value in Your Cloud Journey.

Technology 78

Technology Management 78

AWS Machine Learning

DECEMBER 5, 2023

Speed is of the essence, and adoption of LLM technologies can make or break a business’s competitive advantage. In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs.

Enterprise 94

Enterprise Engineering Technology Finance 94

AWS Machine Learning

NOVEMBER 21, 2023

Amazon SageMaker provides an end-to-end set of services that allow Amazon Music to build, train, and deploy on the AWS Cloud with minimal effort. The following figure illustrates the acceleration in training time. These two crucial parameters influence the efficiency, speed, and accuracy of training deep learning models.

Calibration 81

Calibration Engineering Education Technology 81

AWS Machine Learning

NOVEMBER 23, 2022

This technology enables organizations to deliver telehealth solutions, which monitor and detect conditions that can put patient health at risk. For more information on how to implement workloads using AWS IoT Core, refer to Implementing time-critical cloud-to-device IoT message patterns on AWS IoT Core. Data ingestion. Timestream.

Technology 72

Technology Healthcare APIs Management 72

AWS Machine Learning

NOVEMBER 15, 2022

At AWS, we have been investing in healthcare since Day 1 with customers including Moderna, Rush University Medical Center, and the NHS who have built breakthrough innovations in the cloud. Our work with AWS will accelerate our mission to push the boundaries of medical imaging AI. Paul Yi, Director at UM2ii.

Analytics 75

Analytics Healthcare Engineering APIs 75

AWS Machine Learning

FEBRUARY 6, 2024

By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format. Automating the frustrating CTD document process accelerates new product approvals so innovative treatments can get to patients faster. AI delivers a major leap forward.

Government 100

Government APIs industry solution Education 100

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

AWS Machine Learning

NOVEMBER 1, 2022

Relentless advancement in technology is improving the decision-making capacity of humans and enterprises alike. Digitization of the physical world has accelerated the three dimensions of data: velocity, variety, and volume. This has made information more widely available than before, allowing for advancements in problem-solving.

Healthcare 63

Healthcare Construction Technology Enterprise 63

ConvergeOne

NOVEMBER 29, 2022

For both technology implementation and processes, rigidity and a lack of cohesiveness simply cannot be part of the modern digital enterprise. As technology research firm International Data Corp. IDC describes the digital infrastructure ecosystem as encompassing ubiquitous deployment, autonomous operations and cloud-native technology.

Enterprise 95

Enterprise Technology Sales Marketing 95

AWS Machine Learning

NOVEMBER 8, 2023

AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging. You can pip install it and use the helper function to retrieve DICOM Service-Object Pair (SOP) instances as follows: !

Healthcare 93

Healthcare APIs Enterprise Engineering 93