Vistio

APRIL 2, 2022

I just have to ask, do I have your permission to record this call for quality assurance? I just have to ask, do I have your permission to record this call for quality assurance? Can you give our listeners and our readers some insight into your background? Listen to the full episode here: Welcome to the pod, Michele. Absolutely.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Comm100

SEPTEMBER 22, 2016

But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W. Customer Experience 3.0:

Customer Service 70

Customer Service Gamification Consulting Consulting 70

Helpware

MARCH 15, 2018

Join the On-Demand Customer Support Revolution! Grow Your Customer Support Team Efficiently. Every day at Helpware, we work on tens of thousands of customer support tickets for our clients. . With all of these costs, there must be a better solution to scale your business. 100% pleased! ”.

Customer Support 40

Customer Support Advertising Service level Enterprise 40

ijgolding

DECEMBER 30, 2014

Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become. Virgin Trains.

Customer Experience 85

Customer Experience Customer centricity Personalization 85

Talkdesk

SEPTEMBER 6, 2017

With a daylong response cycle, and a typical 3–4 touches to resolve, email can’t be your optimal channel when your customer could potentially be faced with an urgent matter. At the same time, email is not your best tool if the customer is stressed or upset. Only offer one or two? Only offer the lowest cost option?

Customer Service 40

Customer Service Accountability Feedback Technology 40

Talkdesk

SEPTEMBER 6, 2017

With a daylong response cycle, and a typical 3–4 touches to resolve, email can’t be your optimal channel when your customer could potentially be faced with an urgent matter. At the same time, email is not your best tool if the customer is stressed or upset. Only offer one or two? Only offer the lowest cost option?

Customer Service 40

Customer Service Accountability Feedback Technology 40

Branch Mesenger

MARCH 20, 2018

So with that in mind, what I'd like to do first of all is, we'd like to go over just a quick agenda for the day. We may or may not get to all of these items but to kick things off Shep, I would love to hear your thoughts on whether or not, what you think about the state of customer service in 2018.

Customer Service 48

Customer Service Airlines Technology Upselling 48

Comm100

DECEMBER 1, 2017

We’ve broken this report down so that no matter what stage your business is at in setting your annual priorities, you can learn what key goals other organizations hope to pursue (or continue pursuing) for their contact centers in 2018, and why they matter. Tip: Begin to examine your existing contact center processes.

Contact Center 41

Contact Center Customer centricity Journey mapping Benchmark 41

Russel Lolacher

MARCH 13, 2023

Where to start in reinventing our leadership “We’re starting to see now finally, that organizations and leaders that are prioritizing anything other than the welfare and the thriving I would say of their people, are experiencing turbulence and will eventually tumble into the chasm of time. is the answer to a chaotic world.

Government 98

Government Management Employee engagement Personalization 98

SmartKarrot

MAY 26, 2020

Whether it is watching your favorite series or be it preparing for your tax returns – everything is now the call of the demand. Let’s look at the process in which SaaS evolved from the ‘as-a-service’ model to a modern-day like today, where XaaS has become a reality. The field of XaaS is all about customer engagement.

Transportation 10

Transportation SaaS B2B Entertainment 10

Russel Lolacher

MAY 1, 2023

“Anything that happens in a work environment that creates anxiety or panic or messes with your mental health in any way can be considered bullying these days.” But first, but first, I have to ask the question asked every one of my guests which is what’s your best I could sense the excitement, your voice?

Personalization 98

Personalization Coaching Employee engagement Consulting 98

Russel Lolacher

JANUARY 16, 2023

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. Armah on racial healing and the emotional justice road map for the workplace. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework.

Education 98

Education Construction Employee engagement Personalization 98

JustCall

AUGUST 22, 2022

All the more, as of late, it was established as current-day El Paso in 1680 and integrated in 1873. All the more, as of late, it was established as current-day El Paso in 1680 and integrated in 1873. VoIP advanced telephone administrations from JustCall let you tap into the nearby client base in the El Paso region code.

voip 52

voip Government Accountability CRM 52

Kayako

MAY 30, 2017

Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. His dad’s best friend started as a client, before their friendship eventually blossomed. Then, your customers will come back again and again—like a friend.

Customer Support 73

Customer Support Feedback Customer centricity Consulting 73

Blueship Call Center

MARCH 31, 2023

You frequently need to think about scaling up your operations as your firm expands to more effectively satisfy your business needs. Increase your personnel right now to increase productivity and earnings while giving your customers the ideal customer service experience. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

Callminer

SEPTEMBER 5, 2017

It goes without saying that this is an incredibly complex undertaking, particularly in large organizations with thousands of call center agents having many thousands of interactions with consumers every day. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Gene Caballero. Lindsey Brown.

Call Center 140

Call Center call center software outsourcing Coaching 140

NobelBiz

OCTOBER 17, 2023

In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. So, fasten your seatbelts, stay tuned, and join us on this enlightening journey as we unveil the next chapter in your quest for call center success!

Call Center 59

Call Center Management Contact Center Analytics 59

Comm100

MAY 1, 2018

Make Your Company More Appealing to Each Generation. Introduction. In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. Generations: Why Do They Matter?

Management 41

Management Education Surveys Government 41