BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. Amazon OpenSearch Service now supports the cosine similarity metric for k-NN indexes.

Engineering 99

Engineering Accountability Education Metrics 99

AWS Machine Learning

FEBRUARY 6, 2024

To support overarching pharmacovigilance activities, our pharmaceutical customers want to use the power of machine learning (ML) to automate the adverse event detection from various data sources, such as social media feeds, phone calls, emails, and handwritten notes, and trigger appropriate actions.

Healthcare 95

Healthcare Engineering Construction Consulting 95

AWS Machine Learning

FEBRUARY 26, 2024

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. This offers a customizable solution beyond what is possible with model evaluation jobs with Amazon Bedrock.

Metrics 110

Metrics Big data Analytics Engineering 110

Outsource Consultants

JULY 25, 2023

With its ability to mimic human intelligence and process vast amounts of data, AI is transforming the way call centers operate. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

outsourcing 52

outsourcing Engineering CRM Technology 52

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. So, it’s no surprise that language is a common barrier in both personal and business interactions. This has opened up new possibilities for delivering multilingual customer self-service.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

JivoChat

FEBRUARY 22, 2023

Specifically, how do they impact localization and translation in the world of international business? Well, there are a variety of ways AI can impact localization. Keep reading to find out how ChatGPT and OpenAI affect businesses that localize and translate content. ” the answer is a definite yes.

Technology 75

Technology Personalization 75

AWS Machine Learning

JANUARY 12, 2023

Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Solution overview.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

AWS Machine Learning

AUGUST 25, 2022

In the digital world, providing information in a local language isn’t novel, but it can be a tedious and expensive task. Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. Solution overview.

Government 64

Government Accountability Enterprise Technology 64

AWS Machine Learning

NOVEMBER 17, 2022

Today, we announce the public availability of Amazon’s state-of-the-art Alexa Teacher Model with 20 billion parameters (AlexaTM 20B) through Amazon SageMaker JumpStart , SageMaker’s machine learning hub. AlexaTM 20B is a multilingual large-scale sequence-to-sequence (seq2seq) language model developed by Amazon.

Scripts 94

Scripts APIs Government Engineering 94

AWS Machine Learning

JULY 6, 2022

Imagine a surgeon taking video calls with patients across the globe without the need of a human translator. What if a fledgling startup could easily expand their product across borders and into new geographical markets by offering fluid, accurate, multilingual customer support and sales, all without the need of a live human translator?

APIs 72

APIs Scripts Engineering Management 72

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Unfortunately, they are in a language that you do not understand or speak. They don’t speak your language either.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144

24-7 InTouch

NOVEMBER 20, 2023

In the ever-changing world of digital commerce, the adoption of artificial intelligence (AI) and automation technologies are revolutionizing the way businesses interact with their customers by reshaping the shopper experience. Keep reading to explore the transformative role of AI in digital commerce and how it improves CX.

Chatbots 59

Chatbots Customer centricity Personalization Technology 59

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents. Solution overview.

APIs 70

APIs Enterprise Accountability industry standards 70

CSM Magazine

JULY 2, 2020

Edmund Ovington, VP at Unbabel , discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs. At both ends of the scale, customer service organisations have had to manage unprecedented volumes of enquiries, from all over the world, in multiple languages and time zones.

SaaS 98

SaaS Entertainment CRM Customer Service 98

JivoChat

APRIL 4, 2023

Different types of artificial intelligence are being explored to automate and improve services in several sectors. AI technologies, which once seemed only part of sci-fi movies and books plot, have become part of our reality. However, AI implementation has raised many doubts, mainly if it would replace human work.

Chatbots 75

Chatbots Automotive Technology Engineering 75

AWS Machine Learning

JUNE 10, 2022

AWS offers a broad set of artificial intelligence (AI) and machine learning (ML) services, including a suite of pre-trained, ready-to-use services for developers with no prior ML experience. Solution overview.

Scripts 75

Scripts APIs Accountability Engineering 75

AWS Machine Learning

AUGUST 14, 2023

Amazon SageMaker JumpStart is a machine learning (ML) hub offering algorithms, models, and ML solutions. Instruction tuning is a technique that involves fine-tuning a language model on a collection of NLP tasks using instructions. You can also access the foundation models thru Amazon SageMaker Studio.

