Eptica

JULY 15, 2020

In our latest guest post we’re sharing a key case study from Wo uld You Do That To Your Mother?, Tags: Jeanne Bliss, Dorchester Collection, hospitality, Customer Service, Customer experience, CX, Customer satisfaction, empathy, MakeMomProud Categories: Best Practice. Share this page on: Tweet.

Customer Experience 119

Customer Experience Best practices Customer Service Personalization 119

delighted

SEPTEMBER 21, 2023

Testimonials detail the positive aspects of your brand in the form of written reviews, case studies, social media posts, or videos to increase your trustworthiness to new customers. They can tag you, use a unique hashtag, or leave it directly on your page. Why are customer testimonials so important?

Surveys 86

Surveys Best practices Feedback Marketing 86

VirtualPBX

JUNE 22, 2021

This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Your browser does not support the video tag. “I

Transportation 99

Transportation Customer Support Personalization Sales 99

ShepHyken

MAY 8, 2020

For instance, the overwhelming majority of tweets about a business do NOT tag the business in question. Although it would be a long book indeed if we aimed to write case studies about all the companies in the country. James replied: Too many case studies. Fair enough, Gary. The Second Negative Customer Feedback.

Feedback 167

Feedback Customer Experience Marketing Technology 167

OctopusTech

AUGUST 26, 2021

2)Document imaging, tagging, and retrieval. 7)Prior-art study as well as analysis. However, we see this trend emerging as striking case studies emerge of IP law bureaus as well as law firms turning outsourced resources into their IP services models. Common services that LPO firms involve are as follows. 6)App drafting.

outsourcing 118

outsourcing Engineering Marketing Technology 118

Beyond Philosophy

FEBRUARY 17, 2016

Studies have shown that people sound out syllables when they read a price tag. But that seems to contradict those other studies that say a precise price appears to offer a better value. Case Study: Increase Your sales by 47% by Doing This. You see a favorite movie and happily toss it into the cart.

Consulting 275

Consulting Consulting Customer Experience Personalization 275

ShepHyken

JUNE 10, 2016

But as we turned to myriad of resources and whitepapers for answers, we eventually found out that some of best customer service practices we’ve read were in fact from case studies in hospitality industries. He didn’t tag the hotel, and he wasn’t asking for anything. Their online reputations are remarkable too.

Best practices 204

Best practices Customer Service SaaS Education 204

Eptica

MARCH 18, 2020

For a detailed overview of the five key business benefits that Montblanc is experiencing and more about its plans for the future, download the full case study here.

Self service 79

Self service Customer Service Best practices Technology 79

TechSee

FEBRUARY 9, 2021

There’s a huge entry barrier to computer vision with AI functionality — it requires computer vision experts, data, proprietary algorithms, and the ability to collect and tag masses of data. Advanced visual assistance solutions are powered by Computer Vision AI to enable the automation of processes over time.

CRM 109

CRM Technology Self service Best practices 109

NICE inContact

SEPTEMBER 27, 2019

With an outdated, on-premises Cisco call center system, Empire Today was facing a $1 million price tag to upgrade to modern functionality. To learn more on how Empire Today is using CXone to improve their processes and customer experience, see our case study. I highly recommend CXone to any contact center.”.

Abandon rate 54

Abandon rate Contact Center Wait times Interactive Voice Response 54

CustomerSuccessBox

AUGUST 1, 2019

Positive confidence tags : If the customer is driving a case study with you, if they have referred anyone, etc. The Risk Tags: Your champion has left the company, any specific threat to the company, any feature without which customer may not be ready to go ahead. External factors.

SaaS 74

SaaS B2B Accountability Metrics 74

Eptica

OCTOBER 4, 2017

Watch this video with Anna Dobson, NHS BSA Service Delivery Manager - Contact Centre Services, to find out how Eptica is helping NHS BSA achieve its digital goals , deliver value for money and meet customer expectations … Request a demo | Click here for more case studies. Share this page on: Tweet.

