Playvox

OCTOBER 27, 2021

If your contact center isn’t currently focusing on cross-selling and upselling, you’re missing a great opportunity to strengthen customer relationships and increase revenue. Our original contact center research revealed that 28 percent of contact centers generate 11 to 20 percent of their revenue from cross-selling and upselling.

Upselling 52

Upselling Contact Center Best practices Sales 52

CSM Magazine

DECEMBER 14, 2021

However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. If you want to sell your course, it’s important to make sure that potential buyers can find it. When it comes time to sell your course, you’ll need a payment processor.

Consulting 52

Consulting Consulting Marketing Customer Service 52

ShepHyken

NOVEMBER 2, 2022

Stop selling and start nurturing relationships. Selling is obvious. If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. Provide education. Make your customers smarter.

Education 319

Education Personalization Customer retention Sales 319

ShepHyken

AUGUST 31, 2023

More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. In fact, according to Hubspot , for 42% of companies, 11-30% of their revenue can be attributed to cross-selling. But it doesn’t come easy.

Journey mapping 318

Journey mapping Upselling CRM Feedback 318

Cincom

DECEMBER 4, 2020

Digital selling is the process of turning relationships built through digital means into: 1) productive, in-person conversations or 2) a sale that is complete enough to finish via an e-Selling solution. Digital selling is a process that begins outside of your organization. What Does Digital Selling Look Like?

Customer Experience 84

Customer Experience CRM Sales Education 84

Beyond Philosophy

NOVEMBER 16, 2023

He needs help with getting other people to help sell his product. Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. sell) your product or service for you. John is up for it, though.

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

JUNE 27, 2023

Sell it at a fair price. When you sell a good product, the price is less relevant. If you have the best BBQ but treat people with disrespect, you won’t be nearly as successful. Close when you sell out. Even if you don’t hit it, trying makes a big difference. My comment: A fair price doesn’t mean the lowest price.

Customer Service 301

Customer Service Marketing Customer Experience 301

Beyond Philosophy

APRIL 12, 2024

The Critical Nature of Adding Value, Not Just Selling: Shift your perspective from collecting data for sales to providing genuine value, making customers feel respected and appreciated. The post Privacy vs. Personalization: Striking the Right Balance to Drive Success appeared first on Beyond Philosophy.

Personalization 221

Personalization Marketing Sales Technology 221

Beyond Philosophy

APRIL 18, 2024

To clarify, there is nothing wrong with this approach, and, in some cases, leveraging technology for personalization can be very successful for these business models. However, it is important to remember that the success of this effort is context dependent. Then, the brand can personalize those values for its target customers.

Personalization 195

Personalization Advertising Technology Marketing 195

Cincom

DECEMBER 4, 2020

Digital selling is the process of turning relationships built through digital means into: 1) productive, in-person conversations or 2) a sale that is complete enough to finish via an e-Selling solution. Digital selling is a process that begins outside of your organization. What Does Digital Selling Look Like?

Customer Experience 52

Customer Experience CRM Sales Education 52

ShepHyken

OCTOBER 16, 2023

Break down internal barriers, whether they are human or digital, that hinder the success of customer experience initiatives. Scale digitally in lockstep with selling partners. The metric that matters the most is the success and thriving of the customer’s business. Embrace AI. Measure what matters.

Customer Experience 217

Customer Experience B2C Government B2B 217

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? In an increasingly noisy selling environment, these are the professionals who stand out, because they deliver the value customers are seeking out. At its essence, humanizing the sales experience is really about personalization.

Personalization 107

Personalization Sales Scripts Contact Center 107

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 73

Sales Coaching Personalization Surveys 73

ShepHyken

AUGUST 24, 2021

Managing Customer Success. They discuss how to utilize customer information and behavior to help ensure customer success. – Customer success can be proactive. – Customer success can be proactive. answers the following questions … and more: What is customer success? Preventing Customer Churn.

SaaS 342

SaaS Upselling Customer retention Feedback 342

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. What is gross retention?

Upselling 108

Upselling Metrics Enterprise Best practices 108

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 64

Sales Coaching Personalization Surveys 64

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. In this blog, we will see why C-Suite Selling is important.

