BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. Analyzing 100% of conversations in real time changes that.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

OrecX

MARCH 3, 2022

Yet another could uncover important competitor information that could impact sales/marketing campaigns. All these benefits come from recorded conversations. Real-time audio capture is only valuable if someone or something (transcription and speech analytics , e.g.) is listening as the call takes place.

Average Handle Time 118

Average Handle Time Analytics Engineering Government 118

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. When a call surge hits, your sales and customer service teams bear the brunt. JustCall’s team members’ analytics can help. A surge in call volume is always good news for your business. Drowning in calls during peak season?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Tethr

JULY 26, 2021

Visionary contact center leaders who have invested in unstructured data analytics have been primed to navigate the challenges of a post-pandemic world, improve the customer experience, and so much more. . Here are three ways we’ve seen progressive contact center leaders find insights in unstructured data analytics this year.

Analytics 114

Analytics Inbound sales Self service Contact Center 114

Tethr

DECEMBER 8, 2021

Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, has announced a $15 million funding round led by IAG Capital Partners. The company will use the new funds to accelerate investments in sales and marketing and continue to advance its industry-leading listening platform.

Analytics 93

Analytics Enterprise Sales Customer Care 93

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 83

Analytics Feedback Marketing Metrics 83

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions. We were excited to see her leading the conversation at MCW23 last week.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Integrity Solutions

FEBRUARY 1, 2024

Is sales still a viable profession today? While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. Is it something needed or that people even want to do?

Sales 106

Sales Coaching Scripts B2B 106

Global Response

NOVEMBER 21, 2023

Customer analytics allow you to take the customer data you’ve collected and assess , aggregate and analyze it to understand trends, make forecasts and better understand your customers. Here are four key ways can analytics support your business and how can you implement them.

Analytics 62

Analytics Customer retention outsourcing Sales 62

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. Pay attention.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

OrecX

JANUARY 27, 2022

Some of those ways include: Automated QA - Organizations can now capture and automatically analyze (with the addition of AI and speech analytics ) all their agent calls rather than a mere sampling, without adding more supervisors and quality evaluators. Supervisors can then intervene live to stave off any issues.

Scripts 127

Scripts Analytics Engineering Education 127

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Concept extraction to automatically find similar themes expressed in different ways.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

CSM Magazine

FEBRUARY 14, 2024

This level of detail helps marketers to understand which marketing actions get the most leads or sales. Call analytics help you understand your customers and what they need. Call analytics records info about incoming calls like numbers, how long they last, time of day, and place. Thus, they can use resources better.

Analytics 52

Analytics Marketing Advertising Sales 52

aircall

FEBRUARY 1, 2023

As your team grows and your needs change, your cloud-based business phone solution should evolve with you. Top Features to Look for in a CallHub Alternative How do you know when you’ve found the ideal alternative for your sales and support team? Here are the top features all top CallHub alternatives should include. Aircall Free Trial?

Customer Experience 62

Customer Experience Interactive Voice Response Analytics CRM 62

MiaRec

NOVEMBER 16, 2022

By measuring and maximizing the return on investment on your contact center in general and your Conversational Analytics solution specifically, you can ensure that your call center is as efficient and effective as possible, which can lead to increased sales, happier customers, and more efficient operations.

Call Center 84

Call Center Analytics Contact Center Sales 84

24-7 InTouch

APRIL 12, 2024

With the help of AI and automation, social commerce has the potential to transform likes and shares into sales and loyal customers. Brands can drive conversions by staying in the know with these tools and trends. These analytics give valuable insights into consumer trends on various social media platforms.

Analytics 52

Analytics Sales 52

ProProfs Blog

AUGUST 14, 2020

In the situation above, I’d say you can initiate an instant conversation that: Engage customers. Monitor Visitors & Personalize Conversations. Having insights into how customers initiated their journey with your brand is a great starting point to personalize conversations. Answer their questions.

Analytics 174

Analytics B2B Education Feedback 174

SmartAction

NOVEMBER 15, 2023

With the advent of the internet, AI, and technological advancements, it has transformed into a multifaceted solution that empowers customers to find answers and solutions on their own. With today’s technology, the top conversational design companies are now creating, “How can I help you today?” Or is it something else?”

Self service 97

Self service Virtual Agent Chatbots Analytics 97

OctopusTech

MARCH 22, 2024

Chatbots are artificial intelligence-powered virtual assistants that simulate human conversations with customers through messaging apps. These intelligent bots are designed to simulate human conversation and assist users around the clock. As automation revolutionizes business operations, Chatbots have become a powerful marketing tool.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

JustCall

MARCH 28, 2023

The sales landscape is changing. It’s important for sales leaders to navigate their teams accordingly in order to stay ahead of the curve. Here are 11 sales trends you need to keep an eye on in 2023: 1. They are also measuring the success of their teams’ implementation and making adjustments as needed.

Analytics 52

Analytics Sales Customer centricity Technology 52

JivoChat

APRIL 16, 2023

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 You know that just through this that it’s not only advertising that makes sales. Ads can get you that one-time purchase, but brand creation allows you to stand out, create customer loyalty , and increase sales. trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

OctopusTech

APRIL 18, 2024

Talking to customers is not enough; it is about making those conversations beneficial and considering every customer’s requirements and expectations. The efficient establishment of customer engagement is purposed for much more than mere conversation; rather, it builds key connections that raise customer satisfaction and loyalty.

Call Center 62

Call Center Contact Center Telemarketing outsourcing 62

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. The advancements in IA solutions are attracting new buyers and partners and are driving a much-needed replacement cycle for these solutions. Product Innovation. Broader Use Cases for IA.

Analytics 107

Analytics Enterprise Contact Center Marketing 107

TeleDirect

DECEMBER 14, 2023

Today’s advanced call center technology goes much further and includes cloud-based software solutions, artificial intelligence, predictive analytics and omnichannel capabilities. Our CRM integrates with our call center software and phone system, enabling comprehensive analytics and accurate customer journey mapping.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Feedback 83

Feedback Analytics Marketing Metrics 83

ProProfs Blog

OCTOBER 16, 2020

Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. Live Chat Sales Funnel: How it Works.

Sales 148

Sales CRM Abandon rate Marketing 148

MiaRec

AUGUST 30, 2023

John provides insightful examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. The conversation highlights the power of using data-driven insights to improve overall contact center operations. To view the the full interview, please watch the video below:

Analytics 52

Analytics Call Center Contact Center Sales 52

Calltools

AUGUST 9, 2023

Your contact center can benefit from increased conversions and customer retention with a strong lead management strategy. You can then use this data to improve your success, increase conversions and enhance customer retention. Consider your lead management strategy the backbone of your entire sales goals.

Management 96

Management Contact Center Customer retention Sales 96

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Why It’s Popular : Intuitive design, competitive pricing, and powerful automation features.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JustCall

MAY 2, 2022

Contact centers in 2022 are investing in new-age technologies to analyze and employ data derived from phone conversations with prospects and customers. Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches.

Analytics 52

Analytics Sales Customer Service Scripts 52

JustCall

APRIL 28, 2022

And that’s what many sales and customer support teams are doing now. In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Recommended Read: What is Conversation Intelligence?

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

And that’s what many sales and customer support teams are doing now. In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Recommended Read: What is Conversation Intelligence?

Analytics 52

Analytics Sales Customer Support Benchmark 52

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Any innovation can have its technical challenges, solutions, and implementation headaches.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. This can lead to poor service and fewer conversions.

Call Center 52

Call Center Agent burnout Scripts Metrics 52