Multichannel 48

Multichannel Customer Service Self service Customer Experience 48

Eptica

SEPTEMBER 4, 2019

For a detailed overview of the business benefits being delivered read our case study here. Tags: Crédit Agricole, AI, Voice of the customer, VoC, Artificial intelligence, Eptica, vecko, NPS, Net Promoter Score, CSAT, CES, Customer Effort Scores Categories: Best Practice, AI.

Finance 62

Finance Customer Experience Best practices Customer effort 62

delighted

SEPTEMBER 8, 2021

Read the full FIGS case study here. With Delighted reporting , I’m very meticulous about our dispositioning and tagging logic and on our reporting accuracy. Can you tell us how you got started in customer experience? I was lucky enough to take a non-traditional path.

Customer Experience 95

Customer Experience Healthcare B2C Sales 95

Infinity

FEBRUARY 13, 2020

Tag Manager 360. Here are some outcomes that Infinity clients across a mix of industries achieved after adopting this approach, as well as the links to their case studies: 174% year-on-year uplift in PPC bookings and 32% cost-per-booking reduction ( Blue Bay Travel ). Feel free to peruse our case study library here.

Advertising 52

Advertising APIs Healthcare Analytics 52

Babelforce

JANUARY 28, 2021

Most enterprise contact centers have some ability to add tags to customer profiles. Some really good ones have the ability to alter the services customers receive based on those tags. One case study showed major increases in agent skills and agent retention. Typically, No-Code automation plays an important role.

Contact Center 52

Contact Center CRM Upselling Sales 52

ProProfs Blog

JANUARY 4, 2022

You can refer to existing data in the form of books, case studies , articles, audio or video recordings, etc. In that case, you can have single-word feedback by one customer and a long one by another. . For example, you can divide your data into codes such as “Survey”, “Interview”, “Social Media”, “Case Studies”, etc.

Surveys 78

Surveys Feedback Personalization Education 78

Babelforce

FEBRUARY 24, 2021

One speech recognition case study found that the automated system was able to capture intent fully in 75% of cases. An effective call routing platform makes this as simple as possible; managers ‘tag’ agents with skill sets at the push of a button. The tagged skills align with call types. #2

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Surveys 52

Hero Digital

MAY 21, 2019

Global Site Tags to Collect First Party Hashed Data. Luckily for us, Google is stepping in to collect and hash first party customer data directly from existing website forms and distribute into customer match lists on Google Ads through the Global Site Tag, meaning no tagging or tracking updates are required for clients.

Marketing 50

Marketing Advertising Engineering Metrics 50

Infinity

FEBRUARY 4, 2019

A telephone number is tagged to track and record online and offline user data. For some more specific examples and outcomes across a mix of industries, take a look at our case studies. How does call tracking software work? Generating a telephone number. The telephone number is distributed via a marketing channel.

Analytics 56

Analytics Marketing Sales 56

Nicereply

JUNE 5, 2023

These customers can be tapped for case studies, testimonials, referrals, product feedback sessions and interviews, or to participate in customer advisory groups. To get a view of the overall level of difficulty and composition of each agent’s tickets, you can cross CSAT scores with ticket tags.

Metrics 98

Metrics Calibration Education Customer Support 98

Amity

JULY 4, 2017

Another time saver is auto-tagging. Auto-tagging, either using a look-up list you provide or AI-driven analysis that surfaces themes for you, can get you to action faster. You can also auto-tag feedback by function (Support, Marketing, Product) to more easily route feedback to theses departments.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

Eptica

MAY 23, 2018

To find out more on how CAF is successfully using Eptica read our case study here. Tags: Eptica, charity, Charities Aid Foundation, CAF, Customer Service, Customer experience, Digital transformation, digital, email management, AI, NLP, contact centre Categories: News, AI, Trends & Markets.

Banking 55

Banking Customer centricity Marketing Customer Experience 55

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. In this book, Natalie Doyle Oldfield, one of the world’s top thought leaders on trust, explains how it can be quantified and put on the balance sheet of every business.

Journey mapping 93

Journey mapping Best practices B2B Sales 93

Eptica

JANUARY 10, 2018

" To read more on the benefits of Eptica to BCC in terms of efficiency, consistency, reporting and future-proofed customer service , read our case study here. It is a win-win for the council and its citizens."

