AWS Machine Learning

DECEMBER 14, 2022

Enterprises need to translate business-critical content such as marketing materials, instruction manuals, and product catalogs across multiple languages to communicate with a global audience of customers, partners, and stakeholders. A single translation job can translate documents to multiple target languages.

APIs 75

APIs Enterprise Management Customer Support 75

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese. How AWSLOC uses Amazon Translate.

Engineering 78

Engineering Government Analytics Best practices 78

Certified Languages International

DECEMBER 22, 2023

When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another. However, not all language solutions are equal.

Finance 52

Finance Healthcare Education Personalization 52

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. This results in polished, natural communication in the target language. Department of Commerce.

Revenue potential 40

Revenue potential Best practices Marketing Customer Service 40

Certified Languages International

DECEMBER 22, 2023

In an increasingly globalized world, financial institutions must be able to communicate effectively across languages and cultures. Offering multilingual services is becoming essential for banks, lenders, advisors, and other financial organizations seeking to broaden their customer base.

Banking 40

Banking Accountability Marketing Surveys 40

Inbenta

NOVEMBER 15, 2022

Natural Language Processing (NLP) is an important technology used by many companies today. It enables computers to understand human language and process it as data. In this article, we’ll look at some examples of Natural Language Processing use cases and how NLP has been applied in different industries. Text summarization.

Chatbots 96

Chatbots Healthcare Banking Abandon rate 96

AWS Machine Learning

AUGUST 25, 2022

In the digital world, providing information in a local language isn’t novel, but it can be a tedious and expensive task. Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. Solution overview.

Government 64

Government Accountability Enterprise Technology 64

Certified Languages International

DECEMBER 22, 2023

When two people who do not speak the same language are trying to connect, interpreters and translation tools help facilitate understanding between the parties by converting spoken and written messages accurately from one language to another. However, not all language solutions are equal.

Finance 40

Finance Healthcare Education Personalization 40

AWS Machine Learning

JULY 19, 2022

To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by localizing content into multiple languages. Localizing content mainly includes translating original voices into new languages and adding visual aids such as subtitles.

Engineering 84

Engineering APIs Education Best practices 84

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Solution overview.

APIs 70

APIs Enterprise Accountability industry standards 70

AWS Machine Learning

FEBRUARY 26, 2024

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 110

Metrics Big data Analytics Engineering 110

AWS Machine Learning

JUNE 10, 2022

AWS offers a broad set of artificial intelligence (AI) and machine learning (ML) services, including a suite of pre-trained, ready-to-use services for developers with no prior ML experience. This post demonstrates how you can use the AWS SDK for JavaScript to integrate capabilities provided by AWS AI services into your own solutions.

Scripts 75

Scripts APIs Accountability Engineering 75

AWS Machine Learning

DECEMBER 1, 2022

These example notebooks contain code that shows how to apply ML solutions by using SageMaker and JumpStart. As of this writing, JumpStart offers 56 notebooks, ranging from using state-of-the-art natural language processing (NLP) models to fixing bias in datasets when training models.

APIs 86

APIs Benchmark Advertising Banking 86

AWS Machine Learning

NOVEMBER 17, 2022

AlexaTM 20B is a multilingual large-scale sequence-to-sequence (seq2seq) language model developed by Amazon. You can use AlexaTM 20B for a wide range of industry use-cases, from summarizing financial reports to question answering for customer service chatbots. AlexaTM 20B and in-context learning. This is known as in-context learning.

Scripts 94

Scripts APIs Government Engineering 94

Certified Languages International

OCTOBER 10, 2023

MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support. MERFi is HIPAA compliant, secure, and offers video interpreters in 21 spoken languages plus American Sign Language (ASL). PORTLAND, Ore. And in the U.S.,

call center solutions 52

call center solutions Banking Education Call Center 52

AWS Machine Learning

APRIL 19, 2023

The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure. In this post, the Sportradar team discusses the challenges they encountered and the solutions they created to build their model inference platform using the DJL.

Engineering 75

Engineering APIs Scripts Education 75

ShepHyken

JULY 5, 2019

Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age. The issue with communicating with your customers online can result in your words being lost in translation. But, it cuts out nonverbal cues like body language and tone of voice.

Feedback 300

Feedback Self service Best practices Scripts 300

Certified Languages International

JANUARY 12, 2024

As the world becomes more connected, the need for quick and convenient language interpretation continues to grow. Instant phone interpreter services from Certified Languages International help meet this demand by providing organizations access to professional interpreters in over 230 languages — available 24/7.

