support-services 
Myra Golden Media
APRIL 28, 2021
This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. I’m concerned about training my agents and supporting them.
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.
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TechSee
APRIL 28, 2023
Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20 years. Nobody proving the medical device support could seem to figure out what the issue was. Having no visual guidance or support. Every phone call was the same.
TeamSupport
NOVEMBER 30, 2023
Your company’s reputation depends on excellent customer support. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Current trends in customer support show that 79% of customer case submission is happening via digital channels.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
TeamSupport
APRIL 12, 2024
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand.
Blueship Call Center
NOVEMBER 28, 2023
But with so many BPO companies in the world, it may surely be difficult to choose one that offers customer-focused email service and a fast response time. Consider the following aspects before choosing email support outsourcing services so that you can make an informed decision.
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. The LinkLive CCaaS is a single, complete solution that offers secure support across all channels for your agents, supervisors, and employees.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training. Employee Incentives.and more!
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Experience the transformative power of AI in customer service! Discover how AI-driven contact centers revolutionize interactions, streamline operations, and deliver hyper-personalized experiences.
Speaker: Irit Eizips, CEO, CSM Practice
Customer service, including contact center support and other customer facing teams must then: track the right customer data to prove value was achieved, and track the right KPIs to continuously improve their customer success strategy.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
Advertiser: The Office Gurus
However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region. In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security.
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Enterprises no longer need to deliver their services in large facilities and in many locations. This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond.
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