Customer Experience 49

Customer Experience Average Handle Time Best practices Education 49

Eptica

JULY 5, 2017

Read the full case study about how Carole Nash is benefiting from using Eptica here and watch a related video here. The rapid rise of digital and the expectations of customers within insurance means all insurers must embrace customer experience and find better, more efficient ways of meeting customer needs, whatever the channel.

Best practices 50

Best practices Personalization Customer Experience Management 50

Education Services Group

JUNE 12, 2018

Note: I’ve tagged the concepts with the names of their creator, in case you’re interested in following these folks on LinkedIn. As Robert shared, “…The proven low hanging fruit of Customer Marketing tactics: Newsletters, Case Studies, Blog Posts, Videos (educational – how to use), Meet-ups.

Marketing 53

Marketing Education SaaS Sales 53

ViiBE Blog

MAY 26, 2023

Moreover, traditional means of communication do not have the capacity to tag data, sort the tickets out, and search for a specific pieces of information. Managing customers’ data Relying on messengers to store information about the encountered problem, and customers’ personal data (names, addresses, phone numbers) poses cyber security risks.

Management 52

Management B2B Technology Marketing 52

Totango

NOVEMBER 21, 2019

For instance, if a customer has a score of 9-10, your team should reach out for reviews, testimonials, or case studies. Identify a threshold, such as an NPS score of six, and tag them as “at-risk.” Set up standardized next steps for your team to follow based on specific NPS scenarios. Track customer data and be proactive.

Best practices 91

Best practices Metrics Education Customer advocacy 91

Eptica

OCTOBER 28, 2016

You can read more about L’Occitane’s use of chat in this case study. At a time when organizations are looking to differentiate themselves in increasingly competitive markets, chat delivers real benefits, not just to customer service but in terms of increasing sales, profitability and engagement.

Sales 79

Sales Multichannel Abandon rate Upselling 79

AWS Machine Learning

JUNE 24, 2022

Case study: Autonomous vehicle semantic segmentation. This feature is a very good way of identifying images that aren’t labeled correctly and tagging them to re-annotate. Once installed, it’s as simple as adding a few lines of code to your training script and you’re ready to log experiments. pip install wandb. Conclusion.

Metrics 90

Metrics Transportation Scripts Engineering 90

AWS Machine Learning

JUNE 24, 2022

Whenever a model is successfully deployed in any environment, the model registry is updated with a new tag indicating on which environments the model is currently running. Any time an endpoint is removed, its tag is also deleted from the model registry. The following diagram shows the workflow for model deployment and inference.

APIs 63

APIs Engineering Accountability Metrics 63

CustomerSuccessBox

APRIL 9, 2021

External Factors – The health score needs to factor in the positive confidence tag like the customer has agreed to do a case study or a testimonial with you or any other risk factors like whether the champion has left the company and so on. Integrations.

Customer retention 52

Customer retention B2B SaaS Accountability 52

Spearline

APRIL 30, 2019

Case Studies. Tags: Automated testing. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. If you are interested in benefiting from our platform, please get in touch with us. ¹ forbes UA. ³ cia.gov.

Telecommunications 40

Telecommunications Enterprise Customer Experience Sales 40

Infinity

APRIL 19, 2022

We’ve selected three customer case studies to demonstrate the real impact of accurate marketing attribution modelling. These calls were tagged based on the outcome, including the amount of revenue generated when a sale was made. How are brands using attribution models to improve their marketing? Hurtigruten.

Marketing 52

Marketing Sales Accountability Advertising 52

Eptica

JULY 2, 2019

To download the full Eptica Voice of the Customer Best Practice guide , which includes an overview of the business benefits that VoC brings, best practice recommendations, case studies and a checklist for choosing the right tool, simply click here.

Best practices 62

Best practices Surveys Metrics Feedback 62

Eptica

JUNE 6, 2018

To help bridge the gap, Eptica’s Knowledge Management Study provides key best practice recommendations and case studies – download your copy here.

Best practices 51

Best practices Analytics Contact Center Surveys 51