Healthcare 40

Healthcare Banking Finance Call Center 40

CSM Magazine

FEBRUARY 2, 2021

ADTANCE , an international After-Sales Service technology platform provider, announced the first live remote support software capable of connecting every type of camera to the system, including cameras within smartphones, tablets, computers, security cameras, drones and underwater Remote Operated Vehicles (ROVs).

Customer Support 75

Customer Support Automotive Engineering Sales 75

CSM Magazine

FEBRUARY 28, 2023

With the emergence of self-service, the increased use of mobile devices, and remote work after the COVID-19 pandemic, coupled with noteworthy advancements in AI technology, customers have come to expect exceptional digital experiences like never before. In addition, it can boost the efficiency and productivity of customer service teams.

Customer Service 52

Customer Service Management Multichannel Self service 52

OctopusTech

SEPTEMBER 7, 2021

Legal Outsourcing Services for the contract as well as risk management are of great significance, especially for small-scale businesses. In several cases, it makes good business touch to incorporate LPOs to handle Legal Outsourcing Services. It includes deriving urgent dates, clauses, and other relevant info from the documents.

outsourcing 62

outsourcing Management Marketing 62

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 83

Best practices Metrics Feedback Enterprise 83

CSM Magazine

SEPTEMBER 26, 2022

This rings true especially for customer service. It can enhance your existing customer’s experiences of your products and services, strengthening brand loyalty, as well as create new positive experiences for prospective customers, compelling them to come back for more. But if your traditional CMS is unsuitable, what’s the solution?

Customer Service 52

Customer Service Chatbots Self service Enterprise 52

AWS Machine Learning

MARCH 1, 2024

For RAG-based applications, the accuracy of the generated response from large language models (LLMs) is dependent on the context provided to the model. It enables searching over both the content of documents and their underlying meaning. Context is retrieved from the vector database based on the user query.

APIs 106

APIs Finance Chatbots Enterprise 106

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. Using this cloud-based solution, you can generate contact forms, registration forms, application forms, surveys, payment forms, and more. Leverage them by adopting the best tool for your unique needs.

Surveys 78

Surveys Enterprise Feedback CRM 78

TechSee

FEBRUARY 7, 2023

In this post, we will examine the role and implications of Generative AI in service organizations, the practicality of this technology, and the strategies you should consider today and tomorrow. However, the complexity required to automate chatbot-based support has resulted in limited improvements in digital service containment rates.

Chatbots 124

Chatbots Self service call center solutions Average Handle Time 124

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. In our example use case, an LLM service is designed to answer employee healthcare benefit questions or provide a personal retirement plan.

Chatbots 88

Chatbots Healthcare Accountability Engineering 88

Global Response

JANUARY 22, 2024

AI-driven language translation tools facilitate global collaboration in outsourcing. AI-driven language translation tools facilitate global collaboration in outsourcing. Language barriers have traditionally been a challenge within the outsourcing industry.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Pass these along to your language services provider as well. Set expectations with agents.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

Certified Languages International

JANUARY 19, 2024

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. When you partner with CLI, getting connected is easy.

Personalization 40

Personalization Technology 40

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. It enables translation of reports into human readable language, thereby alleviating the patients’ burden of reading through lengthy and obscure reports.

Healthcare 109

Healthcare APIs Metrics Scripts 109

VirtualPBX

AUGUST 24, 2023

These cognitive tools enable intelligent call routing and real-time language translation, bridging global communication barriers. Voice over Internet Protocol (VoIP) has revolutionized communication, enabling voice calls over the internet and reshaping connectivity. In 2023 and beyond, we can expect this trend to intensify.

voip 94

voip Chatbots Healthcare Customer centricity 94

AWS Machine Learning

MARCH 2, 2023

When end-users ask natural language questions, Amazon Kendra uses machine learning (ML) algorithms to understand the context and return the most relevant answers. The Amazon Kendra’s S3 connector supports indexing documents and their associated metadata stored in an S3 bucket.

Enterprise 86

Enterprise Engineering Accountability Best practices 86

AWS Machine Learning

SEPTEMBER 19, 2023

Compliance and fraud detection – This solution can be extended to include monitoring tools that analyze communication channels like calls, emails, chats, access logs, and more to identify potential insider trading or market manipulation. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Marketing 99

Marketing APIs Engineering Analytics 99

CSM Magazine

OCTOBER 28, 2020

Let’s take a look at a couple of the most noted challenges (and their solutions) on the European market and find out. Consider the language barrier. Language barriers still create problems in communication, including in business. Having a language barrier in your way can be a serious issue in Europe. Yet, but not always.

Marketing 52

Marketing Technology Personalization 52

AWS Machine Learning

MAY 19, 2023

In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon Textract and Amazon Polly , we showed you our Text to Speech application called “Read for Me”. In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution.

APIs 89

APIs Scripts Engineering Best practices 89