Certified Languages International

OCTOBER 10, 2023

MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support. MERFi is HIPAA compliant, secure, and offers video interpreters in 21 spoken languages plus American Sign Language (ASL). PORTLAND, Ore. And in the U.S.,

call center solutions 52

call center solutions Banking Education Call Center 52

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Pass these along to your language services provider as well. Set expectations with agents.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

Certified Languages International

JANUARY 12, 2024

As the world becomes more connected, the need for quick and convenient language interpretation continues to grow. Instant phone interpreter services from Certified Languages International help meet this demand by providing organizations access to professional interpreters in over 230 languages — available 24/7.

Healthcare 40

Healthcare Banking Finance Call Center 40

Playvox

FEBRUARY 1, 2024

But do you know how your customers really feel about your brand, products, services, and support? Rather, public opinion unfolds over time, and it’s expressed in the nuances of language, hidden patterns, and the emotions of people. In an omnichannel customer service environment, in particular, there’s much to consider.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

Call Center Weekly

JULY 6, 2018

I truly see the need for foreign language support. Not only are non-native English speakers moving to the US, but global markets are in need of services provided by US companies. Make no mistake; supporting additional languages is harder than one may think. They utilized Google translate to assist customers via email.

Contact Center 212

Contact Center Technical Support Government Consulting 212

Certified Languages International

SEPTEMBER 21, 2020

They’re using videoconferencing platforms like Zoom, GoToMeeting, and Webex that were not specifically designed to add medical interpreters into care delivery. They’re using videoconferencing platforms like Zoom, GoToMeeting, and Webex that were not specifically designed to add medical interpreters into care delivery.

Healthcare 98

Healthcare Technology Personalization 98

Certified Languages International

JANUARY 19, 2024

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. Just log in and connect for interpreter support in seconds.

Personalization 40

Personalization Technology 40

Certified Languages International

JANUARY 12, 2024

Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. Certified Languages International vets skilled interpreters specifically for medical situations.

Healthcare 40

Healthcare Technology Personalization Consulting 40

Certified Languages International

JANUARY 13, 2023

Instead, we’ll have to rely on our industry data and expertise to predict what’s ahead for the language industry. So we asked CLI pros in Interpreter Services, Interpreter Recruitment, Operations. Here’s what they’re thinking about for 2023: Global events will continue to determine language demand. Join the club!

Healthcare 52

Healthcare Education Banking Analytics 52

Certified Languages International

JANUARY 16, 2024

For deaf and hard-of-hearing patients, a lack of the appropriate communications tools, like access to American Sign Language (ASL) interpretation , makes it difficult to fully understand diagnoses, procedures, treatment instructions, and more. How Does Medical Sign Language Interpretation Work?

Healthcare 40

Healthcare Construction industry standards Consulting 40

AWS Machine Learning

NOVEMBER 17, 2022

AlexaTM 20B is a multilingual large-scale sequence-to-sequence (seq2seq) language model developed by Amazon. You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. AlexaTM 20B and in-context learning. This is known as in-context learning.

Scripts 94

Scripts APIs Government Engineering 94

Certified Languages International

DECEMBER 31, 2019

As we close out the second decade of the 21st century, we wanted to take a moment to look ahead at what the next year will bring the language industry. Demand for language services is at an all-time high, but that growth has come with some steep hills to climb — in essence, 2019 left some dust that 2020 will have to brush off.

Healthcare 91

Healthcare Call Center outsourcing Technology 91

AWS Machine Learning

JANUARY 12, 2023

Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Solution overview.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Unfortunately, they are in a language that you do not understand or speak. They don’t speak your language either.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? Based on the customer experience analytics you would know that people talk negatively about your customer service response times, the information available on your website, the behavior of your agents, the features of your latest product release, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

Inbenta

NOVEMBER 15, 2022

Natural Language Processing (NLP) is an important technology used by many companies today. It enables computers to understand human language and process it as data. In this article, we’ll look at some examples of Natural Language Processing use cases and how NLP has been applied in different industries. Text summarization.

Chatbots 96

Chatbots Healthcare Banking Abandon rate 96

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. In a typical workflow, the radiologist supervises, reads, and interprets the images, and then concisely summarizes the key findings. There are significant benefits to using a pre-trained model.

Healthcare 109

Healthcare APIs Metrics Scripts 109

Certified Languages International

NOVEMBER 10, 2020

Every year, CSA Research (formerly known as Common Sense Advisory) releases a list of the Top 100 Language Service Providers in the U.S. One thing about the language industry: It’s huge. It encompasses much more than remote interpretation, too, like translation, localization, and transcription. Established: 1982.

Healthcare 52

Healthcare Government Enterprise Banking 52

Fonolo

SEPTEMBER 16, 2021

Studies have proven that tone of voice in customer service is even more important to a successful interaction than the specific words that are being said, and that an agent’s energy will translate to their customer even without face-to-face interaction. As the old saying goes: “you can hear a smile through the phone.”

Customer Service 167

Customer Service Call Center Scripts Interactive Voice Response 167

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

outsourcing 52

outsourcing Call Center Technology 52

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

outsourcing 52

outsourcing Call Center Technology 52

Certified Languages International

FEBRUARY 8, 2021

Kristin: For the language industry in general, and for the limited English proficient community, I would say the broadened use and acceptance of remote interpreting. Kristin: For the language industry in general, and for the limited English proficient community, I would say the broadened use and acceptance of remote interpreting.

