Cisco - Contact Center

FEBRUARY 1, 2024

Only Cisco offers a unified solution to address full-stack observability (FSO) use cases across all major industries Every day, hundreds of millions of people buy groceries, book travel, order… Read more on Cisco Blogs

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CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

ShepHyken

DECEMBER 7, 2023

Considering the vast number of employees traveling to these large call centers five to six days a week, their collective contribution to these emissions highlights the considerable environmental impact of this daily travel. Take the example of TTEC, a global customer experience technology solutions company.

Call Center 146

Call Center Transportation Upselling Education 146

Beyond Philosophy

MARCH 31, 2020

I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. But there are other, not-travel related customer experience shambles too! The response he received after complaining was even more disappointing.

Airlines 499

Airlines Healthcare Government Self service 499

Zappix

OCTOBER 27, 2022

Zappix, a leading Visual and Digital Self-Service provider, has announced the launch of its services for new customers in diverse verticals. The company is.

Self service 40

Self service 40

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. After you finish importing your data, you are ready to create a solution.

Personalization 98

Personalization Engineering Management Marketing 98

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. If this airline has primarily leisure travelers (i.e. families, vacationers, infrequent travelers) the adoption of this technology will likely be low.

Customer Experience 346

Customer Experience Airlines Customer centricity Surveys 346

Talkdesk

MARCH 16, 2021

Talkdesk and one of our customers, Upside Business Travel , have developed ways to support the small businesses most impacted, both with PPP loan distribution and forgiveness. Upside Business Travel was significantly impacted by COVID-19. With customers canceling business travel plans due to COVID-19, call and chat volumes spiked.

Banking 121

Banking Government Wait times Contact Center 121

Netomi

SEPTEMBER 3, 2022

Due to a last-minute cancellation, a traveler from Vancouver, BC was forced to book a flight that cost four times the amount of her original ticket ($960 CAD instead of the original $250 CAD). Such stories are all too common today, as staffing shortages, coupled with soaring demand for travel, have taken their toll on the industry.

Airlines 98

Airlines Transportation Multichannel Government 98

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Chatbots 121

Chatbots Self service Feedback Customer centricity 121

AWS Machine Learning

MARCH 4, 2024

Here are a few ways customers have been using Anthropic’s Claude models on Amazon Bedrock: “We are developing a generative AI solution on AWS to help customers plan epic trips and create life-changing experiences with personalized travel itineraries.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Calltools

APRIL 19, 2023

Travel Although many people use online tools to make travel plans, travel agencies still play an important role in the industry. travel agency sector was worth about $61.83 Travel agencies often use short-term travel and accommodation deals to attract new customers. As recently as 2019, the U.S.

Real estate 98

Real estate Telemarketing Healthcare B2B 98

AWS Machine Learning

JANUARY 10, 2024

In this post, we discuss how the AWS AI/ML team collaborated with the Merck Human Health IT MLOps team to build a solution that uses an automated workflow for ML model approval and promotion with human intervention in the middle. He also enjoys traveling to new places and playing new golf courses whenever he can find time.

APIs 101

APIs Construction Engineering Analytics 101

OctopusTech

MARCH 22, 2024

Cost-Effective Scalability Implementing: Chatbots can be a cost-effective solution for businesses of all sizes as part of a marketing automation and AI strategy. This solution enhances operational efficiency and customer service regardless of the business’s growth, reducing costs. They can also provide tailored suggestions.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Scripts 72

Scripts Analytics Technology Benchmark 72

Outsource Consultants

AUGUST 3, 2020

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, consumer expectations across the travel industry have never been higher. . That’s because the travel hiatus has given customers more leverage than ever before.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Quiq

FEBRUARY 3, 2023

Doing more with less is nothing new for the travel industry. It’s been tough out there for the last few years—and while the future is bright, travel and tourism businesses are still facing a labor shortage that’s causing customer satisfaction to plummet. Travel is back, but labor is not. In 2021, travel added 18.2

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

AWS Machine Learning

DECEMBER 1, 2023

Solution overview Launch IDEs With the new version of Amazon SageMaker Studio, the JupyterLab server is updated to provide faster startup times and a more reliable experience. He focuses on helping customers build and optimize their AI/ML solutions on Amazon SageMaker. In his spare time, he loves traveling and writing.