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

Contact Center Pipeline

AUGUST 23, 2017

Our topic is selling and promoting the contact center. This activity starts at the highest levels, and the objective is to help all key decision-makers understand how valuable a contact center is to a successful enterprise. Our final installment of the differentiator series is perhaps the most important for customer service leadership.

Contact Center 393

Contact Center Enterprise Customer Service Analytics 393

Salmat

OCTOBER 9, 2018

By month six in business, top­-performing eCommerce companies hit a monthly revenue over $600k – that’s 329% higher than the rest.

40

40

OctopusTech

APRIL 24, 2024

Whether you’re selling handmade crafts, boutique fashion, or cutting-edge tech gadgets, Shopify is the ultimate destination. It comes with features that simplify selling online, like eating pie. Store design is simple, and what is complex is selling. Think of it as your online store’s magic wand.

Technical Support 62

Technical Support Management 62

Integrity Solutions

DECEMBER 20, 2023

A strong belief in your organization’s products and services is one of the key factors that impacts selling success. Genuine passion for what you’re selling is essential. This is a hallmark of effective coaching, and the same concept applies to selling. Which one would give you more energy?

Sales 86

Sales Coaching Consulting Consulting 86

Cisco - Contact Center

OCTOBER 2, 2023

Many Cisco partners have achieved outstanding success selling managed Meraki-based services to their SMB customers in support of fast and dependable connectivity. But did you know that Meraki also… Read more on Cisco Blogs

Management 96

Management 96

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Remote Selling Success Starts Before The Call Even Begins. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment.

Sales 137

Sales Personalization Technology Accountability 137

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. Why selling customer experience is challenging.

Customer Experience 110

Customer Experience Metrics Feedback B2B 110

ChurnZero

SEPTEMBER 14, 2021

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” .

Sales 94

Sales Upselling Morale SaaS 94

Cisco - Contact Center

JUNE 22, 2023

Many of our partners are having great success selling our Meraki solutions into their SMB accounts. If you are one of them, congratulations! If not, join the party. Did you know that Meraki not only… Read more on Cisco Blogs

Marketing 92

Marketing Accountability 92

Help Scout

AUGUST 22, 2023

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success. Read the full article

Customer centricity 76

Customer centricity Sales 76

TeamSupport

OCTOBER 27, 2022

Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. The longer a business keeps a customer, the more revenue they are securing long term, and the more they are setting themselves up for future success. Good customer service drives revenue.

Customer Service 98

Customer Service Customer retention Customer Support Customer centricity 98

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Integrity Solutions

JANUARY 7, 2020

What a Successful Sales Culture Looks Like. One of the hallmarks of a purpose-driven culture is a commitment to selling with values and integrity. When it comes to customer conversations, top sales leaders focus on developing their team’s skillsets so that they can sell value that’s meaningful to the customer.

Sales 92

Sales Coaching Management Personalization 92

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. In fact, your success in 2021 depends on it. Selling Skills and Techniques To Maintain Your Sales Pipeline. By Will Milano.

Sales 126

Sales Coaching B2B Metrics 126

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. In the SaaS industry, Customer Success upsell and cross-sell opportunities are commonly incorporated into expansion management.

Management 98

Management Upselling SaaS Education 98

Integrity Solutions

AUGUST 24, 2022

And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI? The introduction of new technology and tools, combined with a shift away from face-to-face and drop-in visits to tightly planned Zoom meetings, has permanently changed the selling landscape.

Sales 88

Sales Coaching Calibration B2B 88

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. Successful sales people know is about doing something for the customer – not to the customer. The most important variable in the success of any salesperson is themselves. What does “success” look like?

Sales 52

Sales Coaching Accountability Personalization 52

Integrity Solutions

AUGUST 30, 2021

Accurate or not, for many people, selling brings to mind the historic stereotype of the pushy, manipulative salesperson doing whatever it takes to close the deal in a pressure-cooker environment. How Does Your Company Define Selling? For some people and organizations, selling is viewed as something you do to customers.

Coaching 99

Coaching Sales CRM Management 99