TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Customer Support 52

Customer Support Technology Analytics Feedback 52

CCNG

JUNE 15, 2022

It’s important to use your network to get a more complete view of issues, problems and solutions. Here are four ways to expand your view: Use your professional network to expand your vision beyond your immediate market and specific industry. Experience is generally the key in successfully navigating difficult situations.

Best practices 195

Best practices CCNG Consulting Consulting 195

Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. While IVR is technically AI already, historically it only utilizes Natural Language Understanding to give recorded answers to pre-determined prompts.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Call Experts

APRIL 8, 2024

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Customer Service Self service Call Center 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Utilize this theme across all promotional materials to create a cohesive narrative.

Entertainment 95

Entertainment Benchmark Transportation Advertising 95

NobelBiz

FEBRUARY 20, 2024

Discover the key factors to consider when selecting VoIP services for your contact center in our comprehensive article – a must-read for ensuring top-notch communication solutions! VoIP systems utilize existing internet connections, eliminating the need for costly new hardware.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. Zappix combines innovative technology and best CX practices to reshape customer engagement in the utility sector.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

AWS Machine Learning

APRIL 18, 2024

Slack worked with SageMaker JumpStart to host industry-leading third-party LLMs so that data is not shared with the infrastructure owned by third party model providers. Solution overview SageMaker JumpStart provides access to many LLMs, and Slack selects the right FMs that fit their use cases.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Vistio

FEBRUARY 5, 2024

These agents are the frontline representatives who interact with customers, address their concerns, and provide solutions. Introducing ServiceSim ServiceSim is an innovative software solution designed by Vistio. Here are some of the industries that benefit from ServiceSim: 1.

Call Center 52

Call Center Healthcare Government Coaching 52

TeamSupport

APRIL 12, 2024

Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies. Utilizing AI, TeamSupport includes ticket deflection that automatically suggests relevant resources that may help resolve a customer issue without intervention from an agent.

Self service 52

Self service Customer Support Technology Metrics 52

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Beyond: Catering to a Wide Range of Industries The scope of industry-specific web development is not just confined to HealthTech or FinTech.

Finance 52

Finance Healthcare Banking Education 52

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. This year’s awards saw a staggering 2,300+ nominations from every corner of the globe and from across a wide range of industries.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

City Communications

MARCH 6, 2024

Utilize Voice Over IP (VoIP): If you aren't using it already, consider using VoIP services, which can often be more cost-effective than traditional phone service. Leverage Cloud Services: Use cloud-based solutions for voice and data services, as they often offer more flexibility and scalability at a lower cost.

Technology 52

Technology voip outsourcing Consulting 52

COPC

APRIL 1, 2024

This phase is about embracing new technologies and utilizing them as substantive, value-adding instruments. Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Today, it offers advanced, learning-driven solutions that redefine customer service.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Inbenta

JUNE 14, 2023

Rivera’s responsibilities include helping Inbenta solidify its leadership position as a responsible provider of Conversational AI solutions, especially important as the AI industry navigates new challenges, rapid adoption and regulatory interest. “We I am thrilled to join Inbenta’s leadership team as we embark on this mission.”

Government 98

Government Chatbots Enterprise Marketing 98

The Northridge Group

JANUARY 18, 2023

The latest version (ChatGPT-3) utilizes Generative AI (AI that generates new content) and has been trained on 175 billion data points (trainable parameters) and counting. Utilizing supervised learning, its algorithm can recognize, learn from, and even anticipate relationships within an organization’s data.

Contact Center 117

Contact Center Healthcare Chatbots Accountability 117

Fonolo

NOVEMBER 19, 2020

Just under 50% of respondents indicated they currently use some form of call-back solution in their enterprise contact centers, with UK businesses leading the charge. Earlier this year, Fonolo teamed up with the Ryan Strategic Advisory to gain insights into how the industry utilizes call-back technology. Read on to learn more!

Contact Center 162

Contact Center Abandon rate Enterprise Government 162

TechSee

OCTOBER 13, 2020

Optimize Staffing – make sure technicians are utilized as efficiently as possible. Utilize predictive maintenance. Studies show that unplanned downtime, which is caused 42% of the time by equipment failure, amounts to an estimated $50 billion per year for industrial manufacturers. Enhance technician utilization.

Contact Center 202

Contact Center outsourcing Surveys Wait times 202

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Sales 52

Sales Management Self service Big data 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is bringing On-Demand Digital Customer Service and Digital Patient Engagement Solutions to patients and consumers. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more.

Healthcare 52

Healthcare Sales Management Big data 52

Zappix

JANUARY 2, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Marketing 52

Marketing Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market.

Engineering 52

Engineering Sales Self service Big data 52

Acquire BPO

DECEMBER 19, 2023

Acquire BPO’s commitment to cultural intelligence is underscored by their tailored approach to crafting logistics IT solutions. Their solutions are as unique as the markets they operate in, reflecting an understanding that cultural intelligence shapes strategy and technology integration.

outsourcing 52

outsourcing Marketing Technology 52

AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. In this post, we will build an end-to-end solution to find optimal control policies using only historical data on Amazon SageMaker using Ray’s RLlib library.

Metrics 96

Metrics Engineering Scripts Accountability 96

24-7 InTouch

MARCH 6, 2024

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by the unprecedented surge in digital transactions. Cybercriminals are becoming increasingly sophisticated, utilizing advanced techniques such as deepfake technology to manipulate and deceive. million by the year 2033.

Government 52

Government Benchmark Banking Accountability 52

VirtualPBX

APRIL 10, 2024

They are utilized by a wide range of industries including insurance, banking, retail, healthcare, and technology, among others. This is where we collaborate closely with you to tailor solutions to your unique needs and objectives. We’re dedicated to providing communication solutions that exceed your expectations.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

TeleDirect

DECEMBER 4, 2023

Now, our clients can utilize a TeleDirect-Twilio contact center that features our expert call center agents and their innovative voice and text channels. TeleDirect: A Leader in Call Center Solutions TeleDirect offers unmatched contact center services to businesses across America. A text channel is the perfect solution.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Automotive 84

Automotive Engineering Metrics Finance 84

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Foundation Models Pharma Ad Generator – A specialized application tailored for the pharmaceutical industry.

Enterprise 96

Enterprise APIs Engineering Accountability 96

The Northridge Group

MARCH 14, 2023

By investing in modern data analytics solutions, to gain timely, actionable insights about business performance and the patient experience as a whole, they can use this information to better understand and address friction points, thereby boosting retention. Fortunately, there’s a much more cost-effective and efficient alternative.

Healthcare 142

Healthcare Technology Self service Analytics 142

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . This acknowledgement from ISG cements EXL’s position as a U.K. As the U.K.

Analytics 52

Analytics Finance Healthcare Banking 52