AWS Machine Learning

DECEMBER 19, 2023

To address these customer challenges, PwC Australia developed Machine Learning Ops Accelerator as a set of standardized process and technology capabilities to improve the operationalization of AI/ML models that enable cross-functional collaboration across teams throughout ML lifecycle operations.

Analytics 102

Analytics Engineering Government Best practices 102

AWS Machine Learning

MAY 23, 2023

A recent PwC CEO survey unveiled that 84% of Canadian CEOs agree that artificial intelligence (AI) will significantly change their business within the next 5 years, making this technology more critical than ever. This MLOps accelerator enhances the native capabilities of JumpStart by integrating complementary AWS services.

Engineering 74

Engineering Government Calibration Scripts 74

AWS Machine Learning

DECEMBER 5, 2023

Speed is of the essence, and adoption of LLM technologies can make or break a business’s competitive advantage. In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs.

Enterprise 94

Enterprise Engineering Technology Finance 94

Cisco - Contact Center

NOVEMBER 24, 2020

The resulting publication, Accelerating the Next Generation Contact Center , features five thought-provoking articles on matters critical to contact center decision makers. Accelerating the Next Generation Contact Center. In working on this project, I had a glimpse of how must have felt! Download your complimentary copy of.

Contact Center 106

Contact Center Technology contact center solutions Cloud contact 106

Cisco - Contact Center

NOVEMBER 30, 2023

In fact, a Gartner report recognizes this shift indicating that 82% of IT (Information Technology) spend is now being influenced by New … Read more on Cisco Blogs There is a major shift in the market that is hard to miss.

Marketing 92

Marketing Technology 92

Call Design

FEBRUARY 10, 2022

A new wave of technology adoption is closing the gap in contact centre operations and shaping how agents perform on a day-to-day basis. Various studies have illustrated that companies who were able to excel through the pandemic were those who accelerated their digital transformation strategy and ultimately reaped the rewards.

Interactive Voice Response 78

Interactive Voice Response Gamification Technology Quality management 78

Upstream Works

JANUARY 26, 2021

Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. Across the board, contact centers need to level-up technological capabilities, including richer reporting, enhanced security and omnichannel functionality to engage with customers in real-time.

Contact Center 78

Contact Center Self service Technology Surveys 78

AWS Machine Learning

JUNE 20, 2023

For reference, GPT-3, an earlier generation LLM has 175 billion parameters and requires months of non-stop training on a cluster of thousands of accelerated processors. The Carbontracker study estimates that training GPT-3 from scratch may emit up to 85 metric tons of CO2 equivalent, using clusters of specialized hardware accelerators.

Benchmark 75

Benchmark Engineering Banking Chatbots 75

Lumoa

AUGUST 23, 2021

It may be that COVID has accelerated the already declining amount of face-to-face interaction. Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

AWS Machine Learning

SEPTEMBER 19, 2023

VirtuSwap is a startup company developing innovative technology for decentralized exchange of assets on blockchains. VirtuSwap’s technology provides more efficient trading for assets that don’t have a direct pair between them. 2xlarge instance type to test cuDF performance while utilizing GPU accelerator. Choose Select.

APIs 116

APIs Accountability Engineering Technology 116

24-7 InTouch

OCTOBER 21, 2021

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe. . According to McKinsey & Company, more than 50% of brands are investing in digital strategies today for a competitive advantage or to refocus their entire business around digital technology.

call center association 52

call center association Call Center Interactive Voice Response Customer Care 52

AWS Machine Learning

NOVEMBER 29, 2023

How SageMaker smart sifting works We begin this post with an overview of how the smart sifting capability can accelerate your model training on SageMaker. In his spare time he enjoys seeking out new cultures, new experiences, and staying up to date with the latest technology trends.

Engineering 82

Engineering Construction Scripts Enterprise 82

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. The next step to accelerate credit union digital transformation is to introduce automation with chatbots.

Chatbots 75

Chatbots Wait times Banking Personalization 75

CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Engineering Education Healthcare 52

AWS Machine Learning

NOVEMBER 1, 2022

Relentless advancement in technology is improving the decision-making capacity of humans and enterprises alike. Digitization of the physical world has accelerated the three dimensions of data: velocity, variety, and volume. This has made information more widely available than before, allowing for advancements in problem-solving.

Healthcare 63

Healthcare Construction Technology Enterprise 63

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Technology 109

Technology Wireless Self service Advertising 109

aircall

MAY 12, 2021

In the early days of digitalization, companies that were pacesetters quickly learned that accelerating digital transformation gave them a competitive advantage. The pandemic and other changes within the market make it necessary for small and midsize businesses (SMBs) to accelerate digital transformation. What Is Digital Transformation?

Best practices 62

Best practices Entertainment Technology APIs 62

CX Accelerator

DECEMBER 22, 2022

I can hardly believe it.but CX Accelerator has been a thing for five years. It's time to accelerate the mission of CX Accelerator in 2023. While we partner with and embrace the organizations and technology in the CX space, our focus is on its people. Back To CX Accelerator Blog. And the exciting part?

