solutions sales-service 
CCNG
APRIL 12, 2024
We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process. There is stakeholder buy-in, budgeting, creating a business case, outlining ROI on the solution and so much more. This is why we pride ourselves on being from the contact center.
ShepHyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Enhanced customer satisfaction Stockouts, inaccurate forecasting, delays, silos, poor customer service: all of the weaknesses within your customer journey threaten to ruin experiences.
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CCNG
MARCH 6, 2024
Analytical AI can take large amounts of data and identify trends, patterns, sales opportunities, and cycles in seconds versus days without any bias. Implementing one solution at a time allows for proper calibration of that solution and gives you the ability to feel the full ramifications of that technology without any guesswork.
ShepHyken
DECEMBER 6, 2023
The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute. Instead, the best people de-escalate a confrontation to a mutually agreeable solution. Here’s what I witnessed this week. Connect with Shep on LinkedIn.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
ShepHyken
NOVEMBER 2, 2023
She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. You’ve guessed it: your customers.
ShepHyken
SEPTEMBER 28, 2021
Utilizing Customer Experience as a Sales Tool. Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through Tough Times. Ask your customers the question, “What’s missing from our current solution?” Shep Hyken is a customer service and experience expert,?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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