Finance 98

Finance APIs Technology 98

AWS Machine Learning

AUGUST 14, 2023

Amazon SageMaker JumpStart is a machine learning (ML) hub offering algorithms, models, and ML solutions. Instruction tuning is a technique that involves fine-tuning a language model on a collection of NLP tasks using instructions. You can also access the foundation models thru Amazon SageMaker Studio.

Engineering 71

Engineering APIs Chatbots Scripts 71

The GLOBO Blog

JUNE 24, 2019

Do you know how your language access capabilities impact these initiatives? 79% of contact centers report they serve customers who are not native speakers of their primary language. By offering support in the customer’s primary language, ICMI reports that FCR was the most positively improved KPI. One article reports that 71.5%

Contact Center 52

Contact Center Metrics Multichannel First call resolution 52

Certified Languages International

APRIL 8, 2019

In order for Medicare to cover telemedicine services, there are certain conditions that must be met. In fact, in 2018, a bill called the Mental Health Telemedicine Expansion Act was introduced that would expand coverage of telehealth and health technology for mental health services. Nondiscrimination law and healthcare.

Healthcare 64

Healthcare Technology 64

Certified Languages International

AUGUST 14, 2019

Certified Languages International (CLI) is proud to announce that we made the cut on Inc. We are continuing to grow sustainably and are committed to providing exemplary language services. Our growth is truly a testament to our commitment to quality language access.”. for the eighth time since 2010. Want more info on Inc.

Accountability 58

Accountability 58

CSM Magazine

FEBRUARY 28, 2023

With the emergence of self-service, the increased use of mobile devices, and remote work after the COVID-19 pandemic, coupled with noteworthy advancements in AI technology, customers have come to expect exceptional digital experiences like never before. In addition, it can boost the efficiency and productivity of customer service teams.

Customer Service 52

Customer Service Management Multichannel Self service 52

Certified Languages International

NOVEMBER 7, 2018

When clients approach us with the need for interpreters in a new language, we listen. In addition to the dozens of new client-requested languages we’ve added to our over-the-phone interpreting (OPI) language list, we’re expanding our video remote interpreting (VRI) roster, as well.

Telecommunications 63

Telecommunications Healthcare Customer centricity Personalization 63

JivoChat

APRIL 4, 2023

Different types of artificial intelligence are being explored to automate and improve services in several sectors. They do basic autonomous tasks such as filtering spans in your mailbox or recommending movies in the streaming services you use. Its advancement may have a huge impact on industries’ futures.

Chatbots 75

Chatbots Automotive Technology Engineering 75

The GLOBO Blog

JUNE 24, 2019

Do you know how your language access capabilities impact these initiatives? 79% of contact centers report they serve customers who are not native speakers of their primary language. By offering support in the customer’s primary language, ICMI reports that FCR was the most positively improved KPI. One article reports that 71.5%

Contact Center 40

Contact Center Metrics Multichannel First call resolution 40

Certified Languages International

JUNE 18, 2019

If you peruse the desk of a video remote interpreter, you would find the generic office-y items that litter the space of most office workers: documents, pictures of friends or loved ones, plants, dirty dishes. We asked a few of our VRI interpreters to share the things they can’t live without — see the top 5 below! Online resources.

Wireless 61

Wireless Education Technology 61

Certified Languages International

APRIL 7, 2020

And while it has its upsides (business up top, sweats down below), it’s certainly not for everyone, including for all who work as interpreters. The good news is that, like interpreting itself, it’s a skill that can be learned. This isn’t something that’s unique to remote interpreting, but is nonetheless essential.

Education 52

Education Personalization Technology Management 52

NobelBiz

FEBRUARY 15, 2023

Key Points: Automatic Speech Recognition (ASR) allows the interpretation of natural language ASR is based machine learning software that can understand accents, language mistakes and corrects itself ASR enhances customer satisfaction, agent experience and data security What is Automatic Speech Recognition (ASR)?

Call Center 52

Call Center Interactive Voice Response Contact Center Telecommunications 52

Certified Languages International

JUNE 6, 2019

In order for Medicare to cover telemedicine services, certain conditions must be met. In fact, in 2018, a bill called the Mental Health Telemedicine Expansion Act was introduced that would expand coverage of telehealth and health technology for mental health services. Nondiscrimination law and healthcare.

Healthcare 40

Healthcare Technology 40

Certified Languages International

AUGUST 14, 2019

Certified Languages International (CLI) is proud to announce that we made the cut on Inc. We are continuing to grow sustainably and are committed to providing exemplary language services. Our growth is truly a testament to our commitment to quality language access.”. for the eighth time since 2010. Want more info on Inc.

Accountability 40

Accountability 40

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Best AI Chatbot for Customer Service: Netomi. . Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Certified Languages International

JUNE 18, 2019

If you peruse the desk of a video remote interpreter, you would find the generic office-y items that litter the space of most office workers: documents, pictures of friends or loved ones, plants, dirty dishes. We asked a few of our VRI interpreters to share the things they can’t live without — see the top 5 below! Online resources.

Wireless 45

Wireless Education Technology 45