Technology 36

Technology Customer Experience Management 36

Spearline

JUNE 2, 2022

It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. And, more specifically, what are the contact center technology trends for 2022? So what are the contact center trends for 2022?

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Nuance

APRIL 19, 2021

Healthcare technology innovations continue to empower physicians, enabling them to achieve the best outcomes for their patients. At Nuance, we’ve had a front row seat to digital transformation for decades; yet the need for continued, even accelerated, innovation has never been more important than it is today. This is a summary.

Healthcare 119

Healthcare Technology 119

Contact Center Pipeline

DECEMBER 26, 2018

Advances in technology continue to accelerate an exponential rate. What were the biggest technology-related concerns for customer care and contact center leaders in the past year? If you blinked in 2018, you may have missed the latest developments in today’s digital B2C and B2B environments. Read on to find out!

Contact Center 113

Contact Center Technology B2C B2B 113

AWS Machine Learning

FEBRUARY 20, 2024

With an aim to accelerate the localization of content workflows through machine learning, ZOO Digital engaged AWS Prototyping, an investment program by AWS to co-build workloads with customers. For further insights into ZOO Digital’s services and technology, visit ZOO Digital’s official site.

Technology 93

Technology Scripts Engineering Entertainment 93

Cisco - Contact Center

JANUARY 24, 2023

Forming partnerships with Technology Service Brokers Telarus and Intelisys has enabled thousands of agents and traditional Cisco partners to capture the opportunity offered by Cisco Unified Communications. To learn more about our offers through technology service brokers, visit Cisco.com. billion by 2027.

Contact Center 88

Contact Center Technology SaaS Feedback 88

AWS Machine Learning

FEBRUARY 24, 2023

Amazon Rekognition makes it easy to add image and video analysis into our applications, using proven, highly scalable, deep learning technology. These new tools can accelerate disaster response efforts and allow us to use the data from these post-event analyses to improve the prediction accuracy of these models with active learning.

APIs 85

APIs Benchmark Government Analytics 85

SharpenCX

OCTOBER 13, 2021

Some 32% of organizations were running their contact centers with cloud technology at the end of 2020. Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. It’s time to look to the future.

Contact Center 128

Contact Center Technology Coaching Analytics 128

Waterfield Technologies

OCTOBER 6, 2020

Setting the stage for accelerated growth Tulsa, Oklahoma – October 6, 2020 – Waterfield Technologies (WTI), a leading contact center software and systems integrator providing mission critical voice and conversational AI […].

Technology 98

Technology Contact center software Contact Center 98

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. What strategies, processes and technologies are you using to accelerate sales effectiveness and achieve sales goals?

Gamification 61

Gamification Sales CRM Contact Center 61

Talkdesk

OCTOBER 28, 2020

In a continued effort to help our customers transcend with innovative technology, we’re excited to host the Talkdesk Digital Showdown: Innovations in CX on November 5. The post Talkdesk Digital Showdown: accelerating transformation while giving back appeared first on Talkdesk.

Cloud contact 69

Cloud contact Contact Center Technology Customer Service 69

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 87

Healthcare Government Engineering APIs 87

bold360 Blog

JUNE 18, 2020

Visual engagement can help to accelerate the ways that businesses stay close to customers. Simply put, it’s using technology such as screen sharing to create a positive customer experience. So when we’re thinking about leveraging this technology, we have to ask: how do we make it easy for everybody involved?

Customer Care 71

Customer Care Technology Personalization Education 71

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

ConvergeOne

MARCH 28, 2024

In an era marked by rapid technological advancements, Generative Artificial Intelligence (GenAI) and Intelligent Virtual Assistants (IVAs) powered by GenAI stand out as two transformative forces. These technologies promise to revolutionize business models, accelerate operational efficiencies, and reimagine customer engagement strategies.

Enterprise 99

Enterprise Technology 99

Uniphore

OCTOBER 26, 2021

Customers can now view and take advantage of the services expertise, capabilities , and complementary technology of the partners in Uniphore’s Unite program to achieve these returns. “Uniphore has always been committed to building a robust partner ecosystem to support our customers.

Business Process Outsourcing 71

Business Process Outsourcing Enterprise outsourcing Sales 71

IdeasUnlimited

JUNE 27, 2023

In the last ten years, technology has been steadily developing with the promise of transforming our world. For most of the last decade, these technological developments have remained in the realm of R&D with little to show in terms of an actual product. For 2023, automation is expected to grow at an astonishing rate of 200%.

Technology 52

Technology Big data Entertainment Engineering 52

CSM Magazine

FEBRUARY 1, 2022

This needs to change as technology has a critical role to play, especially when it comes to managing green initiatives in the supply chain, where the vast majority of fashion’s environmental footprint occurs. Marco Vergani, CEO of K3 Business Technology Group plc, commented: “We are very pleased to welcome the ViJi team to K3.

Marketing 52

Marketing Technology Management Customer Service 52