Engineering 98

Engineering Metrics Management 98

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. You can also give tips about how to organize a trip, save money traveling, and prepare the luggage for different places and seasons of the year, for instance.

Engineering 75

Engineering Analytics Best practices Customer Support 75

Acquire BPO

MARCH 2, 2021

“His appointment will only strengthen our commitment of connecting businesses to outsourcing solutions that are Safe, Flexible & Innovative.”. He was previously COO & General Manager, Contact Solutions (until it was sold to Probe Group).

outsourcing 98

outsourcing Engineering Surveys Sales 98

AWS Machine Learning

APRIL 18, 2024

Slack is also using Amazon SageMaker inference capabilities for advanced routing strategies to scale the solution to customers with optimal performance, latency, and throughput. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Transportation 52

Transportation Customer Experience industry standards Analytics 52

Outsource Consultants

DECEMBER 13, 2023

While flight options may vary across Caribbean countries, travel times are significantly shorter than those for offshore destinations. This means less expensive and time-consuming travel for companies when planning site visits over European options.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Inbenta

JUNE 14, 2023

Rivera’s responsibilities include helping Inbenta solidify its leadership position as a responsible provider of Conversational AI solutions, especially important as the AI industry navigates new challenges, rapid adoption and regulatory interest. “We I am thrilled to join Inbenta’s leadership team as we embark on this mission.”

Government 98

Government Chatbots Enterprise Marketing 98

AWS Machine Learning

MARCH 7, 2024

This post introduces a solution that simplifies the process of changing backgrounds in multiple images. By harnessing the capabilities of generative AI with Amazon Bedrock and the Titan Image Generator G1 model, combined with Step Functions, this solution efficiently generates images with the desired background.

APIs 120

APIs Entertainment Construction Advertising 120

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Virtual Agent 11

Virtual Agent Contact Center APIs Government 11

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! However, while it’s beneficial for individuals, it can be bad for business.

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

JivoChat

APRIL 5, 2023

Many people adopted the digital nomad way of life, for instance, where they live traveling around the world, and take their job with them. Mainly with the Covid-19 pandemic where offices were obliged to shut down for months, organizations saw that keeping remote workers is a possibility and a solution that many workers prefer.

Healthcare 75

Healthcare Technology 75

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 114

Metrics Big data Analytics Engineering 114

AWS Machine Learning

FEBRUARY 29, 2024

About the Authors Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build AI/ML solutions. AI/ML Solution Architect at AWS, focuses on generative AI and applies his knowledge in data science and machine learning to provide practical, cloud-based business solutions.

APIs 115

APIs Healthcare Scripts Enterprise 115

The Petrova Experience

NOVEMBER 22, 2022

The Wall Street Journal predicts this Thanksgiving will be among the busiest travel days in decades, with 55 million travelers anticipated to be moving through US airports and other transportation hubs and highways. They are grasping for tips to survive travel stress. Why is Thanksgiving Travel So Popular?

Transportation 52

Transportation Customer centricity Airlines Engineering 52

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape.

Self service 52

Self service Enterprise Personalization Customer Service 52

AWS Machine Learning

OCTOBER 27, 2023

In her spare time, she enjoys traveling and exploring the great outdoors. In her spare time, she enjoys art and travel. In her spare time, she enjoys traveling and exploring local food. Anna Grüebler is a Specialist Solutions Architect at AWS focusing on artificial intelligence. Jingwen Hu is a Sr. Tim Wu Kunpeng is a Sr.

Personalization 88

Personalization Marketing APIs Entertainment 88

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. Some of the errors (about 10% of negative feedback and 7.5%

Engineering 100

Engineering Feedback Construction Analytics 100

24-7 InTouch

AUGUST 28, 2023

IntouchCX provides emerging platforms with industry-leading trust and safety support with our Disrupt solution. A global leader providing hotel accommodations, holiday rentals, homestays, and experiences to travelers across the globe needed our help building a support structure to mitigate fraud and reduce financial loss.

Calibration 52

Calibration Customer Experience 52