Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

344

344

CCNG

MARCH 6, 2024

Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? We have put together a simple FAQ to help ease the minds of our people who are feeling left out and want to be cutting-edge and take advantage of the AI revolution that we find ourselves in. You are not alone.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

CCNG

FEBRUARY 21, 2024

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).

Technology 195

Technology Customer Service Virtual Agent Self service 195

ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. While digital self-service solutions continue to evolve and enhance the customer experience, phone support remains essential for customers to interact with companies.

Customer Experience 240

Customer Experience Self service Chatbots Engineering 240

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Engineering 115

Engineering Personalization Accountability Customer Experience 115

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. To increase training samples for better learning, we also used another LLM to generate feedback scores. This method addressed the RAG limitation and further improved the bot response quality.

Engineering 96

Engineering Feedback Construction Analytics 96

The Northridge Group

APRIL 15, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help?

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Check out the SageMaker JumpStart model page for available models.

Enterprise 97

Enterprise Analytics Metrics Accountability 97

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 95

Entertainment Marketing Best practices Technology 95

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 134

Benchmark Finance Engineering Enterprise 134

Connect

APRIL 9, 2024

The application of artificial intelligence (AI) in the contact centre is a rapidly rising trend. However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018. Download our eBook to learn more.

Technology 94

Technology Customer Experience Management Cloud contact 94

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Feedback 83

Feedback Consulting Consulting Enterprise 83

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Access to additional data helps the model generate more relevant, context-specific, and accurate responses without retraining the FMs.

APIs 112

APIs Engineering Healthcare Education 112

AWS Machine Learning

FEBRUARY 6, 2024

In 2021, the pharmaceutical industry generated $550 billion in US revenue. In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK).

Healthcare 95

Healthcare Engineering Construction Consulting 95

AWS Machine Learning

MARCH 7, 2024

Amazon Bedrock offers the generative AI foundation model Amazon Titan Image Generator G1 , which can automatically change the background of an image using a technique called outpainting. This post introduces a solution that simplifies the process of changing backgrounds in multiple images.

APIs 116

APIs Entertainment Construction Advertising 116

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 120

Best practices Government Engineering Accountability 120

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. With Amazon Titan Multimodal Embeddings, you can generate embeddings for your content and store them in a vector database.

Engineering 98

Engineering Accountability Education Metrics 98

AWS Machine Learning

DECEMBER 5, 2023

This post is written in collaboration with Balaji Chandrasekaran, Jennifer Cwagenberg and Andrew Sansom and Eiman Ebrahimi from Protopia AI. In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs.

Enterprise 94

Enterprise Engineering Technology Finance 94

AWS Machine Learning

NOVEMBER 7, 2023

Large language models (LLMs) with their broad knowledge, can generate human-like text on almost any topic. However, it’s possible to cross-reference a model answer with the original specialized content, thereby avoiding the need to train a new LLM model, using Retrieval-Augmented Generation (RAG).

Enterprise 92

Enterprise APIs Engineering Accountability 92

The Northridge Group

APRIL 8, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Investors are flocking to firms who label themselves as AI.

Technology 105

Technology Finance Government Healthcare 105

AWS Machine Learning

MARCH 22, 2024

Today, jointly with Contentful, we are announcing the launch of the AI Content Generator powered by Amazon Bedrock. This is a task that the AI Content Generator powered by Amazon Bedrock can now do automatically: First, open an existing content entry. Using generative AI at scale can become expensive.

Engineering 86

Engineering Consulting Consulting Enterprise 86

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. What benefits can companies expect by implementing your solution? In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry.

Analytics 85

Analytics Contact Center Technology Sales 85

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

APIs 101

APIs Education Transportation Accountability 101

AWS Machine Learning

DECEMBER 18, 2023

Artificial intelligence (AI) is one of the most transformational technologies of our generation and provides opportunities to be a force for good and drive economic growth. The AI industry reached an important milestone this week with the publication of ISO 42001.

Government 125

Government Engineering Analytics Technology 125

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. About the Authors Anthony Medeiros is a Manager of Solutions Engineering and Architecture at Schneider Electric.

Healthcare 98

Healthcare APIs Engineering Accountability 98

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. You can choose from various FMs from Amazon and leading AI startups such as AI21 Labs, Anthropic, Cohere, and Stability AI to find the model that’s best suited for your use case. Choose Save.

APIs 122

APIs Big data Accountability Enterprise 122

AWS Machine Learning

AUGUST 30, 2023

Additionally, automatic generation of report findings summarization is critical for radiology reporting. To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Healthcare 109

Healthcare APIs Metrics Scripts 109

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

APIs 110

APIs Healthcare Scripts Enterprise 110

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For RAG-based applications, the accuracy of the generated responses from FMs depend on the context provided to the model.

APIs 101

APIs Construction Chatbots Accountability 101

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey.

Personalization 100

Personalization Customer Experience APIs Entertainment 100

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts.

Customer Service 72

Customer Service Chatbots Scripts Personalization 72

Connect

APRIL 18, 2024

Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. However, Gen AI is not a plug-and-play solution.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. SageMaker Canvas then generates code to create a new region column.

Technology 84

Technology Accountability Personalization Management 84

AWS Machine Learning

NOVEMBER 17, 2023

From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. We use a text generation model ( Anthropic Claude V2 ) and agents for Amazon Bedrock for this solution.

APIs 84

APIs Customer Service Construction Analytics 84

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

Enterprise 93

Enterprise APIs Real estate Construction 93