Engineering 71

Engineering APIs Chatbots Scripts 71

AWS Machine Learning

SEPTEMBER 28, 2023

In either case, as knowledge management becomes more complex, generative AI presents a game-changing opportunity for enterprises to connect people to the information they need to perform and innovate. With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? Based on the customer experience analytics you would know that people talk negatively about your customer service response times, the information available on your website, the behavior of your agents, the features of your latest product release, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

CSM Magazine

APRIL 16, 2024

Superior customer service ensures that the user experience is exceptional. When done right, effective support can lead to elevated trust levels, translating into long-term loyalty as players return for more than just the games—they come back for the positive experience and the assurance that help is just a click away, should they need it.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

CSM Magazine

SEPTEMBER 27, 2021

We’ve been working hard to change the future of language and its impact on your business. Whether you’re aspiring to take your business to a global audience or planning to increase demand for your product in a new region, you know you need to communicate with your customers in their native language.

Surveys 52

Surveys APIs Marketing Enterprise 52

Global Response

JANUARY 22, 2024

Technological Advancements Shaping The Future of Outsourcing Technological advancements such as artificial intelligence (AI), cloud-based computing, and robotic process automation (RPA) are significantly shaping the industry. For one, AI technology can now complete many of the menial, repetitive tasks that were traditionally outsourced.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

APIs 102

APIs Education Transportation Accountability 102

Playvox

FEBRUARY 1, 2024

But do you know how your customers really feel about your brand, products, services, and support? Rather, public opinion unfolds over time, and it’s expressed in the nuances of language, hidden patterns, and the emotions of people. In an omnichannel customer service environment, in particular, there’s much to consider.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker JumpStart is the Machine Learning (ML) hub of SageMaker providing pre-trained, publicly available models for a wide range of problem types to help you get started with machine learning. These example notebooks contain code that shows how to apply ML solutions by using SageMaker and JumpStart.

APIs 86

APIs Benchmark Advertising Banking 86

AWS Machine Learning

APRIL 19, 2023

The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure. The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure. With the DJL, integrating this deep learning is simple.

Engineering 75

Engineering APIs Scripts Education 75

Quiq

FEBRUARY 3, 2023

While HR leaders are facing the labor shortage head-on with recruiting tactics and budget increases, customer service teams need to search for ways to provide the service the industry is known for without the extra body count. The best way to do that is with a conversational AI platform. Travel is back, but labor is not.

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

AWS Machine Learning

MARCH 6, 2024

In this post, we demonstrate how to efficiently fine-tune a state-of-the-art protein language model (pLM) to predict protein subcellular localization using Amazon SageMaker. Proteins are the molecular machines of the body, responsible for everything from moving your muscles to responding to infections. COVID-19 Spikevax Moderna $21.8

Scripts 91

Scripts Biotechnology Healthcare Accountability 91

AWS Machine Learning

AUGUST 30, 2023

It enables translation of reports into human readable language, thereby alleviating the patients’ burden of reading through lengthy and obscure reports. To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Healthcare 109

Healthcare APIs Metrics Scripts 109

AWS Machine Learning

NOVEMBER 1, 2022

Now, with cloud-enabled democratized availability, technologies like artificial intelligence (AI) and machine learning (ML) are able to increase the speed and accuracy of decision-making by humans and machines. Relentless advancement in technology is improving the decision-making capacity of humans and enterprises alike.

Healthcare 63

Healthcare Construction Technology Enterprise 63

AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance.

Technology 93

Technology Scripts Engineering Entertainment 93

AWS Machine Learning

MARCH 1, 2024

For RAG-based applications, the accuracy of the generated response from large language models (LLMs) is dependent on the context provided to the model. It works great for RAG-based applications where the retriever has to handle a wide variety of natural language queries. Hybrid search can better handle such open-ended dialogs.

APIs 106

APIs Finance Chatbots Enterprise 106

AWS Machine Learning

NOVEMBER 21, 2023

Amazon Music uses the power of AI to accomplish this. However, optimizing the customer experience while managing cost of training and inference of AI models that power the search bar’s capabilities, like real-time spellcheck and vector search, is difficult during peak traffic times.

Calibration 81

Calibration Engineering Education Technology 81

AWS Machine Learning

MAY 19, 2023

Through the use of multiple AI/ML services, “Describe For Me” generates a caption of an input image and will read it back in a clear, natural-sounding voice in a variety of languages and dialects. Accessibility has come a long way, but what about images? The user’s mobile device plays the audio file using the pre-signed URL.

APIs 89

APIs Scripts Engineering Best practices 89

Balto

JUNE 20, 2023

Conversational Artificial Intelligence (Conversational AI) aims to solve many of the difficulties that the modern contact center faces, such as capacity issues, long waiting times, and unresponsiveness during non-business hours, among other things. Modern contact centers can use conversational AI to meet customer demands.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52