AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. International standards foster global cooperation in developing and implementing responsible AI solutions.

Government 126

Government Engineering Analytics Technology 126

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

SaaS 118

SaaS Best practices Metrics Enterprise 118

C3Centricity

APRIL 9, 2024

However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services. B2B decisions are driven by logic and ROI.

B2C 90

B2C B2B Marketing Accountability 90

Cisco - Contact Center

JANUARY 10, 2023

Using the digital transformation framework below will help your company’s operating model mix to: Enable – Digitize the Things you Already Do; IT Agility and Increased Productivity; Reduced Tech Costs, both OpEx and CapEx; Better, Cheaper, Faster Response Times to Customer Needs. Cisco Financial Services Solutions.

Banking 145

Banking Enterprise APIs Contact Center 145

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport’ solutions simplify business operations, driving success for organizations. The adoption of TeamSupport’s technology offers numerous benefits for manufacturing companies.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

SaaS 52

SaaS Education Contact Center Customer Support 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 102

Analytics Engineering Government Best practices 102

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!

Upselling 105

Upselling SaaS Accountability Enterprise 105

DMG Consulting

NOVEMBER 7, 2023

It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The CCaaS vendors are broadening their solutions’ functionality to adapt to their clients’ needs in a number of ways.

Consulting 59

Consulting Consulting Contact Center Marketing 59

Outsource Consultants

FEBRUARY 21, 2024

They can proactively find solutions based on unique needs, whether it’s calming a distraught customer or offering styling tips alongside product recommendations. Imagine addressing multiple, interconnected problems within a single call, requiring individual solutions and emotional intelligence.

Call Center 67

Call Center Virtual Agent Morale Chatbots 67

AWS Machine Learning

OCTOBER 26, 2023

Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation. Additionally, Inferentia has also helped us reduce costs by 95 percent compared to our previous solution.

APIs 98

APIs Technology Banking Customer centricity 98

Totango

FEBRUARY 5, 2024

CS can help propel adoption by working alongside the Product team, drive additional value creation with the Sales organization, or grow advocacy with the Marketing department. “We What products and services are those customers using? Customer marketing can answer questions like: How are you tapping into your best advocates?

Sales 98

Sales Enterprise Marketing SaaS 98

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. This timely customer data is what gives your product adoption strategy its precision.

Best practices 95

Best practices Metrics Enterprise Personalization 95

AWS Machine Learning

JANUARY 26, 2024

Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring. All the principles of the AWS Shared Responsibility Model are applicable to generative AI solutions.

Best practices 121

Best practices Government Engineering Accountability 121

Zappix

MARCH 6, 2024

According to Destination CRM , a staggering 55% of Gen Z and Millennial consumers would opt to use a product or service less if they couldn’t resolve their issues through self-service channels. One of the key drivers behind the widespread adoption of digital self-service is its unmatched convenience.

Self service 52

Self service CRM Wait times Chatbots 52

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. We are elated knowing the impact of our UC products from our customers. Emerging Trends in Call Contact Center Market.

voip 98

voip Telecommunications Contact Center Call Center 98

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. Once deployed, model performance is continuously monitored.

Healthcare 87

Healthcare Government Engineering APIs 87

InGenius

OCTOBER 1, 2018

Computer Telephony Integration (CTI) is a fundamental component of any modern contact center and plays an active role in boosting agent productivity, reducing expenses and ensuring that customer expectations are consistently met – but it can have its problems, too. Poor user adoption. Disruptive installations.

Technical Support 183

Technical Support Call Logging Contact Center CRM 183

AWS Machine Learning

DECEMBER 5, 2023

Speed is of the essence, and adoption of LLM technologies can make or break a business’s competitive advantage. Protopia AI has partnered with AWS to deliver the critical component of data protection and ownership for secure and efficient enterprise adoption of generative AI.

Enterprise 94

Enterprise Engineering Technology Finance 94

Interactions

MARCH 28, 2024

This approach can be further explained by James Wood, SVP of Solutions Architecture at Interactions , “But human contact still has a vital place. This much is clear – each generation has varying preferences and expects companies to provide a solution that fits their needs. The contact center is changing. Opus Research has the insights.

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62

AWS Machine Learning

NOVEMBER 27, 2023

AWS and NVIDIA have collaborated for over 13 years and have pioneered large-scale, highly performant, and cost-effective GPU-based solutions for developers and enterprise across the spectrum. About the Author Chetan Kapoor is the Director of Product Management for the Amazon EC2 Accelerated Computing Portfolio.

Enterprise 101

Enterprise Technology Personalization Management 101

Nuance

JANUARY 19, 2023

With documentation workloads increasingly becoming a significant contributor to clinician burnout, many health systems are adopting innovative solutions to help optimize clinical workflows. This was the [.] The post Temple Health improves clinical workflows with tailored Dragon Medical One training appeared first on What’s next.

Management 83

Management Healthcare 83

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Others may apply for specific markets and products. Each time a prospect comes across your brand or product, it increases their awareness. If they’re already using your freemium product, this may consist of an upgrade to premium.

B2B 115

B2B Journey mapping SaaS Engineering 115

DMG Consulting

JUNE 8, 2021

These increasingly sophisticated analytics solutions have evolved from basic keyword search applications that helped companies understand call reasons to advanced business intelligence (BI) offerings that provide insights and an appreciation of customer sentiment. Product Innovation. Broader Use Cases for IA.

Analytics 107

Analytics Enterprise Contact Center Marketing 107

Playvox

FEBRUARY 20, 2024

Remote teams also have the potential to increase productivity. Additionally, the flexibility of remote work can lead to employees feeling more empowered and in control of their schedules, which can lead to a more motivated and productive workforce. Cost savings is another key benefit of remote teams.

Management 88

Management Gamification Calibration Quality management 88

Totango

AUGUST 16, 2022

Encouraging more significant product usage. On the other hand, customers who experience barriers to onboarding may be slow to adopt product features or may not continue using your product at all, making renewal less likely. You can use customer retention software to promote renewal by encouraging higher adoption rates.

Customer retention 98

Customer retention Upselling CRM SaaS 98

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. 1. Time Spent in Product. Customer Usage Metrics You Should Monitor.

Metrics 52

Metrics Education Upselling SaaS 52

AWS Machine Learning

OCTOBER 30, 2023

Solution overview You can use generative AI to develop a diverse range of applications, such as text summarization, content moderation, and other capabilities. As a next step, try the solution out in your account and share your feedback. About the Authors Ram Vittal is a Principal ML Solutions Architect at AWS. With an M.Sc.

APIs 123

APIs Big data Accountability Enterprise 123

AWS Machine Learning

MARCH 7, 2024

This post introduces a solution that simplifies the process of changing backgrounds in multiple images. By harnessing the capabilities of generative AI with Amazon Bedrock and the Titan Image Generator G1 model, combined with Step Functions, this solution efficiently generates images with the desired background.

APIs 116

APIs Entertainment Construction Advertising 116

DMG Consulting

FEBRUARY 8, 2024

DMG’s primary research findings reveal that global business and contact center leaders plan to invest in artificial intelligence (AI) and automation technologies; and they are focused on enhancing the CX, improving productivity, and reducing operating expenses. Are contact centers investing in AI? do not yet have plans to use AI.

Contact Center 48

Contact Center Technology Self service Surveys 48

ChurnZero

FEBRUARY 22, 2024

In ChurnZero, I can instantly overlay a contact’s role as determined by CX, product usage patterns, an account’s health score, support tickets, opportunity and deal data, engagement in our community and learning management system, survey responses, and so much more. Day-to-day users need details on how to use the feature in their role.

Marketing 52

Marketing Customer centricity B2B SaaS 52

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. We were facing the following challenges to operate their existing setup: With the continuous introduction of new products, the computer vision model needed to continuously incorporate new product information.

Engineering 98

Engineering Gamification Scripts Big data 98

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. The foundation of these interactions lies in the robustness of their voice infrastructure.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome.

APIs 92

APIs Metrics Enterprise